I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dolma
Verified
Sumo
partners with Ajust
Sumo Complaints
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
High bill
Closed
6/1/2024
Sent
14/12/2023
High bill
Dolma
•
December 14, 2023
Financial burden
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Sumo
To Listen
Live Campaign
Do you manage complaints for
Sumo
?
Energy
High bill
Closed
6/1/2024
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dolma
Dolma
•
December 14, 2023
Complaint about high electricity bill, seeking $1101.94 compensation and apology from sumo.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
High bill
Closed
6/1/2024
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dolma
High bill
Dolma
•
December 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Sumo
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Sumo
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Sumo
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Sumo
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Sumo
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Sumo
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Sumo
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
1st Energy
1st Energy
1st Energy
AGL
AGL
AGL
Alinta Energy
Alinta Energy
Alinta Energy
EnergyAustralia
EnergyAustralia
EnergyAustralia