Verified
Afterpay
partners with Ajust

Afterpay
Complaints

The best way to resolve complaints with
Afterpay

Afterpay is a buy now pay later service offering an alternative payment method to consumers. The buy now pay later (BNPL) industry is under scrutiny given the lack of regulation for this payment type. In a recent submission to treasury, Afterpay advised that 0.24% of active customers had made a complaint in the previous period and 99% of those were resolved.

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Afterpay

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Afterpay

Have a complaint? Click below to resolve your issue with
Afterpay

Ajust is putting pressuring on
Afterpay
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Pin number not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carolyn
Pin number not working

Carolyn

July 14, 2024

Inconvenience

Outcome Sought

Apology

Compensation

Other

Banking

Unauthorized subscription charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MILJAN
Unauthorized subscription charge

MILJAN

Lost money

Outcome Sought

Apology

Compensation

Other

Banking

I haven't received receipt for my first transaction or my third,i paid these out,owe no $ but don't know where my goods are coming .Unsatisfactory dealt with thankyou,pls fix the issue and send the details that i need.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Daniel
I haven't received receipt for my first transaction or my third,i paid these out,owe no $ but don't know where my goods are coming .Unsatisfactory dealt with thankyou,pls fix the issue and send the details that i need.

Daniel

I have no idea where or who my goods are coming from

Outcome Sought

Apology

Compensation

Other

Banking

Return policy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carly
Return policy

Carly

Forced to pay for postage

Outcome Sought

Apology

Compensation

Other

Non-delivery of orders

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Musu
Non-delivery of orders

Musu

Has not received orders, still paying

Outcome Sought

Apology

Compensation

Other

Payment not reflected correctly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Denise
Payment not reflected correctly

Denise

Low spending limit

Outcome Sought

Apology

Compensation

Other

Account approval issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sylvia
Account approval issue

Sylvia

Confusion and frustration

Outcome Sought

Apology

Compensation

Other

Unclear merchant charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lube
Unclear merchant charge

Lube

Confusion about payment source

Outcome Sought

Apology

Compensation

Other

Can't log in to account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ashleigh
Can't log in to account

Ashleigh

Unable to access account

Outcome Sought

Apology

Compensation

Other

Payment deadline issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Payment deadline issue

John

Confusion about payment terms

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Afterpay

To Listen

Live Campaign
Do you manage complaints for
Afterpay
?

Pin number not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carolyn

Carolyn

July 14, 2024

Customer unable to use afterpay in store due to pin number issue, seeking resolution from afterpay.
Banking

Unauthorized subscription charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
MILJAN

MILJAN

Customer is complaining about unauthorized charges by kogan through afterpay, seeking legal action against afterpay for lack of privacy protection.
Banking

I haven't received receipt for my first transaction or my third,i paid these out,owe no $ but don't know where my goods are coming .Unsatisfactory dealt with thankyou,pls fix the issue and send the details that i need.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Daniel

Daniel

Customer requesting login update after email change.
Banking

Return policy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carly

Carly

Customer upset with city beach for not allowing in-store return of online purchase made with afterpay, blames afterpay for additional costs and poor customer service.

Non-delivery of orders

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Musu

Musu

Customer seeking refund from afterpay for undelivered aliexpress order of human hair, falsely marked as received.

Payment not reflected correctly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Denise

Denise

Customer upset about afterpay lowering spending limit despite paying on time, seeking increase and apology.

Account approval issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sylvia

Sylvia

Customer seeks clarification and an apology from Afterpay regarding account approval denial due to unclear historical account history.

Unclear merchant charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lube

Lube

Customer is unsure about a transaction and requests follow-up.

Can't log in to account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ashleigh

Ashleigh

Customer cannot log into their account due to a missing phone number.

Payment deadline issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

Customer complains about payment terms being shorter than agreed.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
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how to raise a complaint with

Afterpay

The best way to resolve an issue with 

Afterpay

Quick Solutions
Prepared by
Afterpay
WE SUGGEST

Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to

Afterpay

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Afterpay
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Afterpay
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Afterpay
Phone
Details missing. Help fill in the gaps.
Post
GPO BOX 2269, Melbourne, VIC 3001
Details missing. Help fill in the gaps.
Online
https://help.afterpay.com/hc/en-au/articles/360000839723-Make-a-complaint-about-Afterpay
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://www.afterpay.com/en-AU/complaints-policy
Details missing. Help fill in the gaps.

Common issues related to

Afterpay

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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