I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sherryn
Verified
Vodafone
partners with Ajust
Vodafone Complaints
The best way to resolve complaints with Vodafone
Vodafone merged with TPG in 2020, but both brands still provide telecommunications services to customers. Vodafone customers should make complaints to Vodafone, not TPG. In 2021-22, Vodafone made up over 6% of complaints to the Telecommunications Industry Ombudsman.
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Have a complaint? Click below to resolve your issue with Vodafone
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Vodafone
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Pricing increase
Closed
20/7/2024
Sent
12/7/2024
Pricing increase
Sherryn
•
July 12, 2024
Feeling ripped off
Outcome Sought
Apology
Compensation
Other
Telco
Locked device
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michele
Locked device
Michele
•
July 10, 2024
Causing stress and denial
Outcome Sought
Apology
Compensation
Other
I had an unauthorised transaction on my card which I do not make. I use telstra but deduction on vodafone. Please can I have this sorted
Closed
22/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
I had an unauthorised transaction on my card which I do not make. I use telstra but deduction on vodafone. Please can I have this sorted
Catherine
•
July 8, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Billing and customer service
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodrigo
Billing and customer service
Rodrigo
•
June 29, 2024
Financial loss, frustration
Outcome Sought
Apology
Compensation
Other
Telco
Trouble getting internet connected
Closed
5/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Trouble getting internet connected
Lisa
•
June 21, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Deducted amount twice
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SHERYL
Deducted amount twice
SHERYL
•
June 19, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized charges
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Unauthorized charges
Amanda
•
June 16, 2024
Caused mental state to worsen, panic attacks
Outcome Sought
Apology
Compensation
Other
Telco
Delay in delivery
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ossama
Delay in delivery
Ossama
•
June 13, 2024
Received bill with full amount
Outcome Sought
Apology
Compensation
Other
Telco
Network problems
Closed
26/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abdul Hamed
Network problems
Abdul Hamed
•
June 11, 2024
Unable to work properly
Outcome Sought
Apology
Compensation
Other
Telco
Not provided
Unresolved
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nishita
Not provided
Nishita
•
June 9, 2024
Unable to use internet
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Vodafone
To Listen
Live Campaign
Do you manage complaints for
Vodafone
?
Pricing increase
Closed
20/7/2024
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sherryn
Sherryn
•
July 12, 2024
Customer upset about pricing increases and lack of transparency, accuses company of being scammers.
Telco
Locked device
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michele
Michele
•
July 10, 2024
Customer received locked iphone instead of ordered device, seeking refund and apology from vodaphone after unsuccessful attempts to unlock.
I had an unauthorised transaction on my card which I do not make. I use telstra but deduction on vodafone. Please can I have this sorted
Closed
22/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Catherine
•
July 8, 2024
Unauthorized transaction on card, requesting reimbursement.
Telco
Billing and customer service
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodrigo
Rodrigo
•
June 29, 2024
Customer seeks refund, apology, employee training, and modem after multiple issues with vodafone services.
Telco
Trouble getting internet connected
Closed
5/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lisa
•
June 21, 2024
Customer moved, having trouble with internet connection. complaints lady said outside line needs fixing. customer seeking resolution from vodafone.
Telco
Deducted amount twice
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SHERYL
SHERYL
•
June 19, 2024
Customer seeking refund of $44.10 from vodafone for double deduction from account 949362632 on 12/06/24.
Telco
Unauthorized charges
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Amanda
•
June 16, 2024
Customer seeking reversal of charges from vodafone due to cancellation over 2 months ago, hardship, and personal circumstances causing mental distress.
Telco
Delay in delivery
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ossama
Ossama
•
June 13, 2024
Customer seeking three months free from vodafone due to delayed device and poor customer service, received full bill instead.
Telco
Network problems
Closed
26/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abdul Hamed
Abdul Hamed
•
June 11, 2024
Customer experiencing network issues with vodafone after switching from lebar, impacting work as an uber driver. seeking resolution.
Telco
Not provided
Unresolved
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nishita
Nishita
•
June 9, 2024
Customer requesting nbn connection at specified address, currently not provided.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Pricing increase
Closed
20/7/2024
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sherryn
Pricing increase
Sherryn
•
July 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
I had an unauthorised transaction on my card which I do not make. I use telstra but deduction on vodafone. Please can I have this sorted
Closed
22/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
I had an unauthorised transaction on my card which I do not make. I use telstra but deduction on vodafone. Please can I have this sorted
Catherine
•
July 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Trouble getting internet connected
Closed
5/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Trouble getting internet connected
Lisa
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Network problems
Closed
26/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abdul Hamed
Network problems
Abdul Hamed
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Payment not processed
Closed
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrick
Payment not processed
Patrick
•
May 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
21/8/2023
Sent
30/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
No Service / Outage
Stephen
•
July 30, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
16/6/2023
Sent
7/6/2023
Vodafone your service sucks this customer is changing providers
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tina
No Service / Outage
Tina
•
June 7, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
6/6/2023
Sent
16/5/2023
hi i am useing your service frist time i will let you know after solve this thanks
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harpal
Fees / Payments
Harpal
•
May 16, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
10/5/2023
Sent
5/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carole
Fees / Payments
Carole
•
May 5, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow / Low Quality
Closed
27/2/2023
Sent
12/2/2023
I've been with Vodafone for over 15 years. They're prices are good but their network has slow upload speeds and volatile download speeds. You seem to wait forever for network upgrades (3 years+) given the size of the company globally this shouldn't occur.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Slow / Low Quality
Rodney
•
February 12, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Vodafone
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Vodafone
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Vodafone
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Vodafone
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Vodafone
Post
Vodafone Customer Care, PO Box 2580, Kingston Delivery Centre, Kingston TAS 705
Details missing. Help fill in the gaps.
Complaint Policy
www.vodafone.com.au/support/notify/complaints
Details missing. Help fill in the gaps.
Common issues related to
Vodafone
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Vodafone
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
