I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Verified
Telstra
partners with Ajust
Telstra Complaints
The best way to resolve complaints with Telstra
Telstra is Australia's biggest telecommunications provider, with around 50% market share for both NBN services and mobile services. With so many customers, it's no surprise Telstra also deals with lots of complaints. Telstra makes up more than 50% of complaints to the ombudsman.
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Have a complaint? Click below to resolve your issue with Telstra
Have a complaint? Click below to resolve your issue with Telstra
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Telstra
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Unable to top up with cash
Unresolved
Sent
18/7/2024
Unable to top up with cash
Douglas
•
July 18, 2024
Disappointed
Outcome Sought
Apology
Compensation
Other
Telco
Change of address
Unresolved
Sent
17/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peggy
Change of address
Peggy
•
July 17, 2024
Mail delivery issue
Outcome Sought
Apology
Compensation
Other
Locked phone
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Locked phone
David
•
July 12, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
My service drops out
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
My service drops out
Michael
•
June 21, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Poor signal strength
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Poor signal strength
Stephen
•
June 17, 2024
Limited reception, calls affected
Outcome Sought
Apology
Compensation
Other
Telco
New account setup
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
New account setup
Margaret
•
June 12, 2024
No connection to outside world
Outcome Sought
Apology
Compensation
Other
Telco
Service outage
Closed
21/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Connie
Service outage
Connie
•
June 12, 2024
Paying for no service
Outcome Sought
Apology
Compensation
Other
Telco
Internet service
Closed
5/7/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Internet service
Susan
•
June 7, 2024
Little or no service
Outcome Sought
Apology
Compensation
Other
Telco
Slow / Low Quality
Closed
6/9/2023
Sent
16/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Slow / Low Quality
Amanda
•
August 16, 2023
Outcome Sought
Apology
Compensation
Other
Telco
No Service / Outage
Closed
16/8/2023
Sent
10/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonard
No Service / Outage
Leonard
•
August 10, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Telstra
To Listen
Live Campaign
Do you manage complaints for
Telstra
?
Unable to top up with cash
Unresolved
Sent
18/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Douglas
•
July 18, 2024
Customer unable to top up mobile phone account with cash, requesting assistance from telstra.
Telco
Change of address
Unresolved
Sent
17/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peggy
Peggy
•
July 17, 2024
Customer seeks address change from po box to street address, requests compassion due to stress, and mentions enduring power of attorney.
Locked phone
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
July 12, 2024
Customer purchased locked phone from telstra, paid $80 for unlocking but phone still locked. unacceptable service, seeking $80 refund and apology.
Telco
My service drops out
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
June 21, 2024
Customer experiencing slow and dropping service, requesting problem resolution and apology from michael.
Telco
Poor signal strength
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Stephen
•
June 17, 2024
Customer experiencing poor 4g signal despite good 3g reception, seeking another tower installation for better signal strength in outer metro area.
Telco
New account setup
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Margaret
•
June 12, 2024
Customer seeking assistance from telstra to open a new account and connect mobile phone for essential communication.
Telco
Service outage
Closed
21/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Connie
Connie
•
June 12, 2024
Requesting reimbursement for downtime and resolution of ongoing service issue.
Telco
Internet service
Closed
5/7/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Susan
•
June 7, 2024
Poor internet service since nbn changeover, requesting decent internet reception.
Telco
Slow / Low Quality
Closed
6/9/2023
Sent
16/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Amanda
•
August 16, 2023
Telco
No Service / Outage
Closed
16/8/2023
Sent
10/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonard
Leonard
•
August 10, 2023
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Service outage
Closed
21/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Connie
Service outage
Connie
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Internet service
Closed
5/7/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Internet service
Susan
•
June 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow / Low Quality
Closed
6/9/2023
Sent
16/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Slow / Low Quality
Amanda
•
August 16, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
16/8/2023
Sent
10/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonard
No Service / Outage
Leonard
•
August 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow / Low Quality
Closed
1/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Slow / Low Quality
Brian
•
July 31, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
4/7/2023
Sent
3/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
No Service / Outage
Glen
•
July 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
31/5/2023
Sent
30/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Fees / Payments
Nicholas
•
May 30, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow / Low Quality
Closed
29/5/2023
Sent
18/5/2023
My internet connection was very good a year ago but it has been deteriorating since then.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jean
Slow / Low Quality
Jean
•
May 18, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
18/5/2023
Sent
10/5/2023
I recharged my child phone and never got the $30 recharge on his phone
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Belinda
Fees / Payments
Belinda
•
May 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
17/5/2023
Sent
3/5/2023
Today I was shuffled around three times with people obviously in India. I thought Telstra had brought all support staff back to Australia, but this important service is still obviously overseas.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
No Service / Outage
Ian
•
May 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Telstra
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Telstra
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with Telstra. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the team at Telstra to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
Explain what went wrong such as slow internet speeds or unfair international roaming charges and how the issue has affected you so that Telstra understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Consider how you’d like Telstra to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
Help Telstra by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
Make sure you have any files handy that will help Telstra understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Telstra
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Telstra
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Telstra
Complaint Policy
www.telstra.com.au/content/dam/tcom/personal/help/pdf/telstra-complaint-handling-process.pdf
Details missing. Help fill in the gaps.
Common issues related to
Telstra
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Telstra
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
