I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracie
Verified
NBN
partners with Ajust
NBN Complaints
The best way to resolve complaints with NBN
NBN (or NBN Co) is a government enterprise that's responsible for managing the broadband infrastructure in Australia. NBN Co doesn't provide services directly to consumers. For complaints about internet services, NBN Co generally tells consumers to speak to their providers. However consumers can still make complaints to NBN Co about other issues, like property damage or the conduct of NBN contractors.
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Have a complaint? Click below to resolve your issue with NBN
Have a complaint? Click below to resolve your issue with NBN
Ajust is putting pressuring on
NBN
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Connection
Unresolved
Sent
12/7/2024
Connection
Tracie
•
July 12, 2024
Costing data usage
Outcome Sought
Apology
Compensation
Other
Disconnection due to wrong address
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Disconnection due to wrong address
Anthony
•
July 11, 2024
Special needs person affected
Outcome Sought
Apology
Compensation
Other
Telco
Delayed
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Delayed
Ryan
•
July 10, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Installation delays
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Installation delays
John
•
July 8, 2024
Extra phone bill charges
Outcome Sought
Apology
Compensation
Other
Telco
Slow internet
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
TRENDAFIL
Slow internet
TRENDAFIL
•
July 2, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Telco
Scam calls
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Malcolm
Scam calls
Malcolm
•
July 1, 2024
Feeling unsafe
Outcome Sought
Apology
Compensation
Other
Telco
Installation delay and ongoing issues
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Installation delay and ongoing issues
Amanda
•
July 1, 2024
Unable to work from home, inconvenience
Outcome Sought
Apology
Compensation
Other
Telco
Service outage
Closed
23/7/2024
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diana
Service outage
Diana
•
June 28, 2024
Unable to work
Outcome Sought
Apology
Compensation
Other
Telco
Speeds not constant
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Speeds not constant
Mark
•
June 27, 2024
Decreased internet speed
Outcome Sought
Apology
Compensation
Other
Telco
Activation delay
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zi
Activation delay
Zi
•
June 27, 2024
No internet for 2 weeks
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
NBN
To Listen
Live Campaign
Do you manage complaints for
NBN
?
Connection
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracie
Tracie
•
July 12, 2024
Customer frustrated with nbn upgrade, no timeline given for connection, costing money in data, urgent need for internet.
Disconnection due to wrong address
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Anthony
•
July 11, 2024
Customer's nbn disconnected due to neighbor's address error. urgent need for internet due to special needs. seeking resolution as provider unable to help.
Telco
Delayed
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Ryan
•
July 10, 2024
Customer wants nbn fttp upgrade to match neighbors in halls head wa 6210.
Telco
Installation delays
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
July 8, 2024
Customer frustrated with multiple cancelled appointments, wrong information, and delays in nbn installation, impacting work from home ability for family.
Telco
Slow internet
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
TRENDAFIL
TRENDAFIL
•
July 2, 2024
Customer complained about slow nbn internet, discovered damaged cable under roof causing issue.
Telco
Scam calls
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Malcolm
Malcolm
•
July 1, 2024
Customers receiving scam calls claiming to be from nbn, seeking resolution for the issue.
Telco
Installation delay and ongoing issues
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Amanda
•
July 1, 2024
Customer frustrated with nbn upgrade delays, multiple tech visits, and lack of internet for a month, impacting work from home income.
Telco
Service outage
Closed
23/7/2024
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diana
Diana
•
June 28, 2024
Nbn has been down since yesterday, need compensation and resolution for work purposes.
Telco
Speeds not constant
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
June 27, 2024
Customer seeking assistance from nbn for inconsistent speeds despite helpful vodafone tech support.
Telco
Activation delay
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zi
Zi
•
June 27, 2024
Customer seeking remote activation from nbn for fttp upgrade, provider has sent multiple tickets but no progress, ntd box lights indicate readiness.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Service outage
Closed
23/7/2024
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diana
Service outage
Diana
•
June 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Network / Connection
Closed
22/8/2023
Sent
17/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Olivia
Network / Connection
Olivia
•
August 17, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Other
Closed
5/8/2023
Sent
3/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Other
Ryan
•
August 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Customer Service
Closed
24/8/2023
Sent
2/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaye
Customer Service
Kaye
•
August 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Other
Closed
2/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terry
Other
Terry
•
July 31, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Other
Closed
13/7/2023
Sent
30/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Other
Andrew
•
June 30, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Connection / Supply
Closed
22/6/2023
Sent
13/6/2023
NBN is the epitome of ineptitude. There is zero accountability, they are uncontactable, hiding behind my service provider who is powerless to actually fix the problem.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Niels
Connection / Supply
Niels
•
June 13, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow / Low Quality
Closed
5/6/2023
Sent
2/6/2023
A nightmare to deal with 2 weeks of constant calls with a promise of sending out a NBN technician to check the street and the equipment attached to my house and inside
My house if need be. The technician did not attend my house or provide any information. They turned my internet off for 35 minutes and now it is slower than it was before not even half of the promised speed. I think it is time for the Omnudsman
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicki
Slow / Low Quality
Nicki
•
June 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Other
Closed
26/4/2023
Sent
28/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Other
John
•
March 28, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Other
Closed
16/3/2023
Sent
9/3/2023
The installer that fitted the Fibre Cable from the Curb to the house was very professional and good mannered. The installer that fitted the Fibre Cable to the premise was good mannered but the cable installation under the house was very poorly done. The contact that I had with the NBN case manager was that he didn't seem that interested in problem that I had.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Norman
Other
Norman
•
March 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
NBN
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
NBN
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
NBN
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
NBN
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
NBN
Common issues related to
NBN
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
NBN
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
