I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kyle
Verified
Superloop
partners with Ajust
Superloop Complaints
The best way to resolve complaints with Superloop
Superloop is an Australian telecommunications company that provides internet, phone, and mobile services. According to their website, customers will receive a response within 2 business days.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
No connection
Closed
Sent
3/5/2024
No connection
Kyle
•
May 3, 2024
Unable to access internet
Outcome Sought
Apology
Compensation
Other
Telco
Late appointment notification
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Late appointment notification
Alex
•
March 20, 2024
Missed work plans
Outcome Sought
Apology
Compensation
Other
Telco
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
March 20, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Contact and refund
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Contact and refund
Donna
•
March 18, 2024
Unable to connect, cancelled service
Outcome Sought
Apology
Compensation
Other
Telco
Slow internet speed
Unresolved
Sent
9/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edgar
Slow internet speed
Edgar
•
March 9, 2024
Affecting wife's job
Outcome Sought
Apology
Compensation
Other
Telco
Service not working
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dominic
Service not working
Dominic
•
March 7, 2024
Unable to use internet
Outcome Sought
Apology
Compensation
Other
Telco
Slow download speed
Unresolved
Sent
3/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Justin
Slow download speed
Justin
•
March 3, 2024
Unable to stream tv
Outcome Sought
Apology
Compensation
Other
Telco
Disappointed with service
Unresolved
16/3/2024
Sent
25/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sebahat
Disappointed with service
Sebahat
•
February 25, 2024
Customer not satisfied with internet
Outcome Sought
Apology
Compensation
Other
Telco
Canceled service still charged
Closed
28/11/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafi
Canceled service still charged
Rafi
•
November 27, 2023
Charged for no reason
Outcome Sought
Apology
Compensation
Other
Telco
Slow speed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hugh
Slow speed
Hugh
•
Not receiving full service
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Superloop
To Listen
Live Campaign
Do you manage complaints for
Superloop
?
Telco
No connection
Closed
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kyle
Kyle
•
May 3, 2024
Customer experiencing no internet connection despite multiple modem resets.
I have no internet connection, l have tried resetting my modem several times
Telco
Late appointment notification
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
March 20, 2024
Customer upset with superloop for scheduling nbn tech visit without notice, long wait times, and unhelpful support. seeking apology and resolution.
They texted me after 5pm saying that an NBN tech was scheduled to come to my home at 8am the next day. At this stage, i had already made work plans i could not avoid so this was no longer acceptable. I called them to get it moved and remained on hold all the way up to 7:30pm, at which point the recording told me the call centre was now closed, and then hung up on me. As far as support is concerned, this company is one of the worst.
Telco
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
March 20, 2024
Lack of follow-up and poor service, only responsive when contacted directly.
Useless no follow up absolutely appalling service. Unless you call or email there is no follow up. Absolutely useless
Telco
Contact and refund
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Donna
•
March 18, 2024
Customer seeking refund of first month's service fee from superloop, frustrated with lack of contact and inability to connect.
Still waiting for you to contact me as you hung up on me after a lengthy talk and didn’t call me back! And previous complaints to refund my first months service fee as I’m cancelling the service I havnt and can’t connect to ?
Telco
Slow internet speed
Unresolved
Sent
9/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edgar
Edgar
•
March 9, 2024
Customer experiencing slow internet speeds below what was paid for, affecting work. seeking estimate for when issue will be fixed.
My internet has slowed down to less than 9 mbs ,it should be 35 to 49 mbs up load Is only 2.5 or less this is not what I pay for. I have only 2 yellow lights on my nbn wireless modem and it has been this way for 2 days. This has affected my wife's job and I would like an explanation and a estimate as to when I I will get the speed I paid for. I live in lucaston TAS 7109
Telco
Service not working
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dominic
Dominic
•
March 7, 2024
Broadband service not working, seeking 1 month rebate and apology from superloop.
Hi my broadbank service is not working.
Telco
Slow download speed
Unresolved
Sent
3/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Justin
Justin
•
March 3, 2024
Customer is unhappy with superloop's 100mbps internet package, experiencing slow speeds of 11mbps, unable to stream kayo without interruptions.
I signed up for the fastest internet package available 100mbps back in January 2024 and unfortunately the download speed has been average at best. Today we have one device (tv streaming Kayo) and we cannot watch it without it stopping every few seconds as it tries to play. It’s unbearable. We don’t have any other devices running and for what we are paying this is a terrible service.
I’ve run an internet speed test and 11mbps is the current download speed. Poor and no where near what we should be getting. I think dial up internet is faster than this…..
Telco
Disappointed with service
Unresolved
16/3/2024
Sent
25/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sebahat
Sebahat
•
February 25, 2024
Customer switched to home internet for faster service but is disappointed. seeking resolution and apology for the issue.
I have switched from different company to your company to get a fast and better internet but i am very disappointed
Telco
Canceled service still charged
Closed
28/11/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafi
Rafi
•
November 27, 2023
Customer complains about being charged for a service they have already canceled.
I’ve canceled my service long time with them, and they still charge me money for no reason
Telco
Slow speed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hugh
Hugh
•
Customer seeking refund from superloop due to slow internet speed below what was paid for.
Speed hasn't been above 70mbdownload but I am paying for 100mb
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
No connection
Closed
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kyle
No connection
Kyle
•
May 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
March 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Contact and refund
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Contact and refund
Donna
•
March 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Canceled service still charged
Closed
28/11/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafi
Canceled service still charged
Rafi
•
November 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Max
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Superloop
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Superloop
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Superloop
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Superloop
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Superloop
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://files.superloop.com/terms/SL-Residential-Complaints-Handling.pdf
Details missing. Help fill in the gaps.
Common issues related to
Superloop
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Superloop
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
