I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicole
Verified
Sea World
partners with Ajust
Sea World Complaints
The best way to resolve complaints with Sea World
Sea World, located on the Gold Coast, is a popular marine theme park offering a range of attractions and experiences. Visitors can enjoy thrilling rides, interactive animal encounters, and captivating shows featuring dolphins, seals, and penguins. The park also houses an aquarium showcasing a diverse array of marine life. Whilst some visitors have expressed concerns about animal welfare practices, Sea World continues to attract a significant number of visitors each year.
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Have a complaint? Click below to resolve your issue with Sea World
Have a complaint? Click below to resolve your issue with Sea World
Ajust is putting pressuring on
Sea World
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Technical difficulties
Unresolved
Sent
19/7/2024
Technical difficulties
Nicole
•
July 19, 2024
Ruined family's day
Outcome Sought
Apology
Compensation
Other
Other
Rides closed for maintenance
Closed
21/7/2024
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Rides closed for maintenance
Tony
•
July 12, 2024
Diminished experience
Outcome Sought
Apology
Compensation
Other
Other
Incompetent ride operator
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vicki
Incompetent ride operator
Vicki
•
Emotional distress, frightened child, soaked
Outcome Sought
Apology
Compensation
Other
Other
Rides closed for renovation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Rides closed for renovation
Barbara
•
Upset, no fun, wasted money
Outcome Sought
Apology
Compensation
Other
Rides not operating
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erin
Rides not operating
Erin
•
Diminished enjoyment and stay
Outcome Sought
Apology
Compensation
Other
Rude parking attendant
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Rude parking attendant
Susan
•
Upset children and disappointing experience
Outcome Sought
Apology
Compensation
Other
Refund delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kieren
Refund delay
Kieren
•
Significant financial inconvenience
Outcome Sought
Apology
Compensation
Other
Staff behavior and ride malfunction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruby
Staff behavior and ride malfunction
Ruby
•
Confusion and disappointment
Outcome Sought
Apology
Compensation
Other
Rides and shows closed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashleigh
Rides and shows closed
Ashleigh
•
Disappointment and wasted money
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Sea World
To Listen
Live Campaign
Do you manage complaints for
Sea World
?
Technical difficulties
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicole
Nicole
•
July 19, 2024
Customer seeks $500 compensation from sea world due to technical difficulties forcing family to end day early, unable to use amenities.
Other
Rides closed for maintenance
Closed
21/7/2024
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Tony
•
July 12, 2024
Customer seeks $630 refund or return tickets from sea world due to multiple closed rides during visit, requesting better communication for future guests.
Other
Incompetent ride operator
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vicki
Vicki
•
Incompetent staff at sea world led to a traumatic experience on a children's ride, resulting in emotional distress and the need to leave the park.
Other
Rides closed for renovation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Barbara
•
Customer upset that most rides were closed for renovation during visit to sea world, seeking apology and resolution.
Rides not operating
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erin
Erin
•
Customer complains about non-operational rides at Sea World despite full-price tickets, seeking an apology and resolution.
Rude parking attendant
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Susan
•
Customer disappointed by rude parking attendant, seeks apology and explanation.
Refund delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kieren
Kieren
•
Customer demands a $90 refund due to an overcharge and requests an update on the refund status.
Staff behavior and ride malfunction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruby
Ruby
•
Customer experienced issues on the Boots’ Banana Boogie ride, feeling treated unfairly and seeking clarification and an apology.
Rides and shows closed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashleigh
Ashleigh
•
Customer disappointed with closed rides and cancelled shows, requests a full refund.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Rides closed for maintenance
Closed
21/7/2024
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Rides closed for maintenance
Tony
•
July 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Sea World
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Sea World
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Sea World
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Sea World
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Sea World
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Sea World
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get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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