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My complaint was closed by Ajust.
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Louis
Reading Cinemas Complaints
The fastest way to resolve your Reading Cinemas complaint
Reading Cinemas is a popular cinema chain in Australia, offering a wide range of movies for all ages. With multiple locations across the country, they provide a comfortable and enjoyable movie-watching experience. Customers have occasionally expressed concerns about ticket prices and the availability of certain films. However, Reading Cinemas continues to attract a loyal customer base due to their convenient locations and modern facilities.
COMPLAINTS WE'VE TAKEN CARE OF
Uncomfortably cold theatre
Closed
19/1/2025
Sent
15/1/2025
Uncomfortably cold theatre
Louis
•
January 15, 2025
Difficult to enjoy the movie
Outcome Sought
Apology
Compensation
Other
Damaged screen
Closed
28/12/2024
Sent
26/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adnan
Damaged screen
Adnan
•
December 26, 2024
Distracted from the film experience
Outcome Sought
Apology
Compensation
Other
Other
Poor lighting and seating
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PETER
Poor lighting and seating
PETER
•
July 4, 2024
Customer fell and hit head
Outcome Sought
Apology
Compensation
Other
Other
Wrong location on tickets
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Wrong location on tickets
Jessica
•
June 26, 2024
Cannot get to belmont
Outcome Sought
Apology
Compensation
Other
Other
Refused entry without reason
Closed
22/7/2024
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Refused entry without reason
Fatima
•
June 22, 2024
Embarrassed, humiliated, confused, wanted to cry
Outcome Sought
Apology
Compensation
Other
Other
Wrong cinema location
Closed
24/6/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Wrong cinema location
Michelle
•
June 16, 2024
Needs reimbursement for tickets and food bundle
Outcome Sought
Apology
Compensation
Other
Other
Inappropriate movie audience
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Inappropriate movie audience
Craig
•
June 10, 2024
Disturbed movie experience
Outcome Sought
Apology
Compensation
Other
Poor quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Poor quality
Kevin
•
Affected enjoyment of movie
Outcome Sought
Apology
Compensation
Other
Unable to log in
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Unable to log in
Peter
•
Cannot access services conveniently
Outcome Sought
Apology
Compensation
Other
Poor seating and toilet condition
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Poor seating and toilet condition
Debbie
•
Disappointing cinema experience
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Reading Cinemas
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Reading Cinemas
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Reading Cinemas
We handle everything for you, results guaranteed.
How to contact
Reading Cinemas
Phone
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Post
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In person
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Email
Available for Ajust members.
Complaint Policy
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Common problems with
Reading Cinemas
and how to resolve them
Coming soon!
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Share your experience
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Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
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Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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