Launtel is an Australian internet service provider founded in 2016, with its headquarters in Hobart, Australia.
Claire
•
March 1, 2023
Outcome Sought
Apology
Compensation
Other
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
You can also learn more about Ajust here.
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
