I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mike
Verified
The Age
partners with Ajust
The Age Complaints
The best way to resolve complaints with The Age
The Age is a Melbourne-based newspaper known for its coverage of local and international news, politics, business, and sports. Some common complaints about The Age include issues with delivery, customer service, and biased reporting. Stay informed with The Age for all your news needs.
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Have a complaint? Click below to resolve your issue with The Age
Have a complaint? Click below to resolve your issue with The Age
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The Age
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
No response to emails
Unresolved
Sent
11/7/2024
No response to emails
Mike
•
July 11, 2024
Feeling ignored, unable to contribute
Outcome Sought
Apology
Compensation
Other
Other
Paper not delivered
Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Paper not delivered
Russell
•
May 13, 2024
No paper for 4 days
Outcome Sought
Apology
Compensation
Other
Other
Wet paper delivery
Unresolved
Sent
9/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brenda
Wet paper delivery
Brenda
•
April 9, 2024
Paper is almost completely wet
Outcome Sought
Apology
Compensation
Other
Unavailable article download
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JANET (JAN)
Unavailable article download
JANET (JAN)
•
Disrupts teaching preparations
Outcome Sought
Apology
Compensation
Other
Unauthorized use of photograph
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Coco
Unauthorized use of photograph
Coco
•
Distress and discomfort
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Age
To Listen
Live Campaign
Do you manage complaints for
The Age
?
No response to emails
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mike
Mike
•
July 11, 2024
Customer seeks formal complaints process and apology from the age for lack of response to emails and potential blacklisting.
Other
Paper not delivered
Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Russell
•
May 13, 2024
Customer has not received paper for multiple days, seeking refund if canceled, apology, and contact details for delivery contractor.
Other
Wet paper delivery
Unresolved
Sent
9/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brenda
Brenda
•
April 9, 2024
Customer complains about wet newspaper delivery left on footpath after rain, suggests going back to rolling for better protection.
Unavailable article download
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JANET (JAN)
JANET (JAN)
•
Customer frustrated with article download issues; requests return to previous download method for educational purposes.
Unauthorized use of photograph
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Coco
Coco
•
Customer outraged over unauthorized use of family photograph; demands immediate removal to respect privacy.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Paper not delivered
Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Paper not delivered
Russell
•
May 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
The Age
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
The Age
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
The Age
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
The Age
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
The Age
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
The Age
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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We take the effort out of making a complaint. It's fast, fair and free for consumers.
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The Age
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