I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Khaled
Verified
T-Mobile US
partners with Ajust
T-Mobile US Complaints
The best way to resolve complaints with T-Mobile US
T-Mobile US is a telecommunications company that offers wireless voice, messaging, and data services to customers across the United States. With a focus on providing reliable and affordable mobile solutions, T-Mobile US has garnered attention for its customer service and extensive network coverage. However, some customers have expressed concerns regarding network congestion and limited rural coverage.
Get heard by T-Mobile US
Live
Join our campaign
Have a complaint? Click below to resolve your issue with T-Mobile US
Have a complaint? Click below to resolve your issue with T-Mobile US
Ajust is putting pressuring on
T-Mobile US
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Employee theft
Unresolved
Sent
8/6/2024
Employee theft
Khaled
•
June 8, 2024
Loss of trade-in value
Outcome Sought
Apology
Compensation
Other
Telco
Billing and equipment
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbie
Billing and equipment
Barbie
•
June 5, 2024
Service shut off early, unexpected charge, missing equipment
Outcome Sought
Apology
Compensation
Other
Telco
Hack
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Hack
John
•
June 4, 2024
Phone compromised
Outcome Sought
Apology
Compensation
Other
Telco
Bill increase without notice
Closed
25/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ray
Bill increase without notice
Ray
•
May 31, 2024
Customer upset, feels lied to
Outcome Sought
Apology
Compensation
Other
Telco
Internet connection down
Unresolved
Sent
26/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Internet connection down
Douglas
•
May 26, 2024
Unable to work, lost 4 days of work
Outcome Sought
Apology
Compensation
Other
Telco
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
May 24, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Problems getting new phone
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Problems getting new phone
David
•
Frustration
Outcome Sought
Apology
Compensation
Other
Telco
Limited data usage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
VICTOR
Limited data usage
VICTOR
•
Slowed down service
Outcome Sought
Apology
Compensation
Other
Telco
Broken phone
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Broken phone
Alex
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
T-Mobile US
To Listen
Live Campaign
Do you manage complaints for
T-Mobile US
?
Telco
Employee theft
Unresolved
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Khaled
Khaled
•
June 8, 2024
Customer seeking compensation from t-mobile us for employee stealing traded-in cell phone and not applying its value.
Telco
Billing and equipment
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbie
Barbie
•
June 5, 2024
Customer complains about t-mobile us charging extra, not providing promised services, and not saving phone number. seeking $27 refund.
Telco
Hack
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
June 4, 2024
Customer complaint about phone hacking, seeking resolution and apology from t-mobile us.
Telco
Bill increase without notice
Closed
25/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ray
Ray
•
May 31, 2024
Customer upset with t-mobile for increasing bill after promising fixed price. also unhappy with service coverage discrepancies and lack of integrity.
Telco
Internet connection down
Unresolved
Sent
26/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Douglas
•
May 26, 2024
Customer seeks $800 and apology from t-mobile us for lack of internet connection causing work loss and only receiving $200 credit.
Telco
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
May 24, 2024
Customer requesting immediate call back regarding an issue, urgent assistance needed.
Telco
Problems getting new phone
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
Customer seeking resolution and apology from t-mobile us after experiencing issues with getting a new insured phone after 20 years of service.
Telco
Limited data usage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
VICTOR
VICTOR
•
Customer upset about t-mob limiting data usage despite claiming unlimited services.
Telco
Broken phone
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
Customer requesting a new phone through insurance claim.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Bill increase without notice
Closed
25/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ray
Bill increase without notice
Ray
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
T-Mobile US
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
T-Mobile US
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
T-Mobile US
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
T-Mobile US
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
T-Mobile US
Phone
Details missing. Help fill in the gaps.
Post
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Online
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In person
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Complaint Policy
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Common issues related to
T-Mobile US
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
T-Mobile US
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
