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Kogan Mobile

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Kogan Mobile

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Kogan Mobile
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Kogan Mobile
Complaints

The fastest way to resolve your
Kogan Mobile
 complaint

Kogan Mobile uses the Vodaphone 3G and 4G networks to power their services. In their Complaints Handling Policy, Kogan Mobile states that if a complaint cannot be resolved immediately, they still aim to resolve urgent complaints in two working days or within 15 days for all other complaints.

Instantly file a complaint and resolve your issue with
Kogan Mobile

Your answer is 2 mins away!
Fix Problem Now
Ajust handles it for you
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80% success
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½ the effort
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30x faster
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2x better results

COMPLAINTS WE'VE TAKEN CARE OF

Telco

Unable to activate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kath
Unable to activate

Kath

July 13, 2024

Had to change phone number

Outcome Sought

Apology

Compensation

Other

Telco

Activation problem

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Activation problem

Michael

July 3, 2024

Unable to use correct device

Outcome Sought

Apology

Compensation

Other

Telco

Over charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hanan
Over charge

Hanan

May 28, 2024

Charged twice, invalid voucher

Outcome Sought

Apology

Compensation

Other

Telco

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

May 15, 2024

Outcome Sought

Apology

Compensation

Other

Telco

Unable to cancel monthly plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Unable to cancel monthly plan

Kevin

March 23, 2024

Unable to call support from new zealand

Outcome Sought

Apology

Compensation

Other

Telco

Transfer of number issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jim
Transfer of number issue

Jim

March 20, 2024

Unable to make or receive calls

Outcome Sought

Apology

Compensation

Other

Telco

Cancelation request

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
SURAJ
Cancelation request

SURAJ

March 8, 2024

Unable to cancel plan

Outcome Sought

Apology

Compensation

Other

Telco

Unauthorized charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mehtap
Unauthorized charge

Mehtap

February 26, 2024

Charged $99 without authorization

Outcome Sought

Apology

Compensation

Other

Telco

Call connectivity

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew
Call connectivity

Matthew

February 22, 2024

Unable to make or receive calls

Outcome Sought

Apology

Compensation

Other

Telco

Unauthorized porting

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ron
Unauthorized porting

Ron

February 15, 2024

Considerable stress

Outcome Sought

Apology

Compensation

Other

how to file a complaint with

Kogan Mobile

The best way to resolve an issue with

Kogan Mobile

WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

Kogan Mobile

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Kogan Mobile
We handle everything for you, results guaranteed.
How to contact
Kogan Mobile
Phone
1300 056 42
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Post
ATTN: Kogan Mobile Customer Care, GPO Box 2579, Melbourne, VIC 3001
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Online
https://help.koganmobile.com.au/hc/en-au
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In person
N/A
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Email
Available for Ajust members.
Complaint Policy
https://www.koganmobile.com.au/legal/complaints/
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Common problems with

Kogan Mobile

 and how to resolve them

Be heard, get results

Hassle-free resolutions

Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.

How Ajust works, user shares their story

Share your experience

Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Launch your case

We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Receive your resolution

The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

People resolving complaints with Ajust

Get a guaranteed risk-free resolution for your issue

We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.

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