Wet'n'Wild Gold Coast

Complaints

I took my family to wet and wild on the 27/12/23 ..6 of us went at the expense of $755 my kids age 10 ,11,18 had been so excited about visiting your park ..on entering I noticed it was packed worse than I've ever seen before even to walk around .. my wife sat and waited for us to line up on the first ride it took 2 45 minutes my kids legs were sore as were mine they couldn't line up any longer after about 1 45 minutes they left back to there mum ..I also went with family who had been over from england I waited in line with them ...all I could here was people complaining saying this is shocking that they allow this many people In ..after this ride we went to the next one after I met up with my kids they hadn't gone on another ride as I was in line for so long they sat with there mum.we went to go on another ride and people were saying it's taking over 1 n half hours for this one my kids were devastated..how you let this happen in this heat is a health and safety issue we then cooled off in the pool that was packed ..not one sign up on any rides saying how long we had to wait ..my kids ended up going on the lazy river that took 30 minutes to get on ...we dicided to have some lunch we couldnt find one seat .people were sitting in garden beds. I was so angry as was my wife that my kids had there day ruined..with the credit crunch on ATM as a family we saved to come to your park and we have been left so let down ...we left after going on the lazy river as my kids had enough of queing and were feeling unwell with the heat ..I've been to your park in the past and have a great day ..as i said before$ 755 out of our family budget is massive for us ,and we felt there was zero value for money .hopefully this problem can be kindly resolved by you guys .is there any chance we can have a credit and visit your park again ? Regards Steve cassar

Hi l have just come back from Queensland and l brought a 3 day pass for me and my fiancé for Wet’n’Wild SeaWorld and dream world and getting there most of all the rides were closed and that’s what we go there for, it’s disgusting we save all year to go there as we are both 72 yrs old on a age pension and look forward to this so much, you need to do something about this as it’s not right for people, so tell me what are you going to do ok