I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iain
Verified
Mate
partners with Ajust
Mate Complaints
The best way to resolve complaints with Mate
Mate is an Australian telecommunications company that provides NBN™ internet, ADSL internet, and SIM only mobile plans. They are committed to providing customers with the best possible service, and take complaints very seriously.
Get heard by Mate
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Mate
Have a complaint? Click below to resolve your issue with Mate
Ajust is putting pressuring on
Mate
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
charging after service transfer
Closed
29/9/2023
Sent
26/9/2023
charging after service transfer
Iain
•
September 26, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Mate
To Listen
Live Campaign
Do you manage complaints for
Mate
?
Telco
charging after service transfer
Closed
29/9/2023
Sent
26/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iain
Iain
•
September 26, 2023
Complaint about Mate charging after service transfer, seeking $445 compensation.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
charging after service transfer
Closed
29/9/2023
Sent
26/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iain
charging after service transfer
Iain
•
September 26, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Mate
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Mate
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Mate
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Mate
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Mate
Complaint Policy
www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_communicate_complaint%20handling%20policy.pdf
Details missing. Help fill in the gaps.
Common issues related to
Mate
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Mate
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
