I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Merrill
Verified
Southern Phone
partners with Ajust
Southern Phone Complaints
The best way to resolve complaints with Southern Phone
Southern Phone has a focus on delivering phone services in regional Australia. The TIO Quater 2 Complaints Report for 2022-2023 noted Southern Phone as one of the top 10 providers by complaint numbers, with 183 complaints.
Get heard by Southern Phone
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Have a complaint? Click below to resolve your issue with Southern Phone
Have a complaint? Click below to resolve your issue with Southern Phone
Ajust is putting pressuring on
Southern Phone
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Technical difficulties
Unresolved
Sent
16/7/2024
Technical difficulties
Merrill
•
July 16, 2024
Unable to make outgoing calls
Outcome Sought
Apology
Compensation
Other
Telco
Not working
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Not working
Margaret
•
June 26, 2024
Safety concern due to medical issues
Outcome Sought
Apology
Compensation
Other
Telco
Billing for cancelled account
Closed
18/6/2024
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannon
Billing for cancelled account
Shannon
•
May 18, 2024
Upsetting, constant bills
Outcome Sought
Apology
Compensation
Other
Telco
Not working
Closed
17/5/2024
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Not working
Keith
•
April 16, 2024
No service for 3 months
Outcome Sought
Apology
Compensation
Other
Telco
Lost internet connection
Closed
8/4/2024
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Lost internet connection
Anne
•
April 6, 2024
Unable to access online services, wasted week off work
Outcome Sought
Apology
Compensation
Other
Telco
Service interruptions
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kieran
Service interruptions
Kieran
•
March 25, 2024
Interrupts working from home
Outcome Sought
Apology
Compensation
Other
Telco
Frequent outages
Unresolved
Sent
24/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Frequent outages
Peter
•
March 24, 2024
Unable to access time-sensitive transactions
Outcome Sought
Apology
Compensation
Other
Telco
No network connection, no sim card
Unresolved
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ROBERT
No network connection, no sim card
ROBERT
•
March 14, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
Landline not working
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank Joseph
Landline not working
Frank Joseph
•
March 7, 2024
Unable to use mb service for sms
Outcome Sought
Apology
Compensation
Other
Telco
Can't be heard
Closed
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Can't be heard
Kevin
•
February 27, 2024
Unable to communicate effectively
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Southern Phone
To Listen
Live Campaign
Do you manage complaints for
Southern Phone
?
Telco
Technical difficulties
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Merrill
Merrill
•
July 16, 2024
Customer experiencing ongoing landline issues for 4 months, seeking resolution and compensation from southern phone for lack of service.
Telco
Not working
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Margaret
•
June 26, 2024
Customer's landline has been out of service since 18-6-24, seeking resolution and apology from southern phone for lack of response.
Telco
Billing for cancelled account
Closed
18/6/2024
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannon
Shannon
•
May 18, 2024
Deceased father's account still receiving bills despite being cancelled. requesting no more payment requests as account has been settled.
Telco
Not working
Closed
17/5/2024
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Keith
•
April 16, 2024
Landline 0354724432 not working for over 3 months, requesting technician.
Telco
Lost internet connection
Closed
8/4/2024
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Anne
•
April 6, 2024
Customer lost internet due to neighbor, no reconnection or response from southern phone for 7 days, wasted week off work, considering new provider.
Telco
Service interruptions
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kieran
Kieran
•
March 25, 2024
Customer experiencing frequent dropouts with nbn service from southern phone, seeking resolution and apology for lack of communication.
Telco
Frequent outages
Unresolved
Sent
24/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
March 24, 2024
Customer experiencing frequent internet outages with extended downtime, impacting time-sensitive transactions and feeling let down by southern phone.
Telco
No network connection, no sim card
Unresolved
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ROBERT
ROBERT
•
March 14, 2024
Customer's phone is showing no network connection and no sim card, despite having the phone for years. seeking resolution and apology from southern phone.
Telco
Landline not working
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank Joseph
Frank Joseph
•
March 7, 2024
Customer complaint about dead landline for 17 days, no action taken by southern phone. requesting immediate resolution due to age and communication issues.
Telco
Can't be heard
Closed
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Kevin
•
February 27, 2024
Customer unable to be heard on landline phone, requesting immediate repair.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Billing for cancelled account
Closed
18/6/2024
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannon
Billing for cancelled account
Shannon
•
May 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Not working
Closed
17/5/2024
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Not working
Keith
•
April 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Lost internet connection
Closed
8/4/2024
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Lost internet connection
Anne
•
April 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Can't be heard
Closed
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Can't be heard
Kevin
•
February 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Phone not working
Closed
Sent
22/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Phone not working
Jeffrey
•
February 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Overcharged
Closed
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry Robert
Overcharged
Kerry Robert
•
February 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Not working
Closed
4/3/2024
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jon
Not working
Jon
•
February 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Not accepting payment
Closed
1/2/2024
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jean
Not accepting payment
Jean
•
January 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Billing
Closed
21/2/2024
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elaine
Billing
Elaine
•
January 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Coverage
Closed
Sent
24/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nadia
Coverage
Nadia
•
January 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Southern Phone
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Southern Phone
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Southern Phone
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Southern Phone
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Southern Phone
Complaint Policy
https://www.southernphone.com.au/financial-hardship-policy
Details missing. Help fill in the gaps.
Common issues related to
Southern Phone
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Southern Phone
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
