I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loc
Verified
Hoyts Cinema
partners with Ajust
Hoyts Cinema Complaints
The best way to resolve complaints with Hoyts Cinema
Hoyts Cinema is a popular Australian cinema chain, offering a wide range of movies for all ages. With multiple locations across the country, Hoyts provides a comfortable and modern movie-watching experience. Customers can enjoy state-of-the-art screens and sound systems, as well as a variety of food and drink options. Whilst some complaints may arise regarding ticket prices or crowded screenings, Hoyts remains a go-to destination for movie enthusiasts.
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Have a complaint? Click below to resolve your issue with Hoyts Cinema
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Hoyts Cinema
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Poor audio quality
Closed
Sent
2/4/2024
Poor audio quality
Loc
•
April 2, 2024
Terribly let down
Outcome Sought
Apology
Compensation
Other
Other
Wrong cinema session
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marissa
Wrong cinema session
Marissa
•
April 2, 2024
Distress to son with autism
Outcome Sought
Apology
Compensation
Other
Other
Refund not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Refund not received
Tamara
•
Paid $120 for tickets
Outcome Sought
Apology
Compensation
Other
Low volume
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vinit
Low volume
Vinit
•
Movie not enjoyable
Outcome Sought
Apology
Compensation
Other
Seats did not vibrate
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachael
Seats did not vibrate
Rachael
•
Did not receive expected experience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Hoyts Cinema
To Listen
Live Campaign
Do you manage complaints for
Hoyts Cinema
?
Other
Poor audio quality
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loc
Loc
•
April 2, 2024
Customer seeking refund for poor audio experience during movie at lux cinema, requesting an apology.
Other
Wrong cinema session
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marissa
Marissa
•
April 2, 2024
Customer seeks full refund and apology from hoyts cinema due to booking error causing distress to son with autism.
Other
Refund not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Tamara
•
Customer seeks refund for double charge on movie tickets, requests prompt resolution and explanation for delayed transactions.
Low volume
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vinit
Vinit
•
Customer complains about low sound levels in movies at Hoyts Blacktown, affecting enjoyment.
Seats did not vibrate
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachael
Rachael
•
Customer complained about non-functioning dbox seats at Hoyts Cinema, lack of staff assistance, and dissatisfaction with the prebooked experience.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Poor audio quality
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loc
Poor audio quality
Loc
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Wrong cinema session
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marissa
Wrong cinema session
Marissa
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Hoyts Cinema
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Hoyts Cinema
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Hoyts Cinema
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04
Fair and Free
Join our campaign to get
Hoyts Cinema
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Hoyts Cinema
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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