I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Verified
GloBird Energy
partners with Ajust
GloBird Energy Complaints
The best way to resolve complaints with GloBird Energy
GloBird Energy is a next-gen, budget-friendly energy retailer based in Melbourne. They aim to give Aussies the power to choose better value energy. They have earned a number of awards from Canstar and Mozo for their products. According to their complaint policy they take a customer-first approach to complaint handling & resolution.
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Have a complaint? Click below to resolve your issue with GloBird Energy
Have a complaint? Click below to resolve your issue with GloBird Energy
Ajust is putting pressuring on
GloBird Energy
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Cost-effective plan
Closed
Sent
6/5/2024
Cost-effective plan
Melissa
•
May 6, 2024
Worried about increasing cost of living
Outcome Sought
Apology
Compensation
Other
Energy
issue with meter recalculation
Closed
4/10/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirlei
issue with meter recalculation
Shirlei
•
September 15, 2023
Outcome Sought
Apology
Compensation
Other
Refusal to sign up
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrienne
Refusal to sign up
Adrienne
•
Had to use old provider, extra costs
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
GloBird Energy
To Listen
Live Campaign
Do you manage complaints for
GloBird Energy
?
Energy
Cost-effective plan
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Melissa
•
May 6, 2024
Customer concerned about cost-effectiveness of current plan, requesting review for more affordable options.
Energy
issue with meter recalculation
Closed
4/10/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirlei
Shirlei
•
September 15, 2023
They did some recalculation from may this year about our meter and suddenly I owe 1500$ ! I have paid all my bills every month and we always use the same things so no one went overboard
It doesn’t make sense
Refusal to sign up
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrienne
Adrienne
•
Customer unable to sign up with GloBird Energy after moving, seeking explanation for refusal and expressing frustration over costs incurred.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Cost-effective plan
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Cost-effective plan
Melissa
•
May 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
issue with meter recalculation
Closed
4/10/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirlei
issue with meter recalculation
Shirlei
•
September 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
GloBird Energy
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
GloBird Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
GloBird Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
GloBird Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
GloBird Energy
Online
https://www.globirdenergy.com.au/help-support/complaints/
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://www.globirdenergy.com.au/help-support/complaints/
Details missing. Help fill in the gaps.
Common issues related to
GloBird Energy
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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GloBird Energy
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