I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clive
Verified
Kayo
partners with Ajust
Kayo Complaints
The best way to resolve complaints with Kayo
Kayo is a popular Australian sports streaming service that offers live and on-demand coverage of various sports events. Users can access a wide range of sports content, including AFL, NRL, cricket, and more. Some common complaints about Kayo include occasional buffering issues, limited device compatibility, and the need for a stable internet connection.
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Have a complaint? Click below to resolve your issue with Kayo
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Close ups too long
Unresolved
Sent
29/3/2024
Close ups too long
Clive
•
March 29, 2024
Misses game action
Outcome Sought
Apology
Compensation
Other
Other
Multiple logins
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Multiple logins
Judith
•
February 15, 2024
Cannot watch together
Outcome Sought
Apology
Compensation
Other
Other
Poor quality and freezing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Poor quality and freezing
Graeme
•
Unable to watch content
Outcome Sought
Apology
Compensation
Other
Other
Freezing and poor vision
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Freezing and poor vision
Raymond
•
Unable to watch
Outcome Sought
Apology
Compensation
Other
Auto-renewal charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Auto-renewal charge
James
•
Charged $35 unexpectedly
Outcome Sought
Apology
Compensation
Other
Stream changes automatically
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Stream changes automatically
Michael
•
Ruins viewing experience
Outcome Sought
Apology
Compensation
Other
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reginald
Account hacked
Reginald
•
Unable to access account settings
Outcome Sought
Apology
Compensation
Other
Unable to cancel subscription
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Unable to cancel subscription
Trevor
•
Significant inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Kayo
To Listen
Live Campaign
Do you manage complaints for
Kayo
?
Other
Close ups too long
Unresolved
Sent
29/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clive
Clive
•
March 29, 2024
Customer unhappy with excessive close ups of coach and player faces during nrl games, wants more focus on game action.
Other
Multiple logins
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Judith
•
February 15, 2024
Issue with kayo not allowing two members of household to watch same program simultaneously.
Other
Poor quality and freezing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Graeme
•
Customer is unhappy with kayo sports service, experiencing freezing and poor quality. considering cancelling or seeking compensation for the issue.
Other
Freezing and poor vision
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
Customer experiencing buffering and poor vision while watching netball, requesting better performance and clearer picture.
Auto-renewal charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
Customer requests a $35 refund and an apology due to misunderstanding of trial and auto-renewal policy.
Stream changes automatically
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
Customer complains about Kayo app automatically switching streams, ruining playback of recorded games when live games start.
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reginald
Reginald
•
Customer's account was hacked, faced poor support, and feels unsafe with Kayo's security measures, threatening to escalate the issue.
Unable to cancel subscription
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Trevor
•
Customer frustrated with inability to cancel Kayo subscription after two months, requesting immediate resolution.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Multiple logins
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Multiple logins
Judith
•
February 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Kayo
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Kayo
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Kayo
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04
Fair and Free
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Kayo
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How to contact
Kayo
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Kayo
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