I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PETER
Verified
Reading Cinemas
partners with Ajust
Reading Cinemas Complaints
The best way to resolve complaints with Reading Cinemas
Reading Cinemas is a popular cinema chain in Australia, offering a wide range of movies for all ages. With multiple locations across the country, they provide a comfortable and enjoyable movie-watching experience. Customers have occasionally expressed concerns about ticket prices and the availability of certain films. However, Reading Cinemas continues to attract a loyal customer base due to their convenient locations and modern facilities.
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Have a complaint? Click below to resolve your issue with Reading Cinemas
Have a complaint? Click below to resolve your issue with Reading Cinemas
Ajust is putting pressuring on
Reading Cinemas
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Poor lighting and seating
Unresolved
Sent
4/7/2024
Poor lighting and seating
PETER
•
July 4, 2024
Customer fell and hit head
Outcome Sought
Apology
Compensation
Other
Other
Wrong location on tickets
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Wrong location on tickets
Jessica
•
June 26, 2024
Cannot get to belmont
Outcome Sought
Apology
Compensation
Other
Other
Refused entry without reason
Closed
22/7/2024
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Refused entry without reason
Fatima
•
June 22, 2024
Embarrassed, humiliated, confused, wanted to cry
Outcome Sought
Apology
Compensation
Other
Other
Wrong cinema location
Closed
24/6/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Wrong cinema location
Michelle
•
June 16, 2024
Needs reimbursement for tickets and food bundle
Outcome Sought
Apology
Compensation
Other
Other
Inappropriate movie audience
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Inappropriate movie audience
Craig
•
June 10, 2024
Disturbed movie experience
Outcome Sought
Apology
Compensation
Other
Other
Understaffed, dirty facilities
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Understaffed, dirty facilities
Christine
•
June 8, 2024
Negative experience, loss of revenue
Outcome Sought
Apology
Compensation
Other
Other
Broken reclining chair
Closed
5/7/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ily
Broken reclining chair
Ily
•
June 7, 2024
Discomfort during flight
Outcome Sought
Apology
Compensation
Other
Other
Low sound quality
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaspreet
Low sound quality
Jaspreet
•
March 11, 2024
Ruined movie experience
Outcome Sought
Apology
Compensation
Other
Other
Dirty and broken facilities
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Dirty and broken facilities
Stephanie
•
Customer will not return
Outcome Sought
Apology
Compensation
Other
Other
Cancellation difficulties
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Garvit
Cancellation difficulties
Garvit
•
Missed movie, wasted money
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Reading Cinemas
To Listen
Live Campaign
Do you manage complaints for
Reading Cinemas
?
Other
Poor lighting and seating
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PETER
PETER
•
July 4, 2024
Customer experienced safety hazards at reading cinemas elizabeth, seeking apology and resolution for lack of lighting, railing, and seat design causing injury.
Other
Wrong location on tickets
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Jessica
•
June 26, 2024
Customer ordered tickets to wrong location, unable to reach cinemas for switch to correct location (busselton instead of belmont).
Other
Refused entry without reason
Closed
22/7/2024
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Fatima
•
June 22, 2024
Customer seeks apology, discipline for staff, response to emails, removal of manipulated video, after being falsely refused entry and humiliated.
Other
Wrong cinema location
Closed
24/6/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
June 16, 2024
Customer accidentally purchased tickets for wrong cinema, seeking reimbursement for tickets and food bundle from reading cinemas.
Other
Inappropriate movie audience
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Craig
•
June 10, 2024
Complaint about inappropriate audience at movie screening, requesting an explanation for lack of staff and disruptive behavior.
Other
Understaffed, dirty facilities
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Christine
•
June 8, 2024
Customer seeking apology and resolution from reading cinemas for issues including understaffing, lack of ticket checks, dirty seats, and unclean toilets.
Other
Broken reclining chair
Closed
5/7/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ily
Ily
•
June 7, 2024
Customer seeking refund from reading cinemas for broken reclining chair in premium tickets, requesting compensation for lack of comfort.
Other
Low sound quality
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaspreet
Jaspreet
•
March 11, 2024
Customer experienced very low sound quality at cinema, seeking refund for tickets and improvement in hall quality.
Other
Dirty and broken facilities
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Stephanie
•
Customer complains about dirty, broken seats, stale popcorn, and messy bathrooms at reading cinemas auburn. vows not to return.
Other
Cancellation difficulties
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Garvit
Garvit
•
Customer unable to cancel movie ticket, unable to reach reading cinemas for refund, seeking apology and resolution.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Refused entry without reason
Closed
22/7/2024
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Refused entry without reason
Fatima
•
June 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Wrong cinema location
Closed
24/6/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Wrong cinema location
Michelle
•
June 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Understaffed, dirty facilities
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Understaffed, dirty facilities
Christine
•
June 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Broken reclining chair
Closed
5/7/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ily
Broken reclining chair
Ily
•
June 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Reading Cinemas
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Reading Cinemas
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Reading Cinemas
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Reading Cinemas
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Reading Cinemas
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
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Common issues related to
Reading Cinemas
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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