I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PETER
Verified
iPrimus
partners with Ajust
iPrimus Complaints
The best way to resolve complaints with iPrimus
iPrimus is an Australian telecommunications company that provides a range of services, including internet, mobile, home phone, and NBN. The company has over 1 million customers and is committed to providing excellent customer service. iPrimus has a dedicated complaints team that is available 24/7 to help customers resolve any issues.
Get heard by iPrimus
Live
Join our campaign
Have a complaint? Click below to resolve your issue with iPrimus
Have a complaint? Click below to resolve your issue with iPrimus
Ajust is putting pressuring on
iPrimus
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Removed bpay option
Unresolved
Sent
18/7/2024
Removed bpay option
PETER
•
July 18, 2024
Left with no payment option, spend hours on phone, frustrating
Outcome Sought
Apology
Compensation
Other
Telco
Lost internet connection
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Lost internet connection
John
•
May 23, 2024
No internet for 12 days
Outcome Sought
Apology
Compensation
Other
Telco
Pausing movies and unresponsive box
Unresolved
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danial
Pausing movies and unresponsive box
Danial
•
May 22, 2024
No way to call 000 in emergency, anxiety, stress
Outcome Sought
Apology
Compensation
Other
Telco
Refusal to disconnect services
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Refusal to disconnect services
Jodie
•
April 30, 2024
Customer is being billed for services they no longer need
Outcome Sought
Apology
Compensation
Other
Telco
Coverage issues all the time
Unresolved
Sent
27/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Coverage issues all the time
Sharon
•
April 27, 2024
Frequent disruptions often
Outcome Sought
Apology
Compensation
Other
Telco
Payment late by two days
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne
Payment late by two days
Joanne
•
April 26, 2024
Treated with disrespect, transferred multiple times
Outcome Sought
Apology
Compensation
Other
Telco
Lost connection multiple times
Closed
15/4/2024
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
Lost connection multiple times
Suzanne
•
March 16, 2024
Had to take time off work
Outcome Sought
Apology
Compensation
Other
Telco
Bad service, constant dropouts
Unresolved
Sent
9/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Osama
Bad service, constant dropouts
Osama
•
March 9, 2024
No internet for work, kids unhappy
Outcome Sought
Apology
Compensation
Other
Telco
Bill not received
Closed
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Bill not received
Jeff
•
March 7, 2024
Frustrating
Outcome Sought
Apology
Compensation
Other
Telco
Data restriction without notice
Unresolved
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KATIE
Data restriction without notice
KATIE
•
February 19, 2024
Unable to access essential services
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
iPrimus
To Listen
Live Campaign
Do you manage complaints for
iPrimus
?
Removed bpay option
Unresolved
Sent
18/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PETER
PETER
•
July 18, 2024
Customer frustrated with iprimus for removing bpay option, lack of bill details, language barrier with call center, and inability to speak with supervisor.
Telco
Lost internet connection
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
May 23, 2024
Customer lost internet for 12 days, tech staff unable to fix modem issue, requested to change server but faced verification delay.
Telco
Pausing movies and unresponsive box
Unresolved
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danial
Danial
•
May 22, 2024
Customer seeks refund for movies due to constant pausing, compensation for internet outage affecting ability to call 000 for child with epilepsy.
Telco
Refusal to disconnect services
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Jodie
•
April 30, 2024
Customer is unhappy with iprimus refusing to disconnect services until bill is paid, despite moving and no longer needing them.
Telco
Coverage issues all the time
Unresolved
Sent
27/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Sharon
•
April 27, 2024
Frequent internet outages, seeking compensation, upset and considering switching providers, permission to speak to husband.
Telco
Payment late by two days
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne
Joanne
•
April 26, 2024
Customer seeks apology and to speak to manager about disrespectful treatment and payment delay.
Telco
Lost connection multiple times
Closed
15/4/2024
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
Suzanne
•
March 16, 2024
Customer seeks $2 per day compensation and apology from iprimus for frequent internet outages, inconveniences, and lack of adequate compensation.
Telco
Bad service, constant dropouts
Unresolved
Sent
9/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Osama
Osama
•
March 9, 2024
Customer seeks owed money and apology from iprimus due to abysmal service, frequent dropouts, lack of resolution, and unfulfilled promises.
Telco
Bill not received
Closed
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Jeff
•
March 7, 2024
Late bill not received, seeking no penalty pay, frustrating experience with iprimus
Telco
Data restriction without notice
Unresolved
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KATIE
KATIE
•
February 19, 2024
Customer seeks unrestricted data access and apology from iprimus. data was restricted without notification, impacting hospital visits and family court matters.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Refusal to disconnect services
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Refusal to disconnect services
Jodie
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Payment late by two days
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne
Payment late by two days
Joanne
•
April 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Lost connection multiple times
Closed
15/4/2024
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
Lost connection multiple times
Suzanne
•
March 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Bill not received
Closed
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Bill not received
Jeff
•
March 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No service
Closed
Sent
22/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carmel
No service
Carmel
•
January 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
13/2/2023
Sent
27/1/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
No Service / Outage
Tanya
•
January 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
iPrimus
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
iPrimus
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
iPrimus
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
iPrimus
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
iPrimus
Online
https://secure.livechatinc.com/licence/9275700/v2/open_chat.cgi?groups=1
Details missing. Help fill in the gaps.
Complaint Policy
https://www.iprimus.com.au/legal/complaints-handling-policy-statement
Details missing. Help fill in the gaps.
Common issues related to
iPrimus
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
iPrimus
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
