I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
amaysim Complaints
The fastest way to resolve your amaysim complaint
amaysim is the 4th largest mobile provider in Australia. amaysim was bought by Optus in 2021, but amaysim is still used as a standalone brand for providing mobile services to customers. amaysim customers should make complaints to amaysim, not Optus.
COMPLAINTS WE'VE TAKEN CARE OF
Telco
Network outage
Closed
18/1/2024
Sent
17/1/2024
Network outage
Mark
•
January 17, 2024
Job loss, inability to make calls and access services, difficulty in contacting others
Outcome Sought
Apology
Compensation
Other
Telco
Outage
Closed
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvette
Outage
Yvette
•
January 11, 2024
Bad reception for 5 months
Outcome Sought
Apology
Compensation
Other
Telco
Expiry date too short
Closed
29/12/2023
Sent
24/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Expiry date too short
James
•
December 24, 2023
Customer has limited time to use bonus data
Outcome Sought
Apology
Compensation
Other
Telco
Outage
Closed
21/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhys
Outage
Rhys
•
November 21, 2023
Disrupted ability to make and receive calls
Outcome Sought
Apology
Compensation
Other
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ysaline
Outage
Ysaline
•
November 17, 2023
Caused stress, difficulty coordinating with family
Outcome Sought
Apology
Compensation
Other
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
Smooth UI/UX. Easy to understand and quick to use. Helped with resolution much faster than I would have expected with a lot less effort needed from my end then I would have needed if trying without Ajust. Thank you!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Outage
Max
•
November 17, 2023
Unable to work from home
Outcome Sought
Apology
Compensation
Other
Telco
Phone outage
Closed
11/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tammy
Phone outage
Tammy
•
November 9, 2023
Couldn't make phone calls or use mobile data
Outcome Sought
Apology
Compensation
Other
Telco
No Service / Outage
Closed
1/2/2023
Sent
24/1/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
No Service / Outage
Elizabeth
•
January 24, 2023
Outcome Sought
Apology
Compensation
Other
Poor signal strength
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daphne
Poor signal strength
Daphne
•
Inability to operate printer
Outcome Sought
Apology
Compensation
Other
Network issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvette
Network issues
Yvette
•
Stress and inconvenience
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
amaysim
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
amaysim
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
amaysim
We handle everything for you, results guaranteed.
How to contact
amaysim
Online
www.amaysim.com.au/help/contact/complaints/submit-complaint/
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Common problems with
amaysim
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
amaysim
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
