I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jan
Verified
Powershop
partners with Ajust
Powershop Complaints
The best way to resolve complaints with Powershop
Powershop launched in Australia in 2012, providing consumers with an app to track their energy usage. As an authorised electricity retailer under the National Energy Retail Law, Powershop's consumer practices are influenced by the provisions of the legislation. 406 complaints were made in 2021-22, according to the AER.
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Have a complaint? Click below to resolve your issue with Powershop
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Powershop
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Billing delay
Closed
12/3/2024
Sent
30/1/2024
Billing delay
Jan
•
January 30, 2024
No bill received
Outcome Sought
Apology
Compensation
Other
Energy
Connection / Supply
Closed
24/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ronald
Connection / Supply
Ronald
•
August 9, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Powershop
To Listen
Live Campaign
Do you manage complaints for
Powershop
?
Energy
Billing delay
Closed
12/3/2024
Sent
30/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jan
Jan
•
January 30, 2024
Customer complains about delays in billing and lack of information regarding usage and costs in powershop app.
My wife and myself decided to install a Solar System to reduce energy costs in the long term. On advice from our installer and friends we chose Powershop as the best pricing option in both usage and feed-in. We signed up with Powershop on the 28th September 2023.
We installed our solar system on 6th November and unable to use the solar system until the smart meter was installed which was completed on the 23rd November.
Powershop were notified and we were informed that it could take up to 20 days to transfer billing information. We were issued a bill for the November period with payment due on the 20th December but it was put on hold on the 18th December.
To date we have not received a bill or statement and informed that this was due to the requirement to change from a fixed rate to Flexible Time of Use Rate, well over the time period originally stated.
I have spoken to neighbors and other customers, and they have never experienced such delays. Smart meters and Time of Use Rates have been around for a long time.
The Powershop App clearly displays the usage and feed-in amounts and costs but only displays a usage cost and amount owing in the overall balance. Is this normal in the industry. Your help in resolving this issue and us understanding it would be greatly appreciated. Regards Don and Jan Burns.
Energy
Connection / Supply
Closed
24/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ronald
Ronald
•
August 9, 2023
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Billing delay
Closed
12/3/2024
Sent
30/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jan
Billing delay
Jan
•
January 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Connection / Supply
Closed
24/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ronald
Connection / Supply
Ronald
•
August 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Powershop
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Powershop
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Powershop
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Powershop
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Powershop
Post
C/- Contact Centre Manager
Powershop
PO Box 1639
Melbourne VIC 3001
Details missing. Help fill in the gaps.
Common issues related to
Powershop
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Businesses like
Powershop
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
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