I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PETER
iPrimus Complaints
The fastest way to resolve your iPrimus complaint
iPrimus is an Australian telecommunications company that provides a range of services, including internet, mobile, home phone, and NBN. The company has over 1 million customers and is committed to providing excellent customer service. iPrimus has a dedicated complaints team that is available 24/7 to help customers resolve any issues.
Instantly file a complaint and resolve your issue with iPrimus
Your answer is 2 mins away!
Fix Problem Now
Ajust handles it for you
80% success
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2x better results
COMPLAINTS WE'VE TAKEN CARE OF
Removed bpay option
Unresolved
Sent
18/7/2024
Removed bpay option
PETER
•
July 18, 2024
Left with no payment option, spend hours on phone, frustrating
Outcome Sought
Apology
Compensation
Other
Telco
Lost internet connection
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Lost internet connection
John
•
May 23, 2024
No internet for 12 days
Outcome Sought
Apology
Compensation
Other
Telco
Pausing movies and unresponsive box
Unresolved
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danial
Pausing movies and unresponsive box
Danial
•
May 22, 2024
No way to call 000 in emergency, anxiety, stress
Outcome Sought
Apology
Compensation
Other
Telco
Refusal to disconnect services
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Refusal to disconnect services
Jodie
•
April 30, 2024
Customer is being billed for services they no longer need
Outcome Sought
Apology
Compensation
Other
Telco
Coverage issues all the time
Unresolved
Sent
27/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Coverage issues all the time
Sharon
•
April 27, 2024
Frequent disruptions often
Outcome Sought
Apology
Compensation
Other
Telco
Payment late by two days
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne
Payment late by two days
Joanne
•
April 26, 2024
Treated with disrespect, transferred multiple times
Outcome Sought
Apology
Compensation
Other
Telco
Lost connection multiple times
Closed
15/4/2024
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
Lost connection multiple times
Suzanne
•
March 16, 2024
Had to take time off work
Outcome Sought
Apology
Compensation
Other
Telco
Bad service, constant dropouts
Unresolved
Sent
9/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Osama
Bad service, constant dropouts
Osama
•
March 9, 2024
No internet for work, kids unhappy
Outcome Sought
Apology
Compensation
Other
Telco
Bill not received
Closed
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Bill not received
Jeff
•
March 7, 2024
Frustrating
Outcome Sought
Apology
Compensation
Other
Telco
Data restriction without notice
Unresolved
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KATIE
Data restriction without notice
KATIE
•
February 19, 2024
Unable to access essential services
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
iPrimus
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
iPrimus
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
iPrimus
We handle everything for you, results guaranteed.
How to contact
iPrimus
Online
https://secure.livechatinc.com/licence/9275700/v2/open_chat.cgi?groups=1
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.iprimus.com.au/legal/complaints-handling-policy-statement
Details missing. Help fill in the gaps.
Common problems with
iPrimus
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
iPrimus
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
