I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Mohamad
Verified
Lebara
partners with Ajust
Lebara Complaints
The best way to resolve complaints with Lebara
Lebara is a mobile network operator in Australia, offering a range of mobile plans.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
No mobile data
Closed
Sent
26/3/2024
No mobile data
Mohamad
•
March 26, 2024
Unable to use data
Outcome Sought
Apology
Compensation
Other
Telco
Calls not working
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tarif
Calls not working
Tarif
•
March 26, 2024
Unable to make/receive calls
Outcome Sought
Apology
Compensation
Other
Telco
Auto answering recycling
Closed
7/4/2024
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hui
Auto answering recycling
Hui
•
February 20, 2024
Unable to access real person
Outcome Sought
Apology
Compensation
Other
Telco
Recharged without notice
Closed
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
HAOYUE
Recharged without notice
HAOYUE
•
February 17, 2024
Wasted time, frustration
Outcome Sought
Apology
Compensation
Other
Telco
Out of service
Closed
17/2/2024
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Huiyu
Out of service
Huiyu
•
February 7, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
Reception
Unresolved
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Reception
Chris
•
February 2, 2024
Frustrating
Outcome Sought
Apology
Compensation
Other
Telco
Not working in new device
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bipin
Not working in new device
Bipin
•
Unable to use esim
Outcome Sought
Apology
Compensation
Other
Telco
Refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shruti
Refund
Shruti
•
Not interested anymore
Outcome Sought
Apology
Compensation
Other
Telco
Not able to make calls
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sathish
Not able to make calls
Sathish
•
Not able to contact anyone
Outcome Sought
Apology
Compensation
Other
Telco
No phone calls
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abhash
No phone calls
Abhash
•
Unable to make or receive calls for 3 weeks
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Lebara
To Listen
Live Campaign
Do you manage complaints for
Lebara
?
Telco
No mobile data
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohamad
Mohamad
•
March 26, 2024
Customer seeking $300 refund from lebara for lack of mobile data, long wait times, and no response to emails or chat.
I recharge a few days ago,360 day plan,35GB a month and paid 300 dollar,but still no mobile data....I called 126122,waited for 47 minutes, failed to speak to customer support...I sent email to care@lebara.com.au,until today no reply...same thing happened when I tried to chat to customer support,no reply...
Telco
Calls not working
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tarif
Tarif
•
March 26, 2024
Customer activated sim but unable to make or receive calls, unable to contact support team. seeking immediate resolution from lebara.
I activated my sim yesterday but still the incoming or outgoing calls are not working. I cant even get in touch with the support team. I hope to get a solution asap.
Telco
Auto answering recycling
Closed
7/4/2024
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hui
Hui
•
February 20, 2024
Customer unable to reach real person at lebara customer service despite multiple attempts, seeking alternative contact number.
I’ve tried to call your customer service many times, alway auto answering recycling never accessed a real person. What is wrong? Any other number I call call?
Telco
Recharged without notice
Closed
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
HAOYUE
HAOYUE
•
February 17, 2024
Customer upset about being recharged without notice, seeking resolution from lebara. long wait time for online chat support.
Lebera recharged me 180days plan without my notice. I chat online with them from 9am in the morning but no one resolve it till 4pm.
Telco
Out of service
Closed
17/2/2024
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Huiyu
Huiyu
•
February 7, 2024
Mobile coverage was out of service, faulty sim card. unprofessional service, rude phone manner, issue not addressed.
The mobile coverage was out of service on 31/01/2023. The sim card is faulty
I have been contactef the service provider since 1 week.
The service was unprofessional and people are not trained in the field.
Most importantly, the phone manner was rude, when asking about their name. People cut you off and the issue still not addressed.
Telco
Reception
Unresolved
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
February 2, 2024
Customer is complaining about not receiving or being able to dial out on their business phone for the past 4 days. they have already spoken to someone but the issue has not been resolved.
Last 4 days (business phone) not receiving or letting me dial out very frustrating
Please rectify phone number is 0404626562
Have already spoke to someone not resolved
Told me because of the swap from 3G to 4 or 5
There has been a lot of issues
This is just not good enough for our business
Also have just recharged
Thanks
Telco
Not working in new device
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bipin
Bipin
•
Customer is complaining about their esim not working in a new device and not receiving proper support from customer care.
I have changed my device and my esim is not working in new device . I called customer care and everwhere not getting proper support
Telco
Refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shruti
Shruti
•
Customer wants a full refund from lebara due to late delivery and unresponsive customer service.
I want my refund back for my order because they didn’t delivered it on time and they didn’t even received my calls. Now, I am not interested in lebara anymore and want my full refund back.
Telco
Not able to make calls
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sathish
Sathish
•
Complaint about not being able to make calls, requesting a solution.
Not able to make calls
Telco
No phone calls
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abhash
Abhash
•
Customer unable to make or receive calls for 3 weeks
I am not receiving any phone calls and I am not being able to call anyone although my data and SMS services are working fine . It's been 3 weeks I am not being able to make a call or receive one.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
No mobile data
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohamad
No mobile data
Mohamad
•
March 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Calls not working
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tarif
Calls not working
Tarif
•
March 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Auto answering recycling
Closed
7/4/2024
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hui
Auto answering recycling
Hui
•
February 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Recharged without notice
Closed
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
HAOYUE
Recharged without notice
HAOYUE
•
February 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Not received
Closed
Sent
8/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shruti
Not received
Shruti
•
February 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Out of service
Closed
17/2/2024
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Huiyu
Out of service
Huiyu
•
February 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Lebara
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Lebara
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Lebara
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Lebara
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
Common issues related to
Lebara
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Lebara
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