I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Montana
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Nectr
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Nectr Complaints
The best way to resolve complaints with Nectr
Nectr is an Australian energy provider with a focus on renewable energy. In their Complaints Handling Policy and Procedure, Nectr states their complaints policy has been created following the principles of the National Energy Retail Law (NERL), the Energy Retail Rules (NERR), AS/NZS 10002-2014 as well as all other relevant regulatory authorities.
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to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
High bill
Closed
13/11/2023
Sent
6/11/2023
High bill
Montana
•
November 6, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Nectr
To Listen
Live Campaign
Do you manage complaints for
Nectr
?
Energy
High bill
Closed
13/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Montana
Montana
•
November 6, 2023
I have been issued a bill of $491.18 for one month in a two person house hold, they hold me to enter a meter read which I did and the bill come down to $415.29 this is still way to much for one month as our previous bills have never been over $250, they said that because our previous bills where estimated that they are playing catch up with our current bill, but this is there fault as they can’t just play catch up on our current bill.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
High bill
Closed
13/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Montana
High bill
Montana
•
November 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Nectr
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Nectr
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Nectr
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Nectr
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Nectr
Complaint Policy
https://nectr.com.au/complaints-handling-policy/
Details missing. Help fill in the gaps.
Common issues related to
Nectr
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Nectr
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
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