I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valentina
Verified
Inspired Broadband
partners with Ajust
Inspired Broadband Complaints
The best way to resolve complaints with Inspired Broadband
Inspired Broadband provides both NBN and phone services. Their Consumer Complaints Policy states they generally don't charge a fee for handling complaints however, there might be a cost recovery charge when providing certain types of information.
Get heard by Inspired Broadband
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Inspired Broadband
Have a complaint? Click below to resolve your issue with Inspired Broadband
Ajust is putting pressuring on
Inspired Broadband
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
issue with customer service and website login
Closed
22/9/2023
Sent
15/9/2023
issue with customer service and website login
Valentina
•
September 15, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Fees / Payments
Closed
6/1/2023
Sent
7/12/2022
They are very stressful company. If you want to move to another provider because they are very slow they will force you to pay advance bills which you are not using. Then if you paid they will send another bills.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruel
Fees / Payments
Ruel
•
December 7, 2022
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Inspired Broadband
To Listen
Live Campaign
Do you manage complaints for
Inspired Broadband
?
Telco
issue with customer service and website login
Closed
22/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valentina
Valentina
•
September 15, 2023
Complaint about issue with Inspired Broadband's customer service and faulty website login
Trying to call them on their customer service number 1300 107 744 but it appears to be disconnected. Their website self service customer log in portal is also faulty and does not allow log in
Telco
Fees / Payments
Closed
6/1/2023
Sent
7/12/2022
They are very stressful company. If you want to move to another provider because they are very slow they will force you to pay advance bills which you are not using. Then if you paid they will send another bills.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruel
Ruel
•
December 7, 2022
We are no longer using their service but keep on sending us bills and want us to pay.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
issue with customer service and website login
Closed
22/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valentina
issue with customer service and website login
Valentina
•
September 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
6/1/2023
Sent
7/12/2022
They are very stressful company. If you want to move to another provider because they are very slow they will force you to pay advance bills which you are not using. Then if you paid they will send another bills.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruel
Fees / Payments
Ruel
•
December 7, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Inspired Broadband
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Inspired Broadband
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Inspired Broadband
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Inspired Broadband
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Inspired Broadband
Complaint Policy
https://www.inspiredbroadband.com.au/policies
Details missing. Help fill in the gaps.
Common issues related to
Inspired Broadband
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Inspired Broadband
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
