Verified
Telstra
partners with Ajust

Telstra
Complaints

The best way to resolve complaints with
Telstra

Telstra is Australia's biggest telecommunications provider, with around 50% market share for both NBN services and mobile services. With so many customers, it's no surprise Telstra also deals with lots of complaints. Telstra makes up more than 50% of complaints to the ombudsman.

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Telstra

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Telstra

Have a complaint? Click below to resolve your issue with
Telstra

Ajust is putting pressuring on
Telstra
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Unable to top up with cash

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Douglas
Unable to top up with cash

Douglas

July 18, 2024

Disappointed

Outcome Sought

Apology

Compensation

Other

Telco

Change of address

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peggy
Change of address

Peggy

July 17, 2024

Mail delivery issue

Outcome Sought

Apology

Compensation

Other

Locked phone

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Locked phone

David

July 12, 2024

Unable to use phone

Outcome Sought

Apology

Compensation

Other

Telco

My service drops out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
My service drops out

Michael

June 21, 2024

Outcome Sought

Apology

Compensation

Other

Telco

Poor signal strength

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephen
Poor signal strength

Stephen

June 17, 2024

Limited reception, calls affected

Outcome Sought

Apology

Compensation

Other

Telco

New account setup

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Margaret
New account setup

Margaret

June 12, 2024

No connection to outside world

Outcome Sought

Apology

Compensation

Other

Telco

Service outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Connie
Service outage

Connie

June 12, 2024

Paying for no service

Outcome Sought

Apology

Compensation

Other

Telco

Internet service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susan
Internet service

Susan

June 7, 2024

Little or no service

Outcome Sought

Apology

Compensation

Other

Telco

Connection delay due to deceased account holder

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Duncan
Connection delay due to deceased account holder

Duncan

June 6, 2024

Increased mobile data cost, unable to access streaming services

Outcome Sought

Apology

Compensation

Other

Telco

Unable to redeem points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melissa
Unable to redeem points

Melissa

June 3, 2024

Unable to use points

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Telstra

To Listen

Live Campaign
Do you manage complaints for
Telstra
?

Unable to top up with cash

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Douglas

Douglas

July 18, 2024

Customer unable to top up mobile phone account with cash, requesting assistance from telstra.
Telco

Change of address

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peggy

Peggy

July 17, 2024

Customer seeks address change from po box to street address, requests compassion due to stress, and mentions enduring power of attorney.

Locked phone

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David

David

July 12, 2024

Customer purchased locked phone from telstra, paid $80 for unlocking but phone still locked. unacceptable service, seeking $80 refund and apology.
Telco

My service drops out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael

Michael

June 21, 2024

Customer experiencing slow and dropping service, requesting problem resolution and apology from michael.
Telco

Poor signal strength

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephen

Stephen

June 17, 2024

Customer experiencing poor 4g signal despite good 3g reception, seeking another tower installation for better signal strength in outer metro area.
Telco

New account setup

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Margaret

Margaret

June 12, 2024

Customer seeking assistance from telstra to open a new account and connect mobile phone for essential communication.
Telco

Service outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Connie

Connie

June 12, 2024

Requesting reimbursement for downtime and resolution of ongoing service issue.
Telco

Internet service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susan

Susan

June 7, 2024

Poor internet service since nbn changeover, requesting decent internet reception.
Telco

Connection delay due to deceased account holder

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Duncan

Duncan

June 6, 2024

Customer facing delays and issues with telstra nbn connection, including difficulty deactivating previous account and lack of progress with modem order.
Telco

Unable to redeem points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melissa

Melissa

June 3, 2024

Customer unable to redeem points after cancelling internet service with telstra, advised to purchase $2 sim for active service.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Telco

Service outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Connie
Service outage

Connie

June 12, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Internet service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susan
Internet service

Susan

June 7, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Unable to redeem points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melissa
Unable to redeem points

Melissa

June 3, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Poor signal on magnetic island

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jonathan
Poor signal on magnetic island

Jonathan

June 1, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Disconnections

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Daryl
Disconnections

Daryl

June 1, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Order not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vikeshbhai
Order not received

Vikeshbhai

May 31, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Needs replacing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Christine
Needs replacing

Christine

May 31, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Overcharged for recharge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jeff
Overcharged for recharge

Jeff

May 31, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Change email address

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kathy
Change email address

Kathy

May 30, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Slow / Low Quality

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amanda
Slow / Low Quality

Amanda

August 16, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Telstra

The best way to resolve an issue with 

Telstra

Quick Solutions
Prepared by
Telstra
WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

Telstra

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with Telstra. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the team at Telstra to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
Explain what went wrong such as slow internet speeds or unfair international roaming charges and how the issue has affected you so that Telstra understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Consider how you’d like Telstra to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
Help Telstra by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
Make sure you have any files handy that will help Telstra understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Telstra
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Telstra
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Telstra
Phone
13 22 00
Details missing. Help fill in the gaps.
Post
Telstra Complaints, Locked Bag 20026, Melbourne VIC 3001
Details missing. Help fill in the gaps.
Online
www.telstra.com.au/forms/make-a-complaint
Details missing. Help fill in the gaps.
In person
www.telstra.com.au/find-us
Details missing. Help fill in the gaps.
Complaint Policy
www.telstra.com.au/content/dam/tcom/personal/help/pdf/telstra-complaint-handling-process.pdf
Details missing. Help fill in the gaps.

Common issues related to

Telstra

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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