I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Irene
Verified
Afterpay
partners with Ajust
Afterpay Complaints
The best way to resolve complaints with Afterpay
Afterpay is a buy now pay later service offering an alternative payment method to consumers. The buy now pay later (BNPL) industry is under scrutiny given the lack of regulation for this payment type. In a recent submission to treasury, Afterpay advised that 0.24% of active customers had made a complaint in the previous period and 99% of those were resolved.
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Have a complaint? Click below to resolve your issue with Afterpay
Have a complaint? Click below to resolve your issue with Afterpay
Ajust is putting pressuring on
Afterpay
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Late fee
Unresolved
Sent
16/7/2024
Late fee
Irene
•
July 16, 2024
Not received goods
Outcome Sought
Apology
Compensation
Other
Banking
Unauthorized account opening
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meleseini Lavelua
Unauthorized account opening
Meleseini Lavelua
•
July 16, 2024
Unable to open account
Outcome Sought
Apology
Compensation
Other
Pin number not working
Unresolved
Sent
14/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Pin number not working
Carolyn
•
July 14, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Banking
Lost upfront payment access
Unresolved
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kirsty
Lost upfront payment access
Kirsty
•
July 13, 2024
Unable to make upfront payments
Outcome Sought
Apology
Compensation
Other
Account frozen
Closed
19/7/2024
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Account frozen
Michelle
•
July 11, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect charges
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Incorrect charges
Annette
•
July 10, 2024
Confusion and frustration
Outcome Sought
Apology
Compensation
Other
Banking
Payment taken after refund
Closed
16/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sheela
Payment taken after refund
Sheela
•
July 8, 2024
Full payment taken from account
Outcome Sought
Apology
Compensation
Other
Banking
Account blocked
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Account blocked
Peter
•
July 8, 2024
Unable to use account
Outcome Sought
Apology
Compensation
Other
Banking
Return policy
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Return policy
Christine
•
July 5, 2024
Customer has a phone they don't need
Outcome Sought
Apology
Compensation
Other
Banking
Payment freeze
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ROSEMARY
Payment freeze
ROSEMARY
•
July 4, 2024
Unable to use afterpay
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Afterpay
To Listen
Live Campaign
Do you manage complaints for
Afterpay
?
Banking
Late fee
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Irene
Irene
•
July 16, 2024
Customer is upset about receiving a late fee message despite paying on time and not receiving goods. seeking apology and resolution from afterpay.
I had a message reminder to pay temu to avoid late fee which I did and also not happy as still have not received goods.
I do not appreciate getting a message next day saying I have incurred a late fee.
Order 510918579
Banking
Unauthorized account opening
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meleseini Lavelua
Meleseini Lavelua
•
July 16, 2024
Customer seeks account deletion from afterpay due to unauthorized account opening with their name, preventing them from registering a new account.
Hi
Someone tried to open an account with my name and I had no idea. They were unsuccessful but now I can’t open afterpay account as apparently I already have a registered account.
I need this account to be deleted as I’ve never opened an account, so that I can register an afterpay account.
Looking forward to hearing from you
Kind regards
Meleseini Lavelua Sefesi
Pin number not working
Unresolved
Sent
14/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Carolyn
•
July 14, 2024
Customer unable to use afterpay in store due to pin number issue, seeking resolution from afterpay.
Everything I try to use afterpay in a store I am asked to enter a pin number. It's the pin number I have registered with afterpay and it doesn't work. This happens every time and afterpay have never been able give me a reason why.
Banking
Lost upfront payment access
Unresolved
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kirsty
Kirsty
•
July 13, 2024
Customer lost no upfront payment access on afterpay account, wants it restored. bank issue caused late payment.
I have had Afterpay for years now and all of a sudden i have lost my no upfront payment access I haven't missed no payments and haven't applied for hardship either everything was going good until Wednesday
The only thing I can think of is I had payments due last Tuesday and my bank was down so I couldn't pay until 8.00pm that night
Account frozen
Closed
19/7/2024
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
July 11, 2024
Customer's payments were disputed, account frozen. despite providing documentation, account remains frozen. seeking immediate resolution and account unfreezing.
Payments were disputed and my account frozen. We have since forwarded documentation from the bank advising the dispute has been rescinded and Afterpay has received all monies. My account is still frozen, nobody is responding to my emails or chat.
This matter is going around in circles and as a long standing member of Afterpay with no bad payment history I would like this matter resolved immediately and my account unfrozen
Banking
Incorrect charges
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Annette
•
July 10, 2024
Customer is experiencing discrepancies in their afterpay balance after paying what was due, feeling overcharged and seeking resolution.
Keep getting, different outcomes in my balance, I paid what was due . Now a different balance. Something is not right. I feel I am being charged,when it is already paid . Fix this. A CJones
Banking
Payment taken after refund
Closed
16/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sheela
Sheela
•
July 8, 2024
Customer seeking refund from afterpay for overcharged payment on refunded item from david jones order #499044601.
Dear Sir/Madam,
I hope my email finds you well.
My item had been refunded but After pay took the full payment from my account.
I would really appreciate if you could please solve that issue and refund my money back.
Online order number from David jones
#499044601
Kind regards
Sheela Khoram
Banking
Account blocked
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
July 8, 2024
Customer's account was blocked by afterpay for late payment, while others were not. seeking resolution and apology for perceived discrimination.
Thay have blocked my account because i was late in paying other people have payed late and still have accsess to there acount like my wife was late paying and she can still use afterpay discrimination against me
Banking
Return policy
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Christine
•
July 5, 2024
Customer purchased a phone with afterpay, store policy does not allow returns, seeking resolution
I purchased a optos mobile phone at Drake's foodland tapleys hill road S.A. on my after pay I have a receipt I didn't open took it in today bought yesterday their policy is not to return now I have a phone I don't need but every where else I use it they do return why is this?
Banking
Payment freeze
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ROSEMARY
ROSEMARY
•
July 4, 2024
Customer seeking to remove freeze on afterpay account after making payments last night.
I have made payments last night of my afterpay can you please remove the freeze of my afterpay by tonight
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Account frozen
Closed
19/7/2024
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Account frozen
Michelle
•
July 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Payment taken after refund
Closed
16/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sheela
Payment taken after refund
Sheela
•
July 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Payment
Closed
18/7/2024
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Payment
Douglas
•
July 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Card cancellation
Closed
8/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rijmatie
Card cancellation
Rijmatie
•
July 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Refund not received
Closed
27/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Qizhe
Refund not received
Qizhe
•
June 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account creation problem
Closed
30/6/2024
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hesh
Account creation problem
Hesh
•
June 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Order not removed from schedule
Closed
13/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Order not removed from schedule
Karen
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Payment not processed
Closed
20/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Payment not processed
David
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Cancellation payment
Closed
7/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Cancellation payment
Melissa
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Charged fee without knowledge
Closed
25/6/2024
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Charged fee without knowledge
Christine
•
May 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Afterpay
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Afterpay
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Afterpay
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Afterpay
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Afterpay
Phone
Details missing. Help fill in the gaps.
Online
https://help.afterpay.com/hc/en-au/articles/360000839723-Make-a-complaint-about-Afterpay
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://www.afterpay.com/en-AU/complaints-policy
Details missing. Help fill in the gaps.
Common issues related to
Afterpay
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Afterpay
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
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