I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
Verified
Coles Mobile
partners with Ajust
Coles Mobile Complaints
The best way to resolve complaints with Coles Mobile
Coles Mobile offers a range of mobile phone plans and devices to suit various needs. With a focus on affordability and convenience, customers can choose from prepaid or postpaid options. Coles Mobile operates on the Optus network, providing reliable coverage across Australia. While some customers have reported issues with customer service and network speed, others have found the plans to be cost-effective and suitable for their requirements.
Get heard by Coles Mobile
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Have a complaint? Click below to resolve your issue with Coles Mobile
Have a complaint? Click below to resolve your issue with Coles Mobile
Ajust is putting pressuring on
Coles Mobile
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Missed call service
Unresolved
Sent
14/2/2024
Missed call service
Tanya
•
February 14, 2024
Missing important calls
Outcome Sought
Apology
Compensation
Other
Telco
unable to recharge due to age restriction
Closed
20/9/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Renee
unable to recharge due to age restriction
Renee
•
September 19, 2023
customer will not use Coles for other prepaid
Outcome Sought
Apology
Compensation
Other
Delayed activation of SIM
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristen
Delayed activation of SIM
Kristen
•
Son unable to use phone
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Coles Mobile
To Listen
Live Campaign
Do you manage complaints for
Coles Mobile
?
Telco
Missed call service
Unresolved
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
Tanya
•
February 14, 2024
Cannot receive missed calls or voicemail after purchasing and activating coles sim, missing important calls.
Telco
unable to recharge due to age restriction
Closed
20/9/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Renee
Renee
•
September 19, 2023
Complaint about Coles Mobile's refusal to assign prepaid recharge to customer's son and provide a refund
Delayed activation of SIM
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristen
Kristen
•
Customer frustrated with slow SIM activation process and requests immediate generation of a new phone number for their son.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
unable to recharge due to age restriction
Closed
20/9/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Renee
unable to recharge due to age restriction
Renee
•
September 19, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Coles Mobile
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Coles Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Coles Mobile
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Coles Mobile
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Coles Mobile
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Coles Mobile
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Coles Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
