Red Energy Complaints
The best way to resolve complaints with Red Energy
Red Energy is a big energy retailer, supplying electricity and gas in south-eastern Australia. Red Energy is the 4th largest supplier of residential electricity in NSW, after the big 3 energy retailers. So it’s not surprising that Red Energy also had the most complaints reported in 2021-22 outside the big 3 companies. Only a relatively small number of complaints to Red Energy progressed to the ombudsman.
Get heard by Red Energy
![Red Energy](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Have a complaint? Click below to resolve your issue with Red Energy
Have a complaint? Click below to resolve your issue with Red Energy
COMPLAINTS SENT THROUGH AJUST
Missed payment
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Kim
•
June 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
Billing overcharge
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Michael
•
June 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
Cost-effective plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Melinda
•
May 1, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
Cost-effective electricity plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Edward
•
April 30, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
Wrong information provided
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Susan
•
April 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
Power outage notification
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Meggy
•
February 14, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Ruth
•
February 2, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
Believe bill was never delivered.
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Linda and Richard
•
February 1, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
Missing rebate
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Jane
•
January 11, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Sharron
•
January 11, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Red Energy
To Listen
Missed payment
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Kim
•
June 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Billing overcharge
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Michael
•
June 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Cost-effective plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Melinda
•
May 1, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Cost-effective electricity plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Edward
•
April 30, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Wrong information provided
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Susan
•
April 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Power outage notification
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Meggy
•
February 14, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Ruth
•
February 2, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Believe bill was never delivered.
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Linda and Richard
•
February 1, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Missing rebate
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Jane
•
January 11, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Sharron
•
January 11, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
COMPLAINTS RESOLVED THROUGH AJUST
Billing overcharge
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Michael
•
June 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Cost-effective plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Melinda
•
May 1, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Cost-effective electricity plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Edward
•
April 30, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Power outage notification
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Meggy
•
February 14, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Ruth
•
February 2, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Believe bill was never delivered.
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Linda and Richard
•
February 1, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Missing rebate
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Jane
•
January 11, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Sharron
•
January 11, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Hard to pay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Joseph
•
January 5, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Estimated bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Geoff
•
December 16, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Red Energy
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Red Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Common issues related to
Red Energy
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)