Ticketek

Complaints

Tried buying general admission tickets to supercars at sydney but keep getting card blocked when i try to make a payment

Two payments have been incorrectly charged by Ticketek Web Sydney to my Visa credit card **** **** **** 2260 since my valid payment on 11-MAY-2024 of $43.70 for the AFL 'Big Freeze' match on 10-JUN-2024 at the MCG. I have made no ticket requests to Ticketek since the 11-MAY-2024 payment. There is a debit of $958.65 on 30-MAY-2024 and a debit of $387.95 on 13-JUN-2024 (snips below). Neither of these debits were authorised by me. It is a real concern that this could happen. Please reverse these payments and reimburse my Visa account for the total of $1,346.60 incorrectly charged asap. I tried your online complaint facility but it doesn't work if you can't cite particular tickets 'purchased'. Regards John white Customer ID 28681724

After your reported breach of accounts. I can advise you I am expressing unusual PayPal transfer requests. After looking at have I been pwned. I did a covered 10 breaches to my email address. Most prior to 2018. I closed any connection to those subscriptions. Now it is just yours. I believe my data has been breached to a bad actor knowing I have a PayPal account. Of course I decline the transfer. Needless to say. What are you doing about this data breach. I have now closed my PayPal account to stop this unsolicited requests.

Ticketek website has purchased tickets to an event at the correct location but the upgrade to the incorrect location. I would like the upgrade to reflect the correct location.

My account got hacked and my Ampol state of origin III tickets got sold on marketplace. I’m coming from Melbourne so I have flights, accommodation and car hire all booked

I bought tickets and then sold them on their website. Ticketek advised me my tickets were told and I would receive a refund in 10 days. It has been a month. Ticketek won't answer the phone or respond to the numerous tickets I put in. I did speak with one person from Ticketek but they only told me they would submit another ticket which did not happen because I did not receive an E-mail from Ticketek. I want to know where my money is from the tickets I resold on their website.

Hello I keep receiving a card blocked message from Ticketek when trying to effectivate my purchase. However the card is not blocked. I have had this issue and lost tickets timing because of it in the past. I need someone to unblock the card as soon as possible. I tried to fill out the form for this provided on the website but the form requests an event name and when I search it can't locate it even though I'm copying from the name of the event. Looks like a faulty form on their website because I can’t locate any of the events they list. I also tried to look for a phone number but it only has a recorded message to seek for help on the website.

I haven’t received the refund for a concert The Weeknd, Mon 27 Nov 23, Accor Stadium. Purchased on 5 Sep 23, which was postponed indefinitely on 3 Nov 23 and then later cancelled on 23 Apr 24. I have received the information that ticket refunds will occur automatically on the original purchase method in 30 business days from 23 Apr. I haven’t received any refunds yet and no information and the company makes it almost impossible to contact. I would like my refund to be processed immediately.

I purchased tickets for Faith No More - 3 x Gold Reserved Seating = $433.80 + $5.95 service and handling fee- total was $439.75. Concert was rescheduled to: Sat 19 Feb 2022 – Rod Laver Arena, Melbourne VIC 21st Dec 2021- I received an email from Ticketek advising that the Faith No more Australian Concerts had been cancelled and that a full refund would be provided. 26th June 2022- I raised an online request with Ticketek (Request number #1634664) who were uncontactable via phone advising that I had not yet received a refund for the "Faith No more Concert" 16th Aug 2022- I received a reply from Victoria, Customer Solutions advising "that an automatic refund was made to your original card on the purchase the tickets on February 9, 2022. The funds will appear on your statement" and I was also advised "If the account has been closed permanently you will need to contact your bank to ask them to arrange for the funds to be moved to your current account credit card" 11th Nov 2022- I replied to Ticketek advising the following: I have followed all the steps you outlined I should take in your email to locate my refund. The credit card in question was permanently closed about 4 yrs ago so I reached out to commonwealth bank staff branch members who followed up with various specialist teams- including "unclaimed money's account" etc etc. This process has taken all up over a month, with numerous follow up calls, and two visits to the branch. They have told me today that they have checked everywhere and that there was no refund to that credit card. CBA have advised the funds would have bounced back. I am writing AGAIN to request my refund. I do not want to waste any more time on this, as so far this is one of the worst customer experiences I have ever had. 19th June 2023- Finally they replied to my email more than 6 months later: "Can you please provide a letter from your bank advising the funds have bounced back and we will escalate to the finance team" 18/06/2024- I have contacted CBA again who have provided a credit card closure letter dated from that date of closure- 5th July 2019. As the CC was permanently closed with CBA in 2019- any refunds would have bounced back to the merchant. I have forwarded this letter to Ticketek requesting they escalate the matter ASAP. I have little faith this will be actioned in a reasonable time frame given their incredibly slow response times and complete lcak of initiative/responsibility to check from their end in the first place to see that the funds would have bounced back. I am incredibly frustrated after jumping through so many hoops for ticketek when they should just do the right thing and reconcile their accounts and locate my refund and give it back to me. I would like the refund of $439.75. to be paid into my NAB account: 083-202 71-048-8725 Regards, Aysha Aykut

Unable to speak face to face with Ticketek personnel. Ticketek website shows Newcastle office open from 9am Saturdays and the Broadmeadow office Saturday from 10am. But the are both NOT open. Total lies on website and misinformation. Not to mention treating Newcastle customers with distain.