I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandeep
Verified
SIMBA Telecom (SG)
partners with Ajust
SIMBA Telecom (SG) Complaints
The best way to resolve complaints with SIMBA Telecom (SG)
SIMBA Telecom is a Singaporean business that offers a range of telecommunications services. With a focus on customer satisfaction, they provide mobile phone plans, device repairs, and accessories. Some common complaints include slow response times, billing discrepancies, and limited network coverage. However, SIMBA Telecom continues to strive for improvement and aims to address these concerns promptly and efficiently.
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Have a complaint? Click below to resolve your issue with SIMBA Telecom (SG)
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SIMBA Telecom (SG)
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
No sms/otp, no data on roaming
Closed
2/7/2024
Sent
17/6/2024
No sms/otp, no data on roaming
Sandeep
•
June 17, 2024
No banking support for 6 days
Outcome Sought
Apology
Compensation
Other
Telco
Recharge not credited
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Venkatesh
Recharge not credited
Venkatesh
•
April 11, 2024
Money not in account
Outcome Sought
Apology
Compensation
Other
Telco
Reception
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Poh Bee
Reception
Poh Bee
•
Poor reception
Outcome Sought
Apology
Compensation
Other
Telco
No regional data, no reception
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loh
No regional data, no reception
Loh
•
Unable to use service
Outcome Sought
Apology
Compensation
Other
Telco
Pending activation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
QianYi
Pending activation
QianYi
•
Not able to make calls
Outcome Sought
Apology
Compensation
Other
No incoming calls
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moid
No incoming calls
Moid
•
Unable to receive calls
Outcome Sought
Apology
Compensation
Other
Recharge not activated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarwana
Recharge not activated
Sarwana
•
Unable to use data services
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
SIMBA Telecom (SG)
To Listen
Live Campaign
Do you manage complaints for
SIMBA Telecom (SG)
?
Telco
No sms/otp, no data on roaming
Closed
2/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandeep
Sandeep
•
June 17, 2024
Customer experiencing issues with simba telecom (sg) service in india for 6 days, seeking resolution and apology, provided ticket number 779991.
I am a Simba SG customer, 100GB SIM only Plan
In India for the last 6 days - no SMS/ OTP working, no reception of data on roaming ; have been writing to Simba Supoort (Ticket - 779991) but they have been going round and round but no one given a solution ; have shared all screenshots requested on data roaming enabled/ provider selection/ APN settings...but of no avail.
Last response I got was to try connect to Orange with Orange APN settings...Orange does not operate in India only in the first place...
Imagine I have gone without banking support already for 6 days now....but no one willing to help..
Ticket number for email ticket is 779991.
Request your help to get this to senior authorities.
Telco
Recharge not credited
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Venkatesh
Venkatesh
•
April 11, 2024
Customer seeks reimbursement for failed account recharge from simba telecom (sg).
I recharged Simba this morning via paynow,but the money has not been credited to my account
Telco
Reception
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Poh Bee
Poh Bee
•
Customer experiencing poor reception after porting to simba telecom, seeking advice and resolution.
Just port over to simba for a month more. Reception is terrible - pls advise. 90462265
Telco
No regional data, no reception
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loh
Loh
•
Customer seeks apology and resolution from simba telecom (sg) for lack of regional data and reception, with no response from customer support.
I top up my monthly plan at 88012254 last night but no regional data, no reception. countless emails to Simba customer support not answered at all. Just irresponsible.
Telco
Pending activation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
QianYi
QianYi
•
Customer unable to make calls due to pending activation issue with simba telecom. lack of response from support email.
Not able to make calls. account states pending activation, email received states activated. Support email no replies.
No incoming calls
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moid
Moid
•
Customer's SIMBA number stopped receiving calls; multiple support tickets raised but unresolved.
My SIMBA number stopped incoming from the last week. <br /><br />I tried rasing support ticket with simba, <br />I have raised at least 5 support tickets, they take in the detail and then close it without resolving. <br /><br />I need resolve
Recharge not activated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarwana
Sarwana
•
Customer complains about a $10 recharge not activating 100GB on their SIM and requests resolution and an apology from SIMBA Telecom.
I recharge of 10$ in which I get 100 gb .. not active on my sim please check and resolve it asap
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
No sms/otp, no data on roaming
Closed
2/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandeep
No sms/otp, no data on roaming
Sandeep
•
June 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
SIMBA Telecom (SG)
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
SIMBA Telecom (SG)
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
SIMBA Telecom (SG)
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
SIMBA Telecom (SG)
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
SIMBA Telecom (SG)
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
SIMBA Telecom (SG)
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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SIMBA Telecom (SG)
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