I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kyle
Superloop Complaints
The fastest way to resolve your Superloop complaint
Superloop is an Australian telecommunications company that provides internet, phone, and mobile services. According to their website, customers will receive a response within 2 business days.
Instantly file a complaint and resolve your issue with Superloop
Your answer is 2 mins away!
Fix Problem Now
Ajust handles it for you
80% success
½ the effort
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2x better results
COMPLAINTS WE'VE TAKEN CARE OF
Telco
No connection
Closed
Sent
3/5/2024
No connection
Kyle
•
May 3, 2024
Unable to access internet
Outcome Sought
Apology
Compensation
Other
Telco
Late appointment notification
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Late appointment notification
Alex
•
March 20, 2024
Missed work plans
Outcome Sought
Apology
Compensation
Other
Telco
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
March 20, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Contact and refund
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Contact and refund
Donna
•
March 18, 2024
Unable to connect, cancelled service
Outcome Sought
Apology
Compensation
Other
Telco
Slow internet speed
Unresolved
Sent
9/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edgar
Slow internet speed
Edgar
•
March 9, 2024
Affecting wife's job
Outcome Sought
Apology
Compensation
Other
Telco
Service not working
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dominic
Service not working
Dominic
•
March 7, 2024
Unable to use internet
Outcome Sought
Apology
Compensation
Other
Telco
Slow download speed
Unresolved
Sent
3/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Justin
Slow download speed
Justin
•
March 3, 2024
Unable to stream tv
Outcome Sought
Apology
Compensation
Other
Telco
Disappointed with service
Unresolved
16/3/2024
Sent
25/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sebahat
Disappointed with service
Sebahat
•
February 25, 2024
Customer not satisfied with internet
Outcome Sought
Apology
Compensation
Other
Telco
Canceled service still charged
Closed
28/11/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafi
Canceled service still charged
Rafi
•
November 27, 2023
Charged for no reason
Outcome Sought
Apology
Compensation
Other
Delay in activation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zahra
Delay in activation
Zahra
•
Disruption to personal and professional life
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Superloop
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Superloop
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Superloop
We handle everything for you, results guaranteed.
How to contact
Superloop
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://files.superloop.com/terms/SL-Residential-Complaints-Handling.pdf
Details missing. Help fill in the gaps.
Common problems with
Superloop
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Superloop
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
