I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ismail
Verified
Spintel
partners with Ajust
Spintel Complaints
The best way to resolve complaints with Spintel
Spintel was established in 1996 and offers NBN as well as mobile services. In 2018, Spintel was investigated by the ACMA for not meeting the minimum requirements of the complaints handling standard. Spintel updated their complaints handling policy in response to the ACMA's investigation.
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Have a complaint? Click below to resolve your issue with Spintel
Have a complaint? Click below to resolve your issue with Spintel
Ajust is putting pressuring on
Spintel
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Service disconnection
Unresolved
Sent
17/6/2024
Service disconnection
Ismail
•
June 17, 2024
Impacting work, livelihood, education
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
6/3/2023
Sent
6/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roderick
Other
Roderick
•
March 6, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Fees / Payments
Closed
18/11/2022
Sent
15/11/2022
Wasted four months of my life, frequently calling and trying to contact them, requesting call back after call backs, only to receive zero response and zero customer support service from them. Until I was agrees I've and threatened to lodge a formal complaint, they finally responded and returned a call back request and connected my service, after four months of non stop trying and hours upon days upon weeks and months in wasted time sitting on hold or awaiting call backs that never occurred. They took my monthly fees and refusing to reimburse or provide credit, stating its my fault it wasn't connected. Which happened to be an issue on their end to activated a modem I had bought from them years prior. Was unable to know such, until customer service response.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
Fees / Payments
Andrea
•
November 15, 2022
Outcome Sought
Apology
Compensation
Other
Telco
Billing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Billing
Joshua
•
Higher price, unreliable internet
Outcome Sought
Apology
Compensation
Other
Telco
Connection stopped working
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Connection stopped working
Rebecca
•
Losing money, can't do overtime
Outcome Sought
Apology
Compensation
Other
Telco
Faulty modem
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Faulty modem
Denise
•
No internet, paid $300
Outcome Sought
Apology
Compensation
Other
Excessive wait time
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KATHLEAN
Excessive wait time
KATHLEAN
•
Disrupted day and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Connection issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Connection issues
Kylie
•
Disruptive and inconvenient for work
Outcome Sought
Apology
Compensation
Other
Poor technician service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shelly
Poor technician service
Shelly
•
Left without active connection
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Spintel
To Listen
Live Campaign
Do you manage complaints for
Spintel
?
Telco
Service disconnection
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ismail
Ismail
•
June 17, 2024
Customer seeks resolution for postponed service transfer, internet issues, and disconnection impacting work and family. unresolved complaint with spintel, seeking compensation.
Telco
Other
Closed
6/3/2023
Sent
6/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roderick
Roderick
•
March 6, 2023
I returned unopened hardware and have been unable to get refund.
Telco
Fees / Payments
Closed
18/11/2022
Sent
15/11/2022
Wasted four months of my life, frequently calling and trying to contact them, requesting call back after call backs, only to receive zero response and zero customer support service from them. Until I was agrees I've and threatened to lodge a formal complaint, they finally responded and returned a call back request and connected my service, after four months of non stop trying and hours upon days upon weeks and months in wasted time sitting on hold or awaiting call backs that never occurred. They took my monthly fees and refusing to reimburse or provide credit, stating its my fault it wasn't connected. Which happened to be an issue on their end to activated a modem I had bought from them years prior. Was unable to know such, until customer service response.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
Andrea
•
November 15, 2022
Telco
Billing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Joshua
•
Complaint about spintel and nbn upgrade causing higher bills, unreliable internet, and inconvenience. seeking compensation, apology, and improvement in future connections.
Telco
Connection stopped working
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Rebecca
•
Fttp nbn connection stopped after 1 day, losing money due to inability to work overtime, requesting immediate resolution.
Telco
Faulty modem
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Denise
•
Customer seeking refund for new modem from spintel, faced issues with installation and support, resulting in permanent loss of internet and additional charges.
Excessive wait time
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KATHLEAN
KATHLEAN
•
Customer frustrated with excessive wait time for support; requests improved handling of inquiries and expedited resolution.
Connection issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Kylie
•
Customer frustrated with ongoing internet connection issues and seeks compensation and resolution.
Poor technician service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shelly
Shelly
•
Customer dissatisfied with NBN installation; requests competent technician and explanation for poor service.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Other
Closed
6/3/2023
Sent
6/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roderick
Other
Roderick
•
March 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
18/11/2022
Sent
15/11/2022
Wasted four months of my life, frequently calling and trying to contact them, requesting call back after call backs, only to receive zero response and zero customer support service from them. Until I was agrees I've and threatened to lodge a formal complaint, they finally responded and returned a call back request and connected my service, after four months of non stop trying and hours upon days upon weeks and months in wasted time sitting on hold or awaiting call backs that never occurred. They took my monthly fees and refusing to reimburse or provide credit, stating its my fault it wasn't connected. Which happened to be an issue on their end to activated a modem I had bought from them years prior. Was unable to know such, until customer service response.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
Fees / Payments
Andrea
•
November 15, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Spintel
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Spintel
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Spintel
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Spintel
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Spintel
Complaint Policy
https://www.spintel.net.au/contact/complaints
Details missing. Help fill in the gaps.
Common issues related to
Spintel
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Spintel
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
