I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Verified
amaysim
partners with Ajust
amaysim Complaints
The best way to resolve complaints with amaysim
amaysim is the 4th largest mobile provider in Australia. amaysim was bought by Optus in 2021, but amaysim is still used as a standalone brand for providing mobile services to customers. amaysim customers should make complaints to amaysim, not Optus.
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Have a complaint? Click below to resolve your issue with amaysim
Have a complaint? Click below to resolve your issue with amaysim
Ajust is putting pressuring on
amaysim
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Network outage
Closed
18/1/2024
Sent
17/1/2024
Network outage
Mark
•
January 17, 2024
Job loss, inability to make calls and access services, difficulty in contacting others
Outcome Sought
Apology
Compensation
Other
Telco
Outage
Closed
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvette
Outage
Yvette
•
January 11, 2024
Bad reception for 5 months
Outcome Sought
Apology
Compensation
Other
Telco
Expiry date too short
Closed
29/12/2023
Sent
24/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Expiry date too short
James
•
December 24, 2023
Customer has limited time to use bonus data
Outcome Sought
Apology
Compensation
Other
Telco
Outage
Closed
21/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhys
Outage
Rhys
•
November 21, 2023
Disrupted ability to make and receive calls
Outcome Sought
Apology
Compensation
Other
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ysaline
Outage
Ysaline
•
November 17, 2023
Caused stress, difficulty coordinating with family
Outcome Sought
Apology
Compensation
Other
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
Smooth UI/UX. Easy to understand and quick to use. Helped with resolution much faster than I would have expected with a lot less effort needed from my end then I would have needed if trying without Ajust. Thank you!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Outage
Max
•
November 17, 2023
Unable to work from home
Outcome Sought
Apology
Compensation
Other
Telco
Phone outage
Closed
11/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tammy
Phone outage
Tammy
•
November 9, 2023
Couldn't make phone calls or use mobile data
Outcome Sought
Apology
Compensation
Other
Telco
No Service / Outage
Closed
1/2/2023
Sent
24/1/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
No Service / Outage
Elizabeth
•
January 24, 2023
Outcome Sought
Apology
Compensation
Other
Telco
No data connection
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daud
No data connection
Daud
•
Unable to use data
Outcome Sought
Apology
Compensation
Other
Out of credit
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Out of credit
John
•
Unable to send important messages
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
amaysim
To Listen
Live Campaign
Do you manage complaints for
amaysim
?
Telco
Network outage
Closed
18/1/2024
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
January 17, 2024
Customer seeks 3 months credit ($105) from amaysim due to a 12-hour network outage that impacted job interview, phone calls, and access to essential services.
Telco
Outage
Closed
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvette
Yvette
•
January 11, 2024
Complaint about optus outage, seeking $24 credit and apology from amaysim for 5 months of bad reception and unstable internet connection.
Telco
Expiry date too short
Closed
29/12/2023
Sent
24/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
December 24, 2023
Customer is complaining about the short expiry date of bonus data and requesting an extension until their plan expires.
Telco
Outage
Closed
21/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhys
Rhys
•
November 21, 2023
Customer is seeking monetary credit to account and an apology from amaysim due to a significant outage causing disruption.
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ysaline
Ysaline
•
November 17, 2023
Optus outage caused stress and inconvenience, seeking $40 compensation from amaysim.
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
Smooth UI/UX. Easy to understand and quick to use. Helped with resolution much faster than I would have expected with a lot less effort needed from my end then I would have needed if trying without Ajust. Thank you!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Max
•
November 17, 2023
Customer is seeking $30 compensation for being unable to work from home due to optus outage.
Telco
Phone outage
Closed
11/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tammy
Tammy
•
November 9, 2023
Complaint about phone outage with amaysim, seeking $30 compensation.
Telco
No Service / Outage
Closed
1/2/2023
Sent
24/1/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Elizabeth
•
January 24, 2023
Telco
No data connection
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daud
Daud
•
Customer complaint about not receiving mobile data for phone number 0478919391, requesting assistance from amaysim.
Out of credit
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer is unaware of being out of credit and requests assistance.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Network outage
Closed
18/1/2024
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Network outage
Mark
•
January 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Outage
Closed
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvette
Outage
Yvette
•
January 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Expiry date too short
Closed
29/12/2023
Sent
24/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Expiry date too short
James
•
December 24, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Outage
Closed
21/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhys
Outage
Rhys
•
November 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ysaline
Outage
Ysaline
•
November 17, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
Smooth UI/UX. Easy to understand and quick to use. Helped with resolution much faster than I would have expected with a lot less effort needed from my end then I would have needed if trying without Ajust. Thank you!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Outage
Max
•
November 17, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Phone outage
Closed
11/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tammy
Phone outage
Tammy
•
November 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
1/2/2023
Sent
24/1/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
No Service / Outage
Elizabeth
•
January 24, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
amaysim
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
amaysim
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
amaysim
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
amaysim
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
amaysim
Online
www.amaysim.com.au/help/contact/complaints/submit-complaint/
Details missing. Help fill in the gaps.
Common issues related to
amaysim
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
amaysim
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
