Launtel is an Australian internet service provider founded in 2016, with its headquarters in Hobart, Australia.
Claire
•
March 1, 2023
Outcome Sought
Apology
Compensation
Other
Claire
•
March 1, 2023
Claire
•
March 1, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
You can also learn more about Ajust here.
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
