iPrimus

Complaints

Removed BPay option , so I'm left with no option to pat as there has never been a bill sent with any account numbers for direct debit. I spend hours on the phone to pool trained English as a second language call center staff who to their credit mostly do their best to help but due to rigid systems can't resolve my issues but when a supervisor is requested they never come on the phone, this has happened numerous times, its incredibly frustrating. The best thin offe3rd is a call back which I can not take as I can't take calls whilst working.

I want to disconnect from IPrimus. I lost Internet for 12 days and 7 calls to Tech Staff who finally addmitted they could not fix it. Itwas obviously a Modem problem. When I wanted to change Server for the bad treatment I was told to supply verification details in photographic form which was dispatched to Customer Service 2 days ago. No response.

About a month ago when I'm watching a movie through a fetch box that I primus supplied movies allways pause so I need to exit and go back to movie and sometimes the Fetch box becomes unresponsive I have tried waiting but even after 30 mins there's nothing so U have to disconnect power I have had it happen to every movie and last night I rented 1 hoping that it wouldn't pause but it was actually worse and today we have had no connection at all for home pH internet and fetch tv this is the 2nd time within a month . we need the home pH as there is no mobile reception here we have a child who has bed epilepsy so if she has a seizure I have no way of calling a ambulance service ... And we have tried calling when we didn't have home h and triple zero could not hear us mobile signal was breaking up .that is y we got the service to begin with now this is really stressful for me and my partner I have really bad depressive disorders and it took me 4 days afterwards last time to stop thinkin about it I came very close to being admitted into a mental facility . I want this problem sorted 1 way or the other ie they supply a another way to allways be able to call 000 .as for the tv fetch issues I want a refund or some type of compensation for all the movies I rented . also some compensation for this issue with no internet access.... This has created alot of anxiety for me even having to right this

Refused to disconnect my internet and mobile phone. Was told I am not able to disconnect the services until the months bill has been paid. All other service providers disconnect services and send final bill. I no longer need these services as I have moved and do not wish to be charged yet another months billing I have been informed thar they will continueto bill me but will not disconnect the servies

Nearly every week,quite often I have coverage over night or until my husband comes home this is my complaint again 12/5/2024 and today 15/5/2024 no internet again yet I'm paying for service I'm not receiving I would like some compensation,this has been going on since I signed up I'm confined to a wheel chair and I have to wait for my husband to come home to reset,if this cannot be resolved I will go to another provide and also take matter further I'm very upset I also give Optimus permission to speak to my husband mark thompson

I have been treated with disrespect being on the phone for over 45 minutes to just be continued to be transferred to staff that could not resolve the issue which is a payment late by two days

I have lost internet 3 times this week and had to take half day off work to be home for nbn Again I have to take another half day for nbn to come out and be told I only get $2 off a day compensation I have been a customer since 2014 it’s ridiculous

Hi I signed up with Iprimus 3-4 months ago and im going to start off like this a really abysmal bad service. I have made at least 15 phone calls to fix the service and some days i was on the phone for 6 hrs just trying to fix the internet with you guys . I would call by the time we fixed it was 1.5 hours then will drop out again and so on 3-4 times a day . 3 mobile phones at home , will drop out every 10 minutes then would have to log back in yes drop out every 10 mins ..will drop out on desktop daily id have to log in on 4G it’ll work tomorrow the 5G will work not sign in drop out sign in again drop out so on so on …not one day in the 4 months did i have a problem free internet day …my kids hated it complained daily i could not do work of the 4 months i had maybe 6 weekends with no internet and all other days was lagging drop out pathetic….i will not pay for this service anymore…im owed money from Iprimus for the inconvenience …every phone call i made i made sure and asked to note down the conversation and complain they said yes and never did …i called 3 times in the last 2 weeks only to be told last call was In January 28th now i can only accept that as a lie and i asked for a call back it still has not happened…I want some credit or compensation for the inconvenience i paid for not having internet

Bill (snail mail) for last month has not arrived (2weeks overdue). Online and phone contact with Iprimus not registering. Very frustrating.

My mobile data has been restricted even though I was not informed of this via email or messages I only found out asking for a payment plan was told that they would not do a payment plan until I've made a partial payment I explained that I have been in and out of hospital due to being quite unwell and that I needed my mobile data and legally they cannot restrict me without informing me they have refused to un-restrict me I am also in a situation where I am having to vacate my house every day just to get away from my upstairs neighbours so I need to access my mobile banking my emails and stuff like that as I'm also going through family court I have explained to the people on the phone that because of me being in and out of hospital I need my mobile data as the hospital does not have Wi-Fi and it doesn't always work she persisted on arguing with me and kept demanding I make a payment today even though I told her three times I do not get paid to Wednesday and I cannot afford the full amount up front