I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Florian
AGL (Telco) Complaints
The fastest way to resolve your AGL (Telco) complaint
AGL is commonly known as an energy provider. In 2021, they announced the release of their telecommunications service. If a complaint takes longer than 10 days to resolve, AGL's Complaints Policy states they advise consumers of their external dispute resolution options.
COMPLAINTS WE'VE TAKEN CARE OF
Telco
Slow download speed
Unresolved
Sent
15/5/2024
Slow download speed
Florian
•
May 15, 2024
Slower than promised
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized account creation
Unresolved
24/4/2024
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jesika
Unauthorized account creation
Jesika
•
March 8, 2024
Owed over $1000
Outcome Sought
Apology
Compensation
Other
Telco
High bill amount
Unresolved
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rick
High bill amount
Rick
•
March 5, 2024
Excessive charges
Outcome Sought
Apology
Compensation
Other
Telco
Billing dispute
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Billing dispute
Rodney
•
February 28, 2024
Unable to dispute invoice
Outcome Sought
Apology
Compensation
Other
Telco
Connection issue
Unresolved
23/2/2024
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivan
Connection issue
Ivan
•
February 13, 2024
Terrible experience
Outcome Sought
Apology
Compensation
Other
Telco
Increased bill
Unresolved
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Increased bill
Robert
•
February 7, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Telco
Access issue
Closed
20/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Access issue
Ann
•
November 6, 2023
Slow internet speed
Outcome Sought
Apology
Compensation
Other
Telco
Slow / Low Quality
Closed
29/11/2022
Sent
15/11/2022
Ajust's valuable assistance helped fixed the problem. Internet speed is better than before. Cheers and thanks very much for your support.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Slow / Low Quality
Christopher
•
November 15, 2022
Outcome Sought
Apology
Compensation
Other
Scheduling conflict
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Scheduling conflict
Thomas
•
Potential damage to new driveway
Outcome Sought
Apology
Compensation
Other
Telco
Overcharging and inconsistent speed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leslie
Overcharging and inconsistent speed
Leslie
•
Feeling cheated, slow internet speed
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
AGL (Telco)
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
AGL (Telco)
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
AGL (Telco)
We handle everything for you, results guaranteed.
How to contact
AGL (Telco)
Email
Available for Ajust members.
Complaint Policy
https://www.agl.com.au/help-support/contact-us/complaints
Details missing. Help fill in the gaps.
Common problems with
AGL (Telco)
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
AGL (Telco)
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
