I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Verified
Afterpay
partners with Ajust
Afterpay Complaints
The best way to resolve complaints with Afterpay
Afterpay is a buy now pay later service offering an alternative payment method to consumers. The buy now pay later (BNPL) industry is under scrutiny given the lack of regulation for this payment type. In a recent submission to treasury, Afterpay advised that 0.24% of active customers had made a complaint in the previous period and 99% of those were resolved.
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Have a complaint? Click below to resolve your issue with Afterpay
Have a complaint? Click below to resolve your issue with Afterpay
Ajust is putting pressuring on
Afterpay
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Pin number not working
Unresolved
Sent
14/7/2024
Pin number not working
Carolyn
•
July 14, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
No return label received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
No return label received
Linda
•
Unable to resolve payment issues
Outcome Sought
Apology
Compensation
Other
Stolen money from account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vickie
Stolen money from account
Vickie
•
Loss of $650
Outcome Sought
Apology
Compensation
Other
Remove bank card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denisha
Remove bank card
Denisha
•
Account management inconvenience
Outcome Sought
Apology
Compensation
Other
Account freezing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jamie
Account freezing
Jamie
•
Delays in accessing account
Outcome Sought
Apology
Compensation
Other
Order declined
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reuben
Order declined
Reuben
•
Feeling robbed and confused
Outcome Sought
Apology
Compensation
Other
No live customer support
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lenora
No live customer support
Lenora
•
Frustration and inability to resolve issues
Outcome Sought
Apology
Compensation
Other
Loss of no pay upfront feature
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janice
Loss of no pay upfront feature
Janice
•
Unable to use account effectively
Outcome Sought
Apology
Compensation
Other
Refund issue with Afterpay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
America
Refund issue with Afterpay
America
•
Still being charged for order
Outcome Sought
Apology
Compensation
Other
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gracie
Rude customer service
Gracie
•
Unable to use service
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Afterpay
To Listen
Live Campaign
Do you manage complaints for
Afterpay
?
Pin number not working
Unresolved
Sent
14/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Carolyn
•
July 14, 2024
Customer unable to use afterpay in store due to pin number issue, seeking resolution from afterpay.
No return label received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Linda
•
Customer complains about defective product, lack of response from Afterpay, and unresolved payment issues.
Stolen money from account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vickie
Vickie
•
Customer seeks $650 and an apology after being charged by Afterpay while attempting to set up the app.
Remove bank card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denisha
Denisha
•
Customer wants to remove a bank card from their Afterpay account and is seeking assistance.
Account freezing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jamie
Jamie
•
Customer's Afterpay account frequently freezes, causing delays in unfreezing. They seek a contact number for faster resolution.
Order declined
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reuben
Reuben
•
Customer seeks $110 and an apology from Afterpay due to a declined order and inadequate refund for baby milk.
No live customer support
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lenora
Lenora
•
Customer frustrated with Afterpay's lack of live support, poor app functionality, and difficulty obtaining refund information.
Loss of no pay upfront feature
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janice
Janice
•
Customer upset about losing no pay upfront feature due to alleged financial hardship request and declined payments, insists all payments were made on time.
Refund issue with Afterpay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
America
America
•
Customer wants Afterpay to stop charging for a returned item.
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gracie
Gracie
•
Customer Graziella complains about rude service, account cancellation, and seeks resolution and an apology from Afterpay.
The best way to resolve an issue with
Afterpay
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Afterpay
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Afterpay
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Afterpay
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Afterpay
Phone
Details missing. Help fill in the gaps.
Online
https://help.afterpay.com/hc/en-au/articles/360000839723-Make-a-complaint-about-Afterpay
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://www.afterpay.com/en-AU/complaints-policy
Details missing. Help fill in the gaps.
Common issues related to
Afterpay
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Afterpay
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
ANZ
ANZ
ANZ
Beyond Bank Australia
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CBA
CBA
CBA
ME Bank
ME Bank
ME Bank