Endeavour Energy

Complaints

A streetlight pole was removed and hasn’t been replaced despite numerous phone calls and emails to both Endeavour Energy and Campbelltown Council.

I would like to complain about Endeavour Energy's refusal to enforce the minimum standards of the Service and Installation Rules of NSW (the Rules) for a service installation where they are the Network Operator.<br />A private pole was replaced by our neighbour and the associate overhead service encroaches our land without an easement in place. The new pole required an extended overhead service. Both clauses 1.12.11 and 3.1.5 state the new pole and associated overhead service must comply with the Rules as the works is required by the consumer (due to weathering of the existing pole) and required the overhead service to be extended by 500 mm. <br />When I provided all the facts to the administrators of the Rules, the Office of Energy and Climate Change, they stated in an Email to me "I can confirm that the new installation will need to comply with the current Service and Installation Rules if you are replacing a private pole."<br />I complained about this to a few bodies, but no one has investigated it properly. <br />The issue has affected us as it is across our land, without an easement, and our view, causing nuisance.<br />Four time I have offered to pay for the entire service to be place underground (twice verbally before the new installation and twice in writing after the new installation), but our Neighbour has rejected the offers. The last time because the work could be annoying.<br />We would like Endeavour Energy to step up as the network operator and allow us to pay for the correct installation. If the Neighbour does not want the underground service, we would like it to comply and be to the nearest street pole and not across our land where there is no easement in place.