I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nikki
Verified
Movie World
partners with Ajust
Movie World Complaints
The best way to resolve complaints with Movie World
Movie World is a popular theme park located on the Gold Coast in Queensland, Australia. It offers a range of thrilling rides, live shows, and attractions for visitors of all ages. Some common complaints about Movie World include long queues, high ticket prices, and limited parking spaces. However, it remains a top choice for entertainment enthusiasts seeking a fun-filled day out.
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Have a complaint? Click below to resolve your issue with Movie World
Have a complaint? Click below to resolve your issue with Movie World
Ajust is putting pressuring on
Movie World
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Long wait times, ride cancelled
Unresolved
Sent
10/7/2024
Long wait times, ride cancelled
Nikki
•
July 10, 2024
Missed out on rides, wasted time
Outcome Sought
Apology
Compensation
Other
Other
Rude employee behavior
Unresolved
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kushmita
Rude employee behavior
Kushmita
•
June 7, 2024
Rudely shouted at, delayed ride
Outcome Sought
Apology
Compensation
Other
Other
Maintenance of popular rides
Unresolved
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SIQI
Maintenance of popular rides
SIQI
•
May 17, 2024
Wasted money, did not get entertainment
Outcome Sought
Apology
Compensation
Other
Other
Poor treatment by security staff
Unresolved
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leo
Poor treatment by security staff
Leo
•
April 1, 2024
Feeling insulted and discriminated against
Outcome Sought
Apology
Compensation
Other
Other
Request accessibility information and advice on things to do at park - received no response
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Request accessibility information and advice on things to do at park - received no response
Tony
•
March 20, 2024
Veteran was not validated or responded to, Veteran was disregarded. When calling Movieworld the Veteran was given three conflicting answers by three staff and was fobbed off by being told to show up at the ticket counter.
Outcome Sought
Apology
Compensation
Other
Other
Ride closures
Unresolved
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaneesha
Ride closures
Kaneesha
•
February 29, 2024
Long waiting times, excitement dampened
Outcome Sought
Apology
Compensation
Other
Other
Closed rides
Unresolved
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caitlyn
Closed rides
Caitlyn
•
February 19, 2024
Reduced availability
Outcome Sought
Apology
Compensation
Other
Other
Adult rides closed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Adult rides closed
Kim
•
Disappointed, waste of money
Outcome Sought
Apology
Compensation
Other
Disability discrimination on rides
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Disability discrimination on rides
Lauren
•
Extreme embarrassment and hurt
Outcome Sought
Apology
Compensation
Other
Rides closed and long queues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Troy
Rides closed and long queues
Troy
•
Did not receive full value of ticket
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Movie World
To Listen
Live Campaign
Do you manage complaints for
Movie World
?
Long wait times, ride cancelled
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nikki
Nikki
•
July 10, 2024
Family waited 2.5 hours for a ride, missed out on others, and then ride was cancelled. requesting refund for tickets due to poor experience.
Other
Rude employee behavior
Unresolved
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kushmita
Kushmita
•
June 7, 2024
Customer experienced rude behavior from movie world employee at dc rivals hypercoaster, seeking apology and resolution for unnecessary shouting incident.
Other
Maintenance of popular rides
Unresolved
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SIQI
SIQI
•
May 17, 2024
Customer seeks partial refund from movie world due to multiple major rides being closed for maintenance, leading to disappointment and wasted money.
Other
Poor treatment by security staff
Unresolved
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leo
Leo
•
April 1, 2024
Customer expresses disappointment and frustration with security staff at movie world, alleging racial discrimination. urges investigation and action to prevent future incidents.
Other
Request accessibility information and advice on things to do at park - received no response
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Tony
•
March 20, 2024
Disabled veteran ignored when requesting accessibility advice and ticket prices via email.
Other
Ride closures
Unresolved
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaneesha
Kaneesha
•
February 29, 2024
Customer is upset that 7 out of 9 rides are closed at movie world, resulting in long wait times. they are seeking a refund for tickets.
Other
Closed rides
Unresolved
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caitlyn
Caitlyn
•
February 19, 2024
Customer seeks reduced fare and apology from movie world due to 5 closed rides, understanding maintenance but expecting compensation.
Other
Adult rides closed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
Customer disappointed with many adult rides closed at movie world, seeking half price refund, vows to never visit again.
Disability discrimination on rides
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Lauren
•
Customer seeks a refund and apology from Movie World after feeling discriminated against due to disability while attempting to ride.
Rides closed and long queues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Troy
Troy
•
Customer disappointed with ride closures and excessive queues during visit, requesting a refund or free return ticket.
The best way to resolve an issue with
Movie World
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Movie World
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Movie World
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Movie World
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Movie World
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Movie World
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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