I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
1st Energy Complaints
The fastest way to resolve your 1st Energy complaint
1st Energy was founded in 2014 and according to their website, aspire to be a better alternative provider servicing energy customers in New South Wales, Queensland, Tasmania, South Australia, and Victoria. They provide customers with flexible plans and aim to deliver high value for money.
COMPLAINTS WE'VE TAKEN CARE OF
Energy
Arrears threat
Unresolved
Sent
27/6/2024
Arrears threat
Donna
•
June 27, 2024
Threatening power cut
Outcome Sought
Apology
Compensation
Other
Energy
issue with 1st Energy
Closed
11/10/2023
Sent
9/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
issue with 1st Energy
Helen
•
October 9, 2023
Distressed that 1st thinks it ok to connect to another address that is not mine and still pursuing payment
Outcome Sought
Apology
Compensation
Other
Energy
Late payment fee waive
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Le
Late payment fee waive
Le
•
Late payment fee incurred
Outcome Sought
Apology
Compensation
Other
Energy
Overcharging on bills
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
Overcharging on bills
Suzanne
•
Confusion and financial strain
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
1st Energy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
1st Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
1st Energy
We handle everything for you, results guaranteed.
How to contact
1st Energy
Post
Customer Advocacy, 1st Energy Australia, PO Box 16029, Collins Street West, VIC 8007
Details missing. Help fill in the gaps.
In person
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Email
Available for Ajust members.
Complaint Policy
https://1stenergy.com.au/wp-content/uploads/2023/03/1st-Energy-Complaint-Dispute-Resolution-Policy-April-2022.pdf
Details missing. Help fill in the gaps.
Common problems with
1st Energy
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
1st Energy
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
AGL
AGL
AGL
Alinta Energy
Alinta Energy
Alinta Energy
EnergyAustralia
EnergyAustralia
EnergyAustralia
Origin Energy
Origin Energy
Origin Energy