I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Verified
Goodtel
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Goodtel Complaints
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Goodtel provides internet, phone, and mobile services to businesses and individuals in Australia. They are committed to providing customers with the best possible service.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Charged twice
Closed
12/1/2024
Sent
29/12/2023
Charged twice
Barbara
•
December 29, 2023
Owed $70
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Goodtel
To Listen
Live Campaign
Do you manage complaints for
Goodtel
?
Telco
Charged twice
Closed
12/1/2024
Sent
29/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Barbara
•
December 29, 2023
Customer is seeking a $70 refund from goodtel for a double charge. goodtel has failed to refund the money despite multiple promises.
I was charged twice, so Goodtel owes me $70. I have been trying to get a refund for 2 months now. First they said they would remove the charge from my bill but they did not. Then they said they would refund the money in 10 business days but they did not. Then when I called to complain again, they said they would refund the money in 10 business days but they did not. I called them again and they said someone would call me back but they did not. I dont understand wbhy this is so hard to do. If you cannot refund my money then i will have no choice but to cancel payment for my next bill.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Charged twice
Closed
12/1/2024
Sent
29/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Charged twice
Barbara
•
December 29, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Goodtel
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Goodtel
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Goodtel
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04
Fair and Free
Join our campaign to get
Goodtel
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Goodtel
Complaint Policy
https://www.goodtel.com.au/policies/complaint-handling-policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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