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Clive
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Kayo
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Kayo Complaints
The best way to resolve complaints with Kayo
Kayo is a popular Australian sports streaming service that offers live and on-demand coverage of various sports events. Users can access a wide range of sports content, including AFL, NRL, cricket, and more. Some common complaints about Kayo include occasional buffering issues, limited device compatibility, and the need for a stable internet connection.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Close ups too long
Unresolved
Sent
29/3/2024
Close ups too long
Clive
•
March 29, 2024
Misses game action
Outcome Sought
Apology
Compensation
Other
Other
Multiple logins
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Multiple logins
Judith
•
February 15, 2024
Cannot watch together
Outcome Sought
Apology
Compensation
Other
Other
Poor quality and freezing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Poor quality and freezing
Graeme
•
Unable to watch content
Outcome Sought
Apology
Compensation
Other
Other
Freezing and poor vision
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Freezing and poor vision
Raymond
•
Unable to watch
Outcome Sought
Apology
Compensation
Other
Auto-renewal charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Auto-renewal charge
James
•
Charged $35 unexpectedly
Outcome Sought
Apology
Compensation
Other
Stream changes automatically
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Stream changes automatically
Michael
•
Ruins viewing experience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Kayo
To Listen
Live Campaign
Do you manage complaints for
Kayo
?
Other
Close ups too long
Unresolved
Sent
29/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clive
Clive
•
March 29, 2024
Customer unhappy with excessive close ups of coach and player faces during nrl games, wants more focus on game action.
Live NRL misses the game action when close ups on player or coach faces stay on screen too long.
Other
Multiple logins
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Judith
•
February 15, 2024
Issue with kayo not allowing two members of household to watch same program simultaneously.
Why can’t two members of our household get onto Kayo at the same time to watch the same program?
Other
Poor quality and freezing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Graeme
•
Customer is unhappy with kayo sports service, experiencing freezing and poor quality. considering cancelling or seeking compensation for the issue.
What doesnt happened with kayo sports. I pay big money for this and it is the worst i have ever seen it. Cant watch anything, keeps freezing, quality is crap but there happy to take my money really considering getting rid or give me compensation. Absolute rubbish for what we pay
Other
Freezing and poor vision
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
Customer experiencing buffering and poor vision while watching netball, requesting better performance and clearer picture.
Often freezing poor vision have stop and reconnect often <br />this is the only way I can watch ssn netball otherwise I would opt out
Auto-renewal charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
Customer requests a $35 refund and an apology due to misunderstanding of trial and auto-renewal policy.
I believed I was signing up for a trial period and was unaware of the auto-renewal policy. I was charged $35. I am seeking a refund.
Stream changes automatically
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
Customer complains about Kayo app automatically switching streams, ruining playback of recorded games when live games start.
Hi,<br /><br />I’m really annoyed with the kayo app. <br /><br />It’s done this multiple times now including this weeks game of Hawthorne vs giants.<br /><br />What happens is we are watching the games after they have been played. Don’t want to see the score as we watch from the beginning.<br /><br />Playback happens fine. However we were up to the third quarter and the next game stream starts in this case st kilda vs Brisbane and the stream automatically changes to the next game and of course the the first thing it does is recap the last game so after watching for 1.5 hours its ruined.<br /><br />Somehow the current stream gets confused and changes.<br /><br />It always happens when the next game stream starts. <br /><br />I’m casting from the app on my iPhone to a chrome cast ultra on the tv<br /><br />I go to the kayo app select the game Hawthorne vs giants hit play then play from the start. All perfect for 1.5hours. Then as soon as the next games starts on live before this one finishes the stream just changes. Doesn’t stop playing or anything just all of a sudden we are watching the next game instead of the final quarter of our game. <br /><br />It always lines up perfectly with the next live stream that takes over the same spot on the home page of the app.<br /><br />It’s like we are streaming that spot identifier and not the game identifier so looks like a coding issue<br /><br />Thanks
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Multiple logins
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Multiple logins
Judith
•
February 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
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Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
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