I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zarif Mahmud
Verified
EnergyAustralia
partners with Ajust
EnergyAustralia Complaints
The best way to resolve complaints with EnergyAustralia
EnergyAustralia is one of the biggest retailers of gas and electricity in Australia. There were over 18,000 complaints made to EnergyAustralia in 2021-22, a slight increase on the year before (according to reports from the regulator). EnergyAustralia also had the longest average call wait time of the big 3 retailers. EnergyAustralia consistently resolves complaints from Ajust.
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Have a complaint? Click below to resolve your issue with EnergyAustralia
Ajust is putting pressuring on
EnergyAustralia
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Wrong transaction
Closed
17/7/2024
Sent
8/7/2024
Wrong transaction
Zarif Mahmud
•
July 8, 2024
Charged $200 incorrectly
Outcome Sought
Apology
Compensation
Other
Energy
Refund delay
Closed
6/6/2024
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Refund delay
Russell
•
May 29, 2024
Waiting for refund
Outcome Sought
Apology
Compensation
Other
Energy
No rebate received
Unresolved
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maxwell
No rebate received
Maxwell
•
May 28, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Wrong energy plan
Closed
20/6/2024
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Wrong energy plan
Daniel
•
May 8, 2024
Still receiving bills under old plan
Outcome Sought
Apology
Compensation
Other
Energy
High bills
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
High bills
Andrea
•
April 29, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Expensive bill
Closed
29/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Swostika
Expensive bill
Swostika
•
April 25, 2024
Customer is worried and frustrated
Outcome Sought
Apology
Compensation
Other
Energy
Power disconnection
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Power disconnection
Graeme
•
April 15, 2024
Unable to move out and clean properly
Outcome Sought
Apology
Compensation
Other
Energy
Cost of living rebate
Closed
2/4/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Cost of living rebate
Mary
•
March 13, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Pension concession deduction
Unresolved
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Pension concession deduction
Craig
•
March 4, 2024
Received incorrect bill
Outcome Sought
Apology
Compensation
Other
Energy
Refund not received
Closed
29/2/2024
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adele
Refund not received
Adele
•
February 28, 2024
Continued billing
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
EnergyAustralia
To Listen
Live Campaign
Do you manage complaints for
EnergyAustralia
?
Energy
Wrong transaction
Closed
17/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zarif Mahmud
Zarif Mahmud
•
July 8, 2024
Customer received a $200 wrong transaction from energyaustralia and never used their service, seeking refund and apology.
Energy
Refund delay
Closed
6/6/2024
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Russell
•
May 29, 2024
Customer is in credit and waiting for a refund after moving to another supplier on 3/5/24.
Energy
No rebate received
Unresolved
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maxwell
Maxwell
•
May 28, 2024
Customer seeking resolution for missing solar rebate from energyaustralia for the last 2 quarters.
Energy
Wrong energy plan
Closed
20/6/2024
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Daniel
•
May 8, 2024
Energyaustralia failed to switch my energy plan as agreed, resulting in overcharged bills. requesting assessment of prior bills under correct plan.
Energy
High bills
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
Andrea
•
April 29, 2024
Residential customer receiving high electricity bills, seeking resolution from energyaustralia. spa checked, plan changed to flexi, usage still high.
Energy
Expensive bill
Closed
29/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Swostika
Swostika
•
April 25, 2024
Customer received unexpectedly high bill from energyaustralia, believes meter may be faulty. requesting meter check but frustrated with lack of response.
Energy
Power disconnection
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Graeme
•
April 15, 2024
Customer's power was disconnected early by energyaustralia, causing inconvenience and potential extra costs. seeking reimbursement for daily rent charges.
Energy
Cost of living rebate
Closed
2/4/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Mary
•
March 13, 2024
Customer seeking $1072 rebate from energyaustralia as entitled to cost of living rebate. requesting adjustments to accounts and threatening further action.
Energy
Pension concession deduction
Unresolved
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Craig
•
March 4, 2024
Gas account received without pension concession deduction, seeking discount and apology from energyaustralia.
Energy
Refund not received
Closed
29/2/2024
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adele
Adele
•
February 28, 2024
Customer terminated energyaustralia account, seeking refund. received partial refund but continues to receive new bills despite account closure.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Wrong transaction
Closed
17/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zarif Mahmud
Wrong transaction
Zarif Mahmud
•
July 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Refund delay
Closed
6/6/2024
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Refund delay
Russell
•
May 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Wrong energy plan
Closed
20/6/2024
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Wrong energy plan
Daniel
•
May 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Expensive bill
Closed
29/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Swostika
Expensive bill
Swostika
•
April 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Power disconnection
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Power disconnection
Graeme
•
April 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Cost of living rebate
Closed
2/4/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Cost of living rebate
Mary
•
March 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Refund not received
Closed
29/2/2024
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adele
Refund not received
Adele
•
February 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Incorrect billing
Closed
21/1/2024
Sent
4/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Incorrect billing
Carolyn
•
January 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Terrible customer service
Closed
7/1/2024
Sent
28/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Terrible customer service
Maria
•
December 28, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Not receiving statements
Closed
27/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Not receiving statements
Greg
•
November 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
EnergyAustralia
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
EnergyAustralia
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
EnergyAustralia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
EnergyAustralia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
EnergyAustralia
Online
www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback
Details missing. Help fill in the gaps.
Complaint Policy
www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback
Details missing. Help fill in the gaps.
Common issues related to
EnergyAustralia
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
EnergyAustralia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
1st Energy
1st Energy
1st Energy
AGL
AGL
AGL
Alinta Energy
Alinta Energy
Alinta Energy
Origin Energy
Origin Energy
Origin Energy