I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
iiNet Complaints
The fastest way to resolve your iiNet complaint
iiNet is a service provider, which was acquired by TPG Telcom in 2020. iiNet was audited as part of the ACMA's Telco small business complaints- handling report. Among the many findings of the report, it was stated that all the audited providers met a good standard of complaince. In the TIO annual report for 2021-2022, iiNet received 2197 complaints which was 25% less than the previous year.
COMPLAINTS WE'VE TAKEN CARE OF
Bank details request
Unresolved
Sent
22/7/2024
Bank details request
Victoria
•
July 22, 2024
Feel insecure about details
Outcome Sought
Apology
Compensation
Other
Email account compromised
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonina
Email account compromised
Antonina
•
July 11, 2024
Received hundreds of emails, government account illegally accessed
Outcome Sought
Apology
Compensation
Other
Telco
Long wait time for payment
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Long wait time for payment
Darren
•
July 6, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Telco
Service cancellation error
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Service cancellation error
Chris
•
June 30, 2024
Disrupted business operations
Outcome Sought
Apology
Compensation
Other
Telco
Blocked spam
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Arnold
Blocked spam
Arnold
•
June 30, 2024
High volume of spam emails
Outcome Sought
Apology
Compensation
Other
Telco
Misleading sales practices
Unresolved
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ria Sheryl
Misleading sales practices
Ria Sheryl
•
June 22, 2024
Stress, financial loss
Outcome Sought
Apology
Compensation
Other
Telco
Outages
Closed
1/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Siobhan
Outages
Siobhan
•
June 16, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Telco
Amateur workers damaged property
Closed
20/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Doruk
Amateur workers damaged property
Doruk
•
June 12, 2024
Wall needs patch and paint
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized payments
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Unauthorized payments
Ashley
•
June 8, 2024
Financial loss, frustration
Outcome Sought
Apology
Compensation
Other
Telco
Plan change and billing issue
Closed
3/7/2024
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tina
Plan change and billing issue
Tina
•
June 5, 2024
Confusion, double payment, unsafe modem
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
iiNet
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
iiNet
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
iiNet
We handle everything for you, results guaranteed.
How to contact
iiNet
Email
Available for Ajust members.
Complaint Policy
https://help.iinet.net.au/complaint-handling-policy
Details missing. Help fill in the gaps.
Common problems with
iiNet
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
iiNet
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
