I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Verified
1st Energy
partners with Ajust
1st Energy Complaints
The best way to resolve complaints with 1st Energy
1st Energy was founded in 2014 and according to their website, aspire to be a better alternative provider servicing energy customers in New South Wales, Queensland, Tasmania, South Australia, and Victoria. They provide customers with flexible plans and aim to deliver high value for money.
Get heard by 1st Energy
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Have a complaint? Click below to resolve your issue with 1st Energy
Have a complaint? Click below to resolve your issue with 1st Energy
Ajust is putting pressuring on
1st Energy
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Arrears threat
Unresolved
Sent
27/6/2024
Arrears threat
Donna
•
June 27, 2024
Threatening power cut
Outcome Sought
Apology
Compensation
Other
Energy
issue with 1st Energy
Closed
11/10/2023
Sent
9/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
issue with 1st Energy
Helen
•
October 9, 2023
Distressed that 1st thinks it ok to connect to another address that is not mine and still pursuing payment
Outcome Sought
Apology
Compensation
Other
Energy
Overcharging on bills
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
Overcharging on bills
Suzanne
•
Confusion and financial strain
Outcome Sought
Apology
Compensation
Other
Energy
Late payment fee waive
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Le
Late payment fee waive
Le
•
Late payment fee incurred
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
1st Energy
To Listen
Live Campaign
Do you manage complaints for
1st Energy
?
Energy
Arrears threat
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Donna
•
June 27, 2024
Customer complaint about arrears on business power account with 1st energy, seeking undefined and denied pay plan.
Energy
issue with 1st Energy
Closed
11/10/2023
Sent
9/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Helen
•
October 9, 2023
Energy
Overcharging on bills
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
Suzanne
•
Customer seeking refund and apology from 1st energy for overcharged amount, inconsistent billing, and threat of disconnection despite regular payments.
Energy
Late payment fee waive
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Le
Le
•
Customer seeks waiver of late payment fee and apology from 1st energy. bank account updates not reflected in direct debit payments, team blamed customer.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
issue with 1st Energy
Closed
11/10/2023
Sent
9/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
issue with 1st Energy
Helen
•
October 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
1st Energy
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
1st Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
1st Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
1st Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
1st Energy
Post
Customer Advocacy, 1st Energy Australia, PO Box 16029, Collins Street West, VIC 8007
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://1stenergy.com.au/wp-content/uploads/2023/03/1st-Energy-Complaint-Dispute-Resolution-Policy-April-2022.pdf
Details missing. Help fill in the gaps.
Common issues related to
1st Energy
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
1st Energy
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
AGL
AGL
AGL
Alinta Energy
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Alinta Energy
EnergyAustralia
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EnergyAustralia
Origin Energy
Origin Energy
Origin Energy