Spintel

Complaints

I initially requested to transfer my service to my new property to occur 17th June. On Wednesday the 12th, I asked for this to be postponed until 24/June (my new settlement date). The internet connection has been playing up consistently prior to this. Spintel decided to disconnect my service today impacting my work, both my wife and I, our livelihood & our toddler can't stream his educational videos. Still on the phone as I raise this complaint, unresolved with Bri. On the phone for 1 hour and 20 mins and counting. No solution provided, just repeating the same it takes 24 hours. This is not good enough when it is Spintel's error and this is affecting our livelihood and mental health. I am deeply impacted by the terrible service , error on Spintel's behalf & how long it takes to get anything done . I'd like to be compensated for my time, the service and your error.

I was advised by Spintel that my internet bill would go up because end of contract.<br /><br />I did some research and found that by upgrading to 100MB, the amount was going to drop the price down to around $65 per month. I proceeded with the upgrade which involved NBN coming to my property to to a physical infrastructure upgrade.<br /><br />The first guy was unable to finish the job and left a big hole in the ground. The second contractor said they couldn’t do the job. The third contractor came out said there is a car parked over the pit across the road so he can’t do the job. <br /><br />I’ve now paid 2 months of a higher price because of the incompetence of the Spinel and NBN upgrade arrangement.<br /><br />My internet has also been unreliable since the upgrade commenced, affecting both my work and personal needs.<br /><br />I have medical condition that affects my ability to move around which has also been impacted because I fell over the pit that was dug by the workers.. The real frustrating thing for me is I am constantly having to make phone calls to NBN about the upgrade and have contacted Spintel 4 times now. Each time I can I am transferred to multiple departments only to find out that I need to call somewhere else. I have lost about 8 hours of my time now dealing with this whole ordeal.<br /><br />The NBN is now connected but only because we had to get out there and physically dig the trench because they sent a standard technician instead of the civil team. So I think it's only fair that the technician, myself and my housemate get compensated for our work or at the very least acknowledgement that they will improve their schedule and bookings for future connections because this is absolute garbage.

You connected my fttp nbn and then the next day it stopped - now I can’t do overtime. I changed to you guys for a better connection but it ain’t even working day 2 and I’m losing money

Spintel advised me to buy a new modem. I paid $300 and Spintel directed me on how to install it. 2 months later it is not working properly and after a week of phone communication which involved 15 phone calls, many of which were cut off, the Spintel advisor directed me to suppress the hole in the bottom of the modem to readjust it. That resulted in all internet being permanently cut off. She then told me she will send me another modem I will have to pay for. I think this is unjust as I have followed all Spintels directions and have no internet and have paid out and will have to pay more. Can you address this or will I have to seek another provider? Thankyou. Denise Maguire