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My complaint was closed by Ajust.
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Avelyn
Ticketek Complaints
The best way to resolve complaints with Ticketek
Ticketek is a leading ticketing platform in Australia, offering a wide range of tickets for various events such as concerts, sports matches, and live performances. Customers can purchase tickets online or through their mobile app. Some common complaints about Ticketek include long waiting times for customer service, high booking fees, and occasional technical issues with the website.
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COMPLAINTS SENT THROUGH AJUST
Group booking split
Closed
19/2/2025
Sent
12/2/2025
Group booking split
Avelyn
•
February 12, 2025
Significant inconvenience and financial burden
Outcome Sought
Apology
Compensation
Other
Account hacked and tickets sold
Closed
11/2/2025
Sent
31/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Will
Account hacked and tickets sold
Will
•
January 31, 2025
Significant distress and financial loss
Outcome Sought
Apology
Compensation
Other
Incorrect ticket section
Closed
8/2/2025
Sent
28/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gregory
Incorrect ticket section
Gregory
•
January 28, 2025
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Age restriction for event
Closed
28/1/2025
Sent
17/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meagan
Age restriction for event
Meagan
•
January 17, 2025
Significant disappointment for family
Outcome Sought
Apology
Compensation
Other
Refund request not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eliza
Refund request not processed
Eliza
•
Unable to attend son's birthday event
Outcome Sought
Apology
Compensation
Other
Seat relocation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Seat relocation
Lee
•
Diminished concert experience
Outcome Sought
Apology
Compensation
Other
Unable to attend event
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hayley
Unable to attend event
Hayley
•
Significant distress and financial impact
Outcome Sought
Apology
Compensation
Other
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sienna
Account hacked
Sienna
•
Unable to access concert tickets
Outcome Sought
Apology
Compensation
Other
Membership code exhausted
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne
Membership code exhausted
Joanne
•
Inability to book desired tickets
Outcome Sought
Apology
Compensation
Other
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ella
Account hacked
Ella
•
Unable to access tickets
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Ticketek
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Ticketek
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Ticketek
We handle everything for you, get started for free.
How to contact
Ticketek
Online
https://help.ticketek.com.au/hc/en-us/categories/360000150788-Contact
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In person
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Email
Available for Ajust members.
Complaint Policy
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Common issues related to
Ticketek
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GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Ticketek
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