Qantas Money

Complaints

Customer seeks refund of $100 and apology from qantas money for delayed release of deposit, poor customer service, and inconvenience.

Customer unable to use qantas money card for transactions over $200 after resetting pin, seeking resolution for pin issue.

Complaint about fraudulent transaction, seeking $1401.58 and apology from qantas money.

On the 23rd of October 2023 I was in Japan and a B&B held a security deposit of 50,000 Yen for 7 days and then released. Qantas money has held this money as a pending transaction and won't give me my money back until 22/11/23. I needed that money to pay for another accomodation, and had to borrow money to pay for it.

27th of Sept I have applied for a balance transfer credit card to close my Bank of Melbourne credit card. 28th of Sept the card of approved and waiting for the card to arrive my home address. It never turned up, I tried to call them 4 times until 13th of Oct. The second card arrived 16th of Oct and immediately active it. 17th of Oct 11Am they send me a message "Dear Customer, Before we can complete your balance transfer, we need you to confirm the full account number or card number you are transferring your balance from, as well as the organisation's biller code. Please call us on 1300 992 700 anytime, 24 hours a day, 7 days a week, so we can complete the balance transfer for you. The Qantas Money Team " I call them immediately about the balance transfer they were saying it's a normal process. I never heard from any other major banks. Also their phone verification process is a joke, it out of 5 times it only work 2 or 3 times. Nothing happens until 20th, I tried to call their call center and ask him about the status, the guy who talk to me said they are working on it, ask I request him to escalate this as an issue, he simple said my manage also said the same thing as I told you earlier and during the conversation line was disconnected. Today 23rd 4.46PM nothing happens and no balance transfer initiated, It's a huge dis-appointment for me. The team never treated as a valued customer They breach the SLA as a service provider. I am looking forward the resolution from this and I will add this experience in the product review and the website I chose this financial body for my balance transfer.

Customer frustrated with Qantas Money's phone support, unable to resolve issue despite providing requested information and lacking an email contact.

Customer requests to freeze interest and reduce payments due to financial difficulties.