I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohsen
Verified
Lyca Mobile
partners with Ajust
Lyca Mobile Complaints
The best way to resolve complaints with Lyca Mobile
Lyca Mobile Australia is a mobile virtual network operator (MVNO) that offers affordable prepaid mobile plans and services.
Get heard by Lyca Mobile
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Have a complaint? Click below to resolve your issue with Lyca Mobile
Have a complaint? Click below to resolve your issue with Lyca Mobile
Ajust is putting pressuring on
Lyca Mobile
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Voucher not working
Unresolved
Sent
22/7/2024
Voucher not working
Mohsen
•
July 22, 2024
Inability to use voucher
Outcome Sought
Apology
Compensation
Other
Porting unsuccessful, phone not reachable
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chinmoy
Porting unsuccessful, phone not reachable
Chinmoy
•
July 11, 2024
Disconnected, can't make/receive calls
Outcome Sought
Apology
Compensation
Other
Telco
Not working after transfer
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lalenn
Not working after transfer
Lalenn
•
July 5, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
Lost phone connectivity
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pardeep
Lost phone connectivity
Pardeep
•
July 5, 2024
Unable to perform essential tasks, family communication affected
Outcome Sought
Apology
Compensation
Other
Telco
Phone not working
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roshan
Phone not working
Roshan
•
July 4, 2024
No calls or texts for 10 days, spending over an hour daily with cs team
Outcome Sought
Apology
Compensation
Other
Telco
Sms not received
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anand
Sms not received
Anand
•
July 1, 2024
Unable to transfer number
Outcome Sought
Apology
Compensation
Other
Telco
No service
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nguyen
No service
Nguyen
•
June 30, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
Network transition to vodafone
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leon
Network transition to vodafone
Leon
•
June 21, 2024
Unable to use service in rural area
Outcome Sought
Apology
Compensation
Other
Telco
Network transition to vodafone
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cameron
Network transition to vodafone
Cameron
•
June 21, 2024
Unable to use service
Outcome Sought
Apology
Compensation
Other
Telco
Incoming calls and sms not working
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ajit
Incoming calls and sms not working
Ajit
•
June 17, 2024
Unable to receive important communications
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Lyca Mobile
To Listen
Live Campaign
Do you manage complaints for
Lyca Mobile
?
Voucher not working
Unresolved
Sent
22/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohsen
Mohsen
•
July 22, 2024
Customer's voucher did not work; seeks resolution after multiple calls to customer service.
Porting unsuccessful, phone not reachable
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chinmoy
Chinmoy
•
July 11, 2024
Customer unable to port to lyca mobile, experiencing connectivity issues and poor customer service. waiting for new sim card for 2 weeks.
Telco
Not working after transfer
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lalenn
Lalenn
•
July 5, 2024
Customer's sim card stopped working after lyca mobile transferred to vodafone. unable to reach help desk for assistance, seeking resolution and apology.
Telco
Lost phone connectivity
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pardeep
Pardeep
•
July 5, 2024
Customer seeks aud 5983 compensation from lyca mobile for lost phone connectivity since june 02, 2024, affecting banking, tax returns, and family communication.
Telco
Phone not working
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roshan
Roshan
•
July 4, 2024
Customer's phone not working for 10 days, seeking resolution from lyca mobile, frustrated with lack of response from customer service.
Telco
Sms not received
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anand
Anand
•
July 1, 2024
Customer unable to receive sms despite payment, told it's a known issue after migration to vodafone network, not able to transfer number, seeking resolution.
Telco
No service
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nguyen
Nguyen
•
June 30, 2024
Complaint about no service after network change, requesting refund and resolution for mobile number.
Telco
Network transition to vodafone
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leon
Leon
•
June 21, 2024
Customer is requesting a $9 refund from lyca mobile due to network change from telstra to vodafone affecting coverage in rural area.
Telco
Network transition to vodafone
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cameron
Cameron
•
June 21, 2024
Customer seeking $9 refund from lyca mobile due to network change from telstra to vodafone, poor coverage in rural area.
Telco
Incoming calls and sms not working
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ajit
Ajit
•
June 17, 2024
Customer unable to receive incoming calls or sms/mms for 3 weeks, despite lyca mobile citing network migration issues. seeking resolution.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Number not working
Closed
6/7/2024
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matadh
Number not working
Matadh
•
June 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No network
Closed
24/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pooja
No network
Pooja
•
June 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Lyca Mobile
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Lyca Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Lyca Mobile
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Lyca Mobile
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Lyca Mobile
In person
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Complaint Policy
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Common issues related to
Lyca Mobile
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Lyca Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
