I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Scott
Verified
Ticketek
partners with Ajust
Ticketek Complaints
The best way to resolve complaints with Ticketek
Ticketek is a leading ticketing platform in Australia, offering a wide range of tickets for various events such as concerts, sports matches, and live performances. Customers can purchase tickets online or through their mobile app. Some common complaints about Ticketek include long waiting times for customer service, high booking fees, and occasional technical issues with the website.
Get heard by Ticketek
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Ticketek
Have a complaint? Click below to resolve your issue with Ticketek
Ajust is putting pressuring on
Ticketek
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Card blocked during payment
Unresolved
Sent
10/7/2024
Card blocked during payment
Scott
•
July 10, 2024
Unable to purchase tickets
Outcome Sought
Apology
Compensation
Other
Incorrect payments charged
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Incorrect payments charged
John
•
July 8, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Other
Data breach
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophie
Data breach
Sophie
•
July 6, 2024
Unsolicited transfer requests
Outcome Sought
Apology
Compensation
Other
Other
Incorrect ticket upgrade
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Incorrect ticket upgrade
Anna
•
July 5, 2024
Upgrade to incorrect location
Outcome Sought
Apology
Compensation
Other
Other
Account hacked
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Account hacked
Tracy
•
July 4, 2024
Tickets sold on marketplace
Outcome Sought
Apology
Compensation
Other
Other
Refund not received
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Noah
Refund not received
Noah
•
June 20, 2024
No refund received after a month
Outcome Sought
Apology
Compensation
Other
Other
Card blocked message
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafael
Card blocked message
Rafael
•
June 19, 2024
Lost tickets timing
Outcome Sought
Apology
Compensation
Other
Other
Refund not received
Closed
24/6/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafael
Refund not received
Rafael
•
June 18, 2024
No refund received, difficult to contact
Outcome Sought
Apology
Compensation
Other
Other
Refund not received
Closed
18/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aysha
Refund not received
Aysha
•
June 18, 2024
Customer frustrated after multiple attempts
Outcome Sought
Apology
Compensation
Other
Other
Misinformation about office hours
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Britte
Misinformation about office hours
Britte
•
June 15, 2024
Unable to speak with personnel
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Ticketek
To Listen
Live Campaign
Do you manage complaints for
Ticketek
?
Other
Card blocked during payment
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Scott
Scott
•
July 10, 2024
Customer unable to purchase tickets due to card being blocked, requesting resolution
Incorrect payments charged
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
July 8, 2024
Customer seeks reimbursement of $1,346.60 from ticketek for unauthorized charges on visa credit card after valid payment.
Other
Data breach
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophie
Sophie
•
July 6, 2024
Customer reports data breach and unauthorized paypal transfer requests, seeking resolution and apology from ticketek.
Other
Incorrect ticket upgrade
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Anna
•
July 5, 2024
Customer purchased tickets at correct location but upgrade was to incorrect location. requesting upgrade to reflect correct location from ticketek.
Other
Account hacked
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Tracy
•
July 4, 2024
Tickets sold due to account hack, requesting assistance with travel arrangements.
Other
Refund not received
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Noah
Noah
•
June 20, 2024
Customer seeking refund for resold tickets from ticketek, experiencing delays and lack of response despite multiple attempts to contact.
Other
Card blocked message
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafael
Rafael
•
June 19, 2024
Customer experiencing card blocked message from ticketek, unable to unblock card online, faulty form, no phone support available.
Other
Refund not received
Closed
24/6/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafael
Rafael
•
June 18, 2024
Customer seeking refund for postponed and cancelled concert, experiencing delays and lack of communication from ticketek.
Other
Refund not received
Closed
18/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aysha
Aysha
•
June 18, 2024
Customer seeks refund of $439.75 from ticketek for cancelled faith no more concert, faced delays and issues with refund process.
Other
Misinformation about office hours
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Britte
Britte
•
June 15, 2024
Customer upset about inability to speak with ticketek personnel and incorrect office hours listed on website, seeking apology.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Account hacked
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Account hacked
Tracy
•
July 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund not received
Closed
24/6/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafael
Refund not received
Rafael
•
June 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund not received
Closed
18/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aysha
Refund not received
Aysha
•
June 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund not received
Closed
24/6/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Refund not received
Paul
•
June 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Payment delay
Closed
25/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Niamh
Payment delay
Niamh
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund not received
Closed
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabrielle
Refund not received
Gabrielle
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Payment not received
Closed
20/6/2024
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Taylor
Payment not received
Taylor
•
May 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund not received
Closed
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Selina
Refund not received
Selina
•
May 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Ticket not received
Closed
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Giulia
Ticket not received
Giulia
•
May 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Payment not received
Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Georgia
Payment not received
Georgia
•
May 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Ticketek
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Ticketek
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Ticketek
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Ticketek
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Ticketek
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Ticketek
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Ticketek
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
Cricket Australia
Cricket Australia
Cricket Australia
Europcar
Europcar
Europcar
Westmead Hospital
Westmead Hospital
Westmead Hospital
Yarra Trams
Yarra Trams
Yarra Trams