I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ehab
Dodo (Power & Gas) Complaints
The fastest way to resolve your Dodo (Power & Gas) complaint
Dodo is a popular provider, serving the energy needs of just under 100,000 customers throughout Australia in 2023 (1% of Australia's energy consumer base). Dodo's complaint handling policy states it will opt to resolve any complaints immediately if this is feasible. If the complaint cannot be resolved on the spot, they aim to take care of it within 15 working days.
COMPLAINTS WE'VE TAKEN CARE OF
Energy
Changed without permission
Unresolved
Sent
2/5/2024
Changed without permission
Ehab
•
May 2, 2024
Charged $125
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
7/8/2023
Sent
2/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Fees / Payments
Graeme
•
August 2, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
18/7/2023
Sent
17/7/2023
My complaint handled very well,heard from supplier same day,Australia was very helpful
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Fees / Payments
Pamela
•
July 17, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
17/7/2023
Sent
10/7/2023
Fully disappointed with dodo. I am with dodo from past 5 years but this time they have surprised me and the worst part is they never answer the call.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Supinder
Fees / Payments
Supinder
•
July 10, 2023
Outcome Sought
Apology
Compensation
Other
Increased gas bill
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Increased gas bill
Shane
•
Concern over potential gas leak
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Dodo (Power & Gas)
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Dodo (Power & Gas)
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Dodo (Power & Gas)
We handle everything for you, results guaranteed.
How to contact
Dodo (Power & Gas)
Phone
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Online
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Email
Available for Ajust members.
Complaint Policy
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Common problems with
Dodo (Power & Gas)
and how to resolve them
Be heard, get results
Hassle-free resolutions
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Share your experience
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Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Dodo (Power & Gas)
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