I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Verified
Amber Electric
partners with Ajust
Amber Electric Complaints
The best way to resolve complaints with Amber Electric
Amber Electric is a 100% renewable energy electricity retailer that offers wholesale energy prices to Australian homes and businesses. They are committed to providing excellent customer service, with the complaints process designed to be fair and efficient.
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Have a complaint? Click below to resolve your issue with Amber Electric
Have a complaint? Click below to resolve your issue with Amber Electric
Ajust is putting pressuring on
Amber Electric
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Late sending out
Closed
Sent
10/4/2024
Late sending out
Peter
•
April 10, 2024
Not received yet
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged bill
Closed
1/5/2024
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Overcharged bill
Andy
•
March 30, 2024
Higher bill than expected
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
20/4/2023
Sent
18/4/2023
Overall, a good provider making interesting use of technology. You do need to stay on top of it though as a consumer, it's not 'set and forget' due to price fluctuations.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Fees / Payments
Jackson
•
April 18, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Battery not full
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Battery not full
Lesley
•
Battery now half full
Outcome Sought
Apology
Compensation
Other
No customer support
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moharram
No customer support
Moharram
•
Unable to raise concerns
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Amber Electric
To Listen
Live Campaign
Do you manage complaints for
Amber Electric
?
Energy
Late sending out
Closed
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
April 10, 2024
Customer complaint about not receiving account statement on time this month.
Are you late sending out account this month,hav'nt had my yet
Energy
Overcharged bill
Closed
1/5/2024
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Andy
•
March 30, 2024
Customer seeks $143 refund and apology from amber electric for overcharging, lack of customer service, and inaccurate usage readings on app.
They quoted$50 /mth bill was $143 3 times that normal old supplier was $70/mth cannot get anyone to speak to,only use when below 20ckwh they charge me 35ckwh,their app says I only use 21ckwhwant immediately refunded
Energy
Fees / Payments
Closed
20/4/2023
Sent
18/4/2023
Overall, a good provider making interesting use of technology. You do need to stay on top of it though as a consumer, it's not 'set and forget' due to price fluctuations.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
April 18, 2023
Energy
Battery not full
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Lesley
•
Issue with algorithm change causing battery drain, requesting to stop drawing power at end of day.
You have changed your algorithms and at the end of production for the day our battery was full now it just over half full why
No customer support
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moharram
Moharram
•
Customer frustrated with lack of communication from Amber Electric and seeks resolution and apology regarding billing issues.
I have been trying to contact Amber for last 3 weeks and there is no way of speak to someone to raise my concerns. this provider is look like fraud in charging electricity bills! I need them to contact me asap to resolve my concerns about bill.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Late sending out
Closed
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Late sending out
Peter
•
April 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Overcharged bill
Closed
1/5/2024
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Overcharged bill
Andy
•
March 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
20/4/2023
Sent
18/4/2023
Overall, a good provider making interesting use of technology. You do need to stay on top of it though as a consumer, it's not 'set and forget' due to price fluctuations.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Fees / Payments
Jackson
•
April 18, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Amber Electric
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Amber Electric
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Amber Electric
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Amber Electric
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Amber Electric
Complaint Policy
https://assets.website-files.com/5be398fec98f64eddec9df1c/62e8c40bae45601c3134b24a_Amber%2BElectric%2BComplaint%2B%26%2BDispute%2BResolution%2BProcedure%20(1).pdf
Details missing. Help fill in the gaps.
Common issues related to
Amber Electric
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Amber Electric
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