I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Verified
Woolworths Mobile
partners with Ajust
Woolworths Mobile Complaints
The best way to resolve complaints with Woolworths Mobile
Woolworths Mobile is part of Woolworths Group Limited, a major Australian retail company. The Complaints Handling Policy for Woolworths Mobile states that if an issue cannot be resolved immediately, they will work out a timeframe with consumers either on the initial phone call or within two working days. In most cases, issues are resolved within 15 working days.
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Have a complaint? Click below to resolve your issue with Woolworths Mobile
Ajust is putting pressuring on
Woolworths Mobile
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Banned from store unfairly
Unresolved
Sent
7/7/2024
Banned from store unfairly
Andrew
•
July 7, 2024
Mother traumatized, legal action
Outcome Sought
Apology
Compensation
Other
Telco
Recharge not solving data issue
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Recharge not solving data issue
Sue
•
June 27, 2024
Dissatisfied, out of pocket
Outcome Sought
Apology
Compensation
Other
Telco
Number termination
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erny
Number termination
Erny
•
June 20, 2024
Unable to recharge, linked with many things
Outcome Sought
Apology
Compensation
Other
Telco
Connectivity outage
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Connectivity outage
Paul
•
March 20, 2024
Unable to work or communicate
Outcome Sought
Apology
Compensation
Other
Telco
Not receiving promised discount
Unresolved
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christina
Not receiving promised discount
Christina
•
March 12, 2024
Customer has not received discount for months
Outcome Sought
Apology
Compensation
Other
Telco
Identity theft by ex-partner
Unresolved
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harley
Identity theft by ex-partner
Harley
•
March 8, 2024
Attempted credit fraud
Outcome Sought
Apology
Compensation
Other
Telco
Worse signals and no signal
Closed
8/3/2024
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Weichao
Worse signals and no signal
Weichao
•
February 16, 2024
Affects signal reception
Outcome Sought
Apology
Compensation
Other
Telco
Calls dropping out
Closed
4/3/2024
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurie
Calls dropping out
Laurie
•
February 4, 2024
Unable to have a conversation
Outcome Sought
Apology
Compensation
Other
Telco
No service
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alanna
No service
Alanna
•
January 8, 2024
Unable to call/text/receive
Outcome Sought
Apology
Compensation
Other
Telco
No signal
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matteo
No signal
Matteo
•
January 8, 2024
No signal in home
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Woolworths Mobile
To Listen
Live Campaign
Do you manage complaints for
Woolworths Mobile
?
Telco
Banned from store unfairly
Unresolved
Sent
7/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
July 7, 2024
Customer seeks apology from woolworths mobile after being banned from store and accused of being a child molestor, causing trauma to elderly mother.
Telco
Recharge not solving data issue
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Sue
•
June 27, 2024
Customer seeks $100 refund from woolworths mobile for mistaken recharges due to data issue, threatens accc escalation if not resolved.
Telco
Number termination
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erny
Erny
•
June 20, 2024
Complaint about woolworths mobile, seeking apology and retrieval of terminated number due to recharge issues.
Telco
Connectivity outage
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
March 20, 2024
Customer seeking refunds from woolworths mobile due to internet outage affecting daily work and living, requesting proper communication and compensation.
Telco
Not receiving promised discount
Unresolved
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christina
Christina
•
March 12, 2024
Customer seeking 10% discount on monthly shop from woolworths mobile, not received for months.
Telco
Identity theft by ex-partner
Unresolved
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harley
Harley
•
March 8, 2024
Customer reports identity theft issue with woolworths mobile, seeking removal of unauthorized credit inquiries from credit file.
Telco
Worse signals and no signal
Closed
8/3/2024
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Weichao
Weichao
•
February 16, 2024
Complaint about poor signal on 125gb 1-year flexible plan near brisbane airport.
Telco
Calls dropping out
Closed
4/3/2024
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurie
Laurie
•
February 4, 2024
Calls keep dropping out after 1-2 minutes.
Telco
No service
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alanna
Alanna
•
January 8, 2024
No phone service for 2 days, unable to call, text or receive calls, impacting business operations.
Telco
No signal
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matteo
Matteo
•
January 8, 2024
Customer is complaining about woolworths mobile's poor service, lack of signal, and unwanted changes to their phones. they are seeking a $510.00 refund and an apology.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Worse signals and no signal
Closed
8/3/2024
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Weichao
Worse signals and no signal
Weichao
•
February 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Calls dropping out
Closed
4/3/2024
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurie
Calls dropping out
Laurie
•
February 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Password reset
Closed
Sent
5/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Password reset
Geoffrey
•
January 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow / Low Quality
Closed
6/9/2023
Sent
7/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Slow / Low Quality
Jennifer
•
August 7, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow / Low Quality
Closed
14/7/2023
Sent
27/6/2023
Would not recommend Woolworths mobile
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Slow / Low Quality
Mark
•
June 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Woolworths Mobile
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Woolworths Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Woolworths Mobile
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Woolworths Mobile
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Woolworths Mobile
Complaint Policy
https://mobile.woolworths.com.au/support/chat
Details missing. Help fill in the gaps.
Common issues related to
Woolworths Mobile
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Woolworths Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
