I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yee Mei
Verified
StarHub (SG)
partners with Ajust
StarHub (SG) Complaints
The best way to resolve complaints with StarHub (SG)
StarHub is a telecommunications company based in Singapore. It offers a range of services including mobile, broadband, and cable TV. Some common complaints about StarHub include issues with customer service, network coverage, and billing discrepancies.
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Have a complaint? Click below to resolve your issue with StarHub (SG)
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StarHub (SG)
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Bad wifi connection
Closed
Sent
10/3/2024
Bad wifi connection
Yee Mei
•
March 10, 2024
Difficulties in zoom sessions and network got cut off
Outcome Sought
Apology
Compensation
Other
Staff treatment and missing funds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashok
Staff treatment and missing funds
Ashok
•
Feeling disrespected and frustrated
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
StarHub (SG)
To Listen
Live Campaign
Do you manage complaints for
StarHub (SG)
?
Telco
Bad wifi connection
Closed
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yee Mei
Yee Mei
•
March 10, 2024
Customer experiencing wifi connection issues after switching to nokia wifi, seeking apology and resolution from starhub.
I subscribed Starhub homebundle on 22 Feb 2024. I was introduced to switch to Nokia wifi (i was using google wifi), which your sale people claimed its 10x faster. Since installing, many areas in my house dont get wifi connection. Your guy came to change the Nokia devices but the problem still persist. We called to complain about the bad connection and was told Starhub will do troubleshoot on the phone with us and when appointments were fixed, either no one at Starhub called or they called not at the appointed time. Its more than 2 weeks, problem still not resolved. Im having difficulties in my zoom sessions. Please resolve as soon as possible
Staff treatment and missing funds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashok
Ashok
•
Customer complains about poor treatment and missing funds, seeking resolution and an apology from StarHub, requesting to speak with the CEO.
I have recently been treated like some excess garbage by the staff of Starhub.The staff always seem to be rectifying' but in actual fact they fail to point the fingers elsewhere except themselves. I had 20 sg dollars & all of a sudden it simply vanished.This is not the first time & I've complaint on numerous occasions..Can someone plz rectify the mistake which you guys have done.If that is not possible, then let me speak to your CEO personally
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Bad wifi connection
Closed
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yee Mei
Bad wifi connection
Yee Mei
•
March 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
StarHub (SG)
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
StarHub (SG)
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
StarHub (SG)
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
StarHub (SG)
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
StarHub (SG)
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
StarHub (SG)
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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StarHub (SG)
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
