I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
Coles Mobile Complaints
The fastest way to resolve your Coles Mobile complaint
Coles Mobile offers a range of mobile phone plans and devices to suit various needs. With a focus on affordability and convenience, customers can choose from prepaid or postpaid options. Coles Mobile operates on the Optus network, providing reliable coverage across Australia. While some customers have reported issues with customer service and network speed, others have found the plans to be cost-effective and suitable for their requirements.
COMPLAINTS WE'VE TAKEN CARE OF
Telco
Missed call service
Unresolved
Sent
14/2/2024
Missed call service
Tanya
•
February 14, 2024
Missing important calls
Outcome Sought
Apology
Compensation
Other
Telco
unable to recharge due to age restriction
Closed
20/9/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Renee
unable to recharge due to age restriction
Renee
•
September 19, 2023
customer will not use Coles for other prepaid
Outcome Sought
Apology
Compensation
Other
Delayed activation of SIM
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristen
Delayed activation of SIM
Kristen
•
Son unable to use phone
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Coles Mobile
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Coles Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Coles Mobile
We handle everything for you, results guaranteed.
How to contact
Coles Mobile
Phone
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Post
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In person
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Email
Available for Ajust members.
Complaint Policy
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Common problems with
Coles Mobile
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Coles Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
