I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marianne
Verified
felix
partners with Ajust
felix Complaints
The best way to resolve complaints with felix
Felix Mobile offers a range of prepaid and postpaid mobile plans. The company has a 99% customer satisfaction rating and handles complaints quickly and efficiently.
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Have a complaint? Click below to resolve your issue with felix
Have a complaint? Click below to resolve your issue with felix
Ajust is putting pressuring on
felix
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Service disconnection
Closed
Sent
13/3/2024
Service disconnection
Marianne
•
March 13, 2024
Unable to reapply
Outcome Sought
Apology
Compensation
Other
Telco
Country not covered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iman
Country not covered
Iman
•
Inconvenience
Outcome Sought
Apology
Compensation
Other
Telco
No internet access
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
No internet access
Ian
•
Unable to use data or make calls at home
Outcome Sought
Apology
Compensation
Other
Incorrect billing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Incorrect billing
Nicholas
•
Service disruption and overcharge
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
felix
To Listen
Live Campaign
Do you manage complaints for
felix
?
Telco
Service disconnection
Closed
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marianne
Marianne
•
March 13, 2024
Customer unable to reapply for internet service from felix phones due to visa card fraud issue
Telco
Country not covered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iman
Iman
•
Customer seeking refund for international call and roaming not covering their country of stay, feels it is unfair and expects a respectful refund.
Telco
No internet access
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
Customer seeking refund from felix due to lack of internet access for 8 months, unable to make calls or send messages at home.
Incorrect billing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Nicholas
•
Customer seeks $40 and an apology from Felix due to billing issues and poor customer service.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Service disconnection
Closed
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marianne
Service disconnection
Marianne
•
March 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
felix
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
felix
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
felix
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
felix
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
felix
Complaint Policy
felixmobile.com.au/terms-policies/complaints-policy
Details missing. Help fill in the gaps.
Common issues related to
felix
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
felix
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
