I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
Lumo Energy Complaints
The fastest way to resolve your Lumo Energy complaint
Lumo Energy is an Australian-owned company. It operates in Victoria and South Australia, and has been wholly owned by Snowy Hydro since 2014. According to the AER, they had 387 complaints in the third quarter of the 2021-2022 period.
COMPLAINTS WE'VE TAKEN CARE OF
Energy
Cost-effective plan
Closed
Sent
30/4/2024
Cost-effective plan
Carolina
•
April 30, 2024
Worried about increasing cost of living
Outcome Sought
Apology
Compensation
Other
Energy
High bill cost
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nydia
High bill cost
Nydia
•
April 17, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Increasing weekly payments
Unresolved
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corrissa
Increasing weekly payments
Corrissa
•
January 11, 2024
Customer can't afford
Outcome Sought
Apology
Compensation
Other
Energy
refusal to accept cheaper basic plan
Closed
6/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
refusal to accept cheaper basic plan
Simon
•
September 22, 2023
charging higher victoria default rate
Outcome Sought
Apology
Compensation
Other
Energy
charged for gas usage
Closed
3/10/2023
Sent
11/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Husein
charged for gas usage
Husein
•
September 11, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Waiting nearly 2hours to speak to an operator
Closed
26/9/2023
Sent
31/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Waiting nearly 2hours to speak to an operator
Jennifer
•
August 31, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Customer Service
Closed
31/7/2023
Sent
21/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Customer Service
Jennifer
•
July 21, 2023
Outcome Sought
Apology
Compensation
Other
Overcharging on electricity bills
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
CATHERINE ANN
Overcharging on electricity bills
CATHERINE ANN
•
Significant financial strain
Outcome Sought
Apology
Compensation
Other
Ongoing billing issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruchira
Ongoing billing issue
Ruchira
•
Frustration and time-consuming
Outcome Sought
Apology
Compensation
Other
Missed billing and referral fee
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mei
Missed billing and referral fee
Mei
•
Potential negative effect on credit profile
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Lumo Energy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Lumo Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Lumo Energy
We handle everything for you, results guaranteed.
How to contact
Lumo Energy
Email
Available for Ajust members.
Complaint Policy
https://www.lumoenergy.com.au/help/#makingcomplaint
Details missing. Help fill in the gaps.
Common problems with
Lumo Energy
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Lumo Energy
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