I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Newton
Verified
OVO Energy
partners with Ajust
OVO Energy Complaints
The best way to resolve complaints with OVO Energy
OVO Energy is an energy retailer that provides electricity, gas, and solar plans to Australian homes and businesses. The company is committed to providing excellent customer service, and has a dedicated complaints team that is available 24/7.
Get heard by OVO Energy
Live
Join our campaign
Have a complaint? Click below to resolve your issue with OVO Energy
Have a complaint? Click below to resolve your issue with OVO Energy
Ajust is putting pressuring on
OVO Energy
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Overcharging for energy usage
Closed
Sent
29/4/2024
Overcharging for energy usage
Newton
•
April 29, 2024
Customer paying for unused energy
Outcome Sought
Apology
Compensation
Other
Energy
Final bill
Closed
Sent
28/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Final bill
Bronwyn
•
April 28, 2024
Unresolved billing issue
Outcome Sought
Apology
Compensation
Other
Energy
Billing
Closed
14/3/2024
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Billing
Bronwyn
•
March 5, 2024
No bills provided, incorrect readings
Outcome Sought
Apology
Compensation
Other
Energy
Refund not received
Closed
19/3/2024
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
Refund not received
Carolina
•
February 27, 2024
Loss of $204 aud
Outcome Sought
Apology
Compensation
Other
Energy
Direct debit amount of $323 per month
Closed
19/8/2023
Sent
17/8/2023
Ajust was able to get the provider to communicate with me and achieve a favourable resolution in 24 hours that I was seeking for over a week. Fantastic and highly recommend them.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Silvia
Direct debit amount of $323 per month
Silvia
•
August 17, 2023
Charged a $15 dishonour fee from my bank
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
OVO Energy
To Listen
Live Campaign
Do you manage complaints for
OVO Energy
?
Energy
Overcharging for energy usage
Closed
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Newton
Newton
•
April 29, 2024
Customer installed solar panels, faced issues with installer, smart meter installed late, ovo overcharged for energy not used, seeking recalculation of charges.
Energy
Final bill
Closed
Sent
28/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Bronwyn
•
April 28, 2024
Customer requests acknowledgment and amendment of final bill, as ovo ignored communication regarding transfer to new provider.
Energy
Billing
Closed
14/3/2024
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Bronwyn
•
March 5, 2024
Customer complaint about ovo billing issues since may, lack of actual readings, delayed bills, and denial of involvement in fixing transmitting problem.
Energy
Refund not received
Closed
19/3/2024
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
Carolina
•
February 27, 2024
Customer seeking $204 aud refund and apology from ovo energy for unauthorized debit of electricity charges.
Energy
Direct debit amount of $323 per month
Closed
19/8/2023
Sent
17/8/2023
Ajust was able to get the provider to communicate with me and achieve a favourable resolution in 24 hours that I was seeking for over a week. Fantastic and highly recommend them.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Silvia
Silvia
•
August 17, 2023
The customer is seeking $188 from OVO Energy due to a direct debit amount of $323 per month, which resulted in a $15 dishonour fee from the customer's bank.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Overcharging for energy usage
Closed
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Newton
Overcharging for energy usage
Newton
•
April 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Final bill
Closed
Sent
28/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Final bill
Bronwyn
•
April 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Billing
Closed
14/3/2024
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Billing
Bronwyn
•
March 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Refund not received
Closed
19/3/2024
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
Refund not received
Carolina
•
February 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Direct debit amount of $323 per month
Closed
19/8/2023
Sent
17/8/2023
Ajust was able to get the provider to communicate with me and achieve a favourable resolution in 24 hours that I was seeking for over a week. Fantastic and highly recommend them.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Silvia
Direct debit amount of $323 per month
Silvia
•
August 17, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
OVO Energy
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
OVO Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
OVO Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
OVO Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
OVO Energy
Online
https://help.ovoenergy.com.au/hc/en-au/articles/360002099556-Make-a-complaint
Details missing. Help fill in the gaps.
Complaint Policy
https://www.ovoenergy.com.au/terms/nsw/complaints-policy
Details missing. Help fill in the gaps.
Common issues related to
OVO Energy
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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