How do I make a complaint to Ausgrid?

Ajust is the easiest way to resolve complaints with Ausgrid. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Ausgrid. Ajust is fast and free for consumers.

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Energy and Utilities

Ausgrid
Complaints

The fastest way to resolve your
Ausgrid
complaint

Ausgrid is a major electricity distributor in New South Wales, Australia. It operates and maintains the electrical infrastructure, including powerlines and substations, to deliver electricity to homes and businesses. Common complaints about Ausgrid may include power outages, high electricity bills, and customer service issues.

Instantly file a complaint and resolve your issue with
Ausgrid

Your answer is 2 mins away!

Fix Problem Now

Ajust handles it for you

80% success

½ the effort

30x faster

2x better results

COMPLAINTS WE'VE TAKEN CARE OF

No Live Complaints

Do you have a complaint related to this issue?

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Resolve with Ajust

Power outage

Closed

24/1/2025

Sent

17/1/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lance

Power outage

Lance

•

January 17, 2025

Outcome Sought

Apology

Compensation

Other

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Julie

•

Outcome Sought

Apology

Compensation

Other

Loss of power

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Elaine

Loss of power

Elaine

•

Inconvenience for elderly customer

Outcome Sought

Apology

Compensation

Other

how to file a complaint with

Ausgrid

The best way to resolve an issue with

Ausgrid

WE SUGGEST

Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.

Get Started

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

How to complain to

Ausgrid

Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.

Describe the issue and how it affected you

Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.

Consider how you’d like your energy provider to resolve your complaint

Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.

Gather any materials that support your complaint

Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint

Fast and Easy

Use Ajust to raise a complaint directly with

Ausgrid

We handle everything for you, results guaranteed.

File Complaint Now

How to contact

Ausgrid

Phone

Details missing. Help fill in the gaps.

Post

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Online

https://www.ausgrid.com.au/Contact-Us

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In person

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Available for Ajust members.

Complaint Policy

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Common problems with

Ausgrid

and how to resolve them

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

How to make complaints to the energy ombudsman

If you’re having trouble with your electricity, gas or water provider you can make a complaint to the energy ombudsman or electricity ombudsman scheme in your state or territory. Follow these easy steps to raise a complaint with the relevant energy ombudsman if you’re not able to resolve your complaint with your electricity, gas or water provider.

Be heard, get results

Hassle-free resolutions

Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.

How Ajust works, user shares their story

Share your experience

Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Launch your case

We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Receive your resolution

The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.

Let's Begin

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

People resolving complaints with Ajust

Get a guaranteed risk-free resolution for your issue

We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.

Claim Your Outcome

Get heard by
Ausgrid

Instantly file a complaint and resolve your issue with
Ausgrid

Have a complaint? Click below to resolve your issue with
Ausgrid

Ausgrid
Complaints

The fastest way to resolve your
Ausgrid
complaint

Instantly file a complaint and resolve your issue with
Ausgrid