I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Verified
Ticketek
partners with Ajust
Ticketek Complaints
The best way to resolve complaints with Ticketek
Ticketek is a leading ticketing platform in Australia, offering a wide range of tickets for various events such as concerts, sports matches, and live performances. Customers can purchase tickets online or through their mobile app. Some common complaints about Ticketek include long waiting times for customer service, high booking fees, and occasional technical issues with the website.
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Have a complaint? Click below to resolve your issue with Ticketek
Have a complaint? Click below to resolve your issue with Ticketek
Ajust is putting pressuring on
Ticketek
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Online booking system failure
Unresolved
Sent
Online booking system failure
John
•
Unable to secure accessible seating
Outcome Sought
Apology
Compensation
Other
Accounts hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brooke
Accounts hacked
Brooke
•
Disputed transactions and lost money
Outcome Sought
Apology
Compensation
Other
Scrolling issue on booking page
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Scrolling issue on booking page
Matthew
•
Unable to select and pay for seats
Outcome Sought
Apology
Compensation
Other
Incorrect transaction charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Incorrect transaction charge
Jennifer
•
Money taken without refund
Outcome Sought
Apology
Compensation
Other
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leah
Account hacked
Leah
•
Cannot access tickets
Outcome Sought
Apology
Compensation
Other
Refund request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexandra
Refund request
Alexandra
•
Ignored emails, health concerns
Outcome Sought
Apology
Compensation
Other
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terry
Account hacked
Terry
•
Unable to recover account
Outcome Sought
Apology
Compensation
Other
Refund for wrong tickets
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alecia
Refund for wrong tickets
Alecia
•
Financial distress due to double payment
Outcome Sought
Apology
Compensation
Other
Refund request rejected
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joel
Refund request rejected
Joel
•
Unable to attend game
Outcome Sought
Apology
Compensation
Other
Refund for ticket payment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Refund for ticket payment
Darren
•
Daughter may lose out
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Ticketek
To Listen
Live Campaign
Do you manage complaints for
Ticketek
?
Online booking system failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer faced issues with Ticketek's online booking system for accessible seating, resulting in purchasing inaccessible tickets despite needing wheelchair access.
Accounts hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brooke
Brooke
•
Customer's accounts were hacked, resulting in unauthorized ticket purchases. They seek a refund and face potential losses of $1228.
Scrolling issue on booking page
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Matthew
•
Customer frustrated with Ticketek's website scrolling issue during booking, preventing payment and leading to wasted time and dissatisfaction.
Incorrect transaction charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
Customer complains about an incorrect transaction by Ticketek and requests a refund for the illegitimate charge made on July 11, 2024.
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leah
Leah
•
Customer's account may be hacked, unable to reset password or access tickets, seeking resolution from Ticketek.
Refund request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexandra
Alexandra
•
Customer requests a full refund and apology from Ticketek due to event relocation and lack of response regarding health-related concerns.
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terry
Terry
•
Customer's account was hacked, tickets listed without authorization, email changed, seeking assistance and an apology from Ticketek for poor security.
Refund for wrong tickets
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alecia
Alecia
•
Customer seeks $230 refund and an apology for purchasing incorrect tickets due to app error.
Refund request rejected
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joel
Joel
•
Customer requests a $72.90 refund for tickets after a family emergency, despite paying for refundable tickets.
Refund for ticket payment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Darren
•
Darren Cook seeks assistance from Ticketek regarding unpaid ticket reimbursement from Mia Shannon-Brown for Coldplay tickets purchased on his card.
The best way to resolve an issue with
Ticketek
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Ticketek
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Ticketek
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Ticketek
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Ticketek
In person
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Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Ticketek
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Ticketek
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