I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohamad
Lebara Complaints
The fastest way to resolve your Lebara complaint
Lebara is a mobile network operator in Australia, offering a range of mobile plans.
Instantly file a complaint and resolve your issue with Lebara
Your answer is 2 mins away!
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COMPLAINTS WE'VE TAKEN CARE OF
Telco
No mobile data
Closed
Sent
26/3/2024
No mobile data
Mohamad
•
March 26, 2024
Unable to use data
Outcome Sought
Apology
Compensation
Other
Telco
Calls not working
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tarif
Calls not working
Tarif
•
March 26, 2024
Unable to make/receive calls
Outcome Sought
Apology
Compensation
Other
Telco
Auto answering recycling
Closed
7/4/2024
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hui
Auto answering recycling
Hui
•
February 20, 2024
Unable to access real person
Outcome Sought
Apology
Compensation
Other
Telco
Recharged without notice
Closed
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
HAOYUE
Recharged without notice
HAOYUE
•
February 17, 2024
Wasted time, frustration
Outcome Sought
Apology
Compensation
Other
Telco
Out of service
Closed
17/2/2024
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Huiyu
Out of service
Huiyu
•
February 7, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
Reception
Unresolved
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Reception
Chris
•
February 2, 2024
Frustrating
Outcome Sought
Apology
Compensation
Other
Unable to make calls
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aang
Unable to make calls
Aang
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Unresolved refund request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Purvi
Unresolved refund request
Purvi
•
Disruption to financial planning
Outcome Sought
Apology
Compensation
Other
Unwanted random calls
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hadi
Unwanted random calls
Hadi
•
Time wasted and privacy concerns
Outcome Sought
Apology
Compensation
Other
Telco
Unable to top up
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Guodong
Unable to top up
Guodong
•
Inconvenience
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Lebara
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Lebara
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Lebara
We handle everything for you, results guaranteed.
How to contact
Lebara
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Common problems with
Lebara
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Lebara
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
