I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Scott
Verified
Ticketek
partners with Ajust
Ticketek Complaints
The best way to resolve complaints with Ticketek
Ticketek is a leading ticketing platform in Australia, offering a wide range of tickets for various events such as concerts, sports matches, and live performances. Customers can purchase tickets online or through their mobile app. Some common complaints about Ticketek include long waiting times for customer service, high booking fees, and occasional technical issues with the website.
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Have a complaint? Click below to resolve your issue with Ticketek
Ajust is putting pressuring on
Ticketek
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Card blocked during payment
Unresolved
Sent
10/7/2024
Card blocked during payment
Scott
•
July 10, 2024
Unable to purchase tickets
Outcome Sought
Apology
Compensation
Other
Incorrect payments charged
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Incorrect payments charged
John
•
July 8, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Other
Data breach
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophie
Data breach
Sophie
•
July 6, 2024
Unsolicited transfer requests
Outcome Sought
Apology
Compensation
Other
Other
Incorrect ticket upgrade
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Incorrect ticket upgrade
Anna
•
July 5, 2024
Upgrade to incorrect location
Outcome Sought
Apology
Compensation
Other
Other
Account hacked
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Account hacked
Tracy
•
July 4, 2024
Tickets sold on marketplace
Outcome Sought
Apology
Compensation
Other
Other
Refund for afl event
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joel
Refund for afl event
Joel
•
Paid over $600, no response
Outcome Sought
Apology
Compensation
Other
Missing tickets for performance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hilary
Missing tickets for performance
Hilary
•
Ruined birthday celebration
Outcome Sought
Apology
Compensation
Other
App won't open
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
App won't open
Kylie
•
Cannot access or share tickets
Outcome Sought
Apology
Compensation
Other
Ticket codes not working
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Ticket codes not working
Fiona
•
Lost $400 and frustration
Outcome Sought
Apology
Compensation
Other
Online booking system failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Online booking system failure
John
•
Unable to secure accessible seating
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Ticketek
To Listen
Live Campaign
Do you manage complaints for
Ticketek
?
Other
Card blocked during payment
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Scott
Scott
•
July 10, 2024
Customer unable to purchase tickets due to card being blocked, requesting resolution
Incorrect payments charged
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
July 8, 2024
Customer seeks reimbursement of $1,346.60 from ticketek for unauthorized charges on visa credit card after valid payment.
Other
Data breach
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophie
Sophie
•
July 6, 2024
Customer reports data breach and unauthorized paypal transfer requests, seeking resolution and apology from ticketek.
Other
Incorrect ticket upgrade
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Anna
•
July 5, 2024
Customer purchased tickets at correct location but upgrade was to incorrect location. requesting upgrade to reflect correct location from ticketek.
Other
Account hacked
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Tracy
•
July 4, 2024
Tickets sold due to account hack, requesting assistance with travel arrangements.
Other
Refund for afl event
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joel
Joel
•
Customer seeks $600 and apology from ticketek for not attending afl event in april 2024, unable to contact customer service.
Missing tickets for performance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hilary
Hilary
•
Customer seeks $106.58 refund and apology from Ticketek due to missing seats for Disney on Ice tickets, ruining a birthday celebration.
App won't open
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Kylie
•
Customer unable to access Ticketek Wallet despite multiple attempts; seeks resolution and apology for lack of support and response.
Ticket codes not working
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Fiona
•
Customer demands $400 and an apology from Ticketek due to faulty ticket codes and poor communication regarding a postponed concert.
Online booking system failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer faced issues with Ticketek's online booking system for accessible seating, resulting in purchasing inaccessible tickets despite needing wheelchair access.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Account hacked
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Account hacked
Tracy
•
July 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Ticketek
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Ticketek
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Ticketek
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04
Fair and Free
Join our campaign to get
Ticketek
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Ticketek
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Ticketek
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Ticketek
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